logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
Follow Yousra S.
Unfollow Yousra S.
Share Review
Report Review

Gearbest experience
October 24, 2018

It was a very good experience and the order came to Morocco on time, the product also is good and the customers service is extreemly amazing I recommend

Date of experience: October 21, 2018
Italy
1 review
1 helpful vote
Follow giuseppe s.
Unfollow giuseppe s.
Share Review
Report Review

Questo sito ci propone una vasta scelta di prodotti di vario genere la cui qualità è stata scelta dal sito per cui i suoi prodotti sono il meglio della loro categoria e incontreranno la soddisfazione di chi come me compra da questo sito.
Gearbest risponde tempestivamente alle richieste di supporto e risolve nel minor tempo possibile qualsiasi diffilcotà che dovesse soppravenire.
Da provare, diventerà uno dei siti preferiti.

Date of experience: October 20, 2018
Algeria
1 review
0 helpful votes
Follow Yacine V.
Unfollow Yacine V.
Share Review
Report Review

Best Shop
October 24, 2018

With my experience, gearbest is the best seller, Shipment received very well packaged, I live in Algeria, and I receive all my products without any problems and arrive in the most 20 days, They have high level support They are quick to Communication - Actually gearbest is the best

Date of experience: October 20, 2018
Italy
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

If you want to buy some tech, Gearbest is one of the best online stores for prices, warranty, service and products. They have basically everything from Xiaomi, awesome.

I have really nothing to complain about as an Italian buyer. Shipping is also good.

Date of experience: October 20, 2018
Portugal
1 review
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

Gearbest is the best way to get tecnology for the best price.
The quality of the products and the amount of things is impressive, and all of it for the greatest price.
The shipping is also very good.

Date of experience: October 20, 2018
Spain
2 reviews
0 helpful votes
Follow ruth d.
Unfollow ruth d.
Share Review
Report Review

A lot of product ang good prices
October 21, 2018

I like very much this web because had a lot of product, I use to buy a lot of product when I have a birthday, had a good deals.

Date of experience: October 19, 2018
Brazil
1 review
0 helpful votes
Follow Viviane A.
Unfollow Viviane A.
Share Review
Report Review

Q u a l i t y
October 21, 2018

Easy to buy, pay and review. Also, the more you buy/review more you gain. With GB Points you can get discounts on your products and VIP Center will make you smile.
The only thing bad is that they need to protect more the products at shipping, never got problem with GearBest yet, but I always feel insecure with the post mail service from my country (Brazil).

Date of experience: October 19, 2018
Portugal
1 review
0 helpful votes
Follow Emanuel N.
Unfollow Emanuel N.
Share Review
Report Review

Impressed with the cheap prices
October 21, 2018

On 12 September, I came across one flashsale on gearbest from this xiaomi original smartband, mi band 2. It was extremely cheap, a little more than 16 euros only. Was a flashsale. These smartbands in my country, Portugal, go well over 30,35 euros!
It was my first purchase on this site and i was worried about several things, including custom taxes, guarantee that would be an original product...
The shipment was very fast. It landed in Portugal after 20 days of shipment. It remained with my Country mail service (named CTT) for around more 10 days until being delivered in hand to me. So, I waited roughly 30 days, and this with weekends and national holidays in the middle.
And better of all, the box was sealed, all contents intact, original product and no import taxes!
If you can wait around 20,30 days for your order to be delivered, do it. You'll end up saving a lot.
I'll recommend any buyer to use the faster shipment services for more expensive orders.
This shop after-sales service was also very good. Polite staff, and always keeping me updated.

Date of experience: October 19, 2018
Morocco
1 review
0 helpful votes
Follow ZAKARIA T.
Unfollow ZAKARIA T.
Share Review
Report Review

I love gearbest platform
Very good promo and flash sales prices
Free shipping via singapore registred post
Fast delivery to morocco less than 3 weeks
About 15-20 days
Good support communication
Good packaging
Tracked orders
Coupon code reduce price even product in flash sale
Recommended

Date of experience: October 19, 2018
Morocco
1 review
0 helpful votes
Follow Adham B.
Unfollow Adham B.
Share Review
Report Review

Hey, my name is Adham. I am Using GeaBest because it is very trusted and the most secure shopping website out there. Here is why, and this is my experience.

I had ordered 12 products, it went smooth and perfect;
-Consumer Service, the response from 12 to 24 hours.
-Shipping Services, from 20 to 30 days (to Morocco). Low shipping price, even free.
-Quality, well packaging, items came as described.
-Prices, the best deals out there, the best discounts, and you can get a full refund if something went wrong.

I highly recommend this website, I am a very satisfied buyer. Thank you GearBest.

Date of experience: October 19, 2018
Brazil
1 review
3 helpful votes
Follow Fernanda M.
Unfollow Fernanda M.
Share Review
Report Review

I made a purchase with ensurance, fastest ship option. The package was stolen, I gave to them the protocol number and sent the message my post office sent to me. Every time they gave me a new time to solve and the final date is in February (I bought on July!).

Buy if you want with this store, but if you not get your package, good luck! They will keep your money!

Date of experience: October 19, 2018
Lily L. Gearbest Rep
over a year old

Dear Fernanda M.,

Thank you for your comment.

Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html

We offer Shipping Insurance to protect your package against any lost or damaged shipments.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

If you have any further queries, please contact our Support Center who will be more than happy to assist you.

Best regards,

GearBest Customer Service Team

Peru
1 review
0 helpful votes
Follow Julio U.
Unfollow Julio U.
Share Review
Report Review

Easy, fast and excellent!
October 19, 2018

The best way to buy your gadgets, excellent prices and support!
The items came really fast from China, they were on excellent conditions and worked as described.
Also the prices was better than other sites.

Date of experience: October 18, 2018
Morocco
1 review
0 helpful votes
Follow Ayoub I.
Unfollow Ayoub I.
Share Review
Report Review

Best experience
October 18, 2018

Im happy to use gearbest, really nice product and good price, im satisfy buyer, have good quality, and im recommanded this website

Date of experience: October 16, 2018
GB
1 review
1 helpful vote
Follow Callum O.
Unfollow Callum O.
Share Review
Report Review

Brilliant! Purely and Simply!
October 17, 2018

People often worry about ordering from China, thinking "Will it ever arrive?", "Will it be damaged?" and various other things...

I am pleased to assure you though, after purchasing from Gearbest myself, several times, there is absolutely nothing to worry about! All products arrive, working and quite speedily to say they are shipping FROM China! All products are stocked and sold by Gearbest themselves, so you can be certain that your experience will not differ greatly from my own!

They offer a wide selection of excellently priced goods, which are exactly the same quality as Amazon - again, just for far less!

Their customer support is surprisingly good too, having a decent knowledge of most products, and always happy to help with shipping and payment queries!

If I want to buy anything, I always go to Gearbest first!

Date of experience: October 16, 2018
Morocco
1 review
1 helpful vote
Follow Rachid L.
Unfollow Rachid L.
Share Review
Report Review

Good Experience
October 17, 2018

I bought a xiaomi Mi Pad 4 from gearbest, it arrives quickly, in a good package and i didn't pay any customs fees. I'm used to buy from this website because they have original products and a good support.

Date of experience: October 16, 2018
Egypt
1 review
1 helpful vote
Follow hassan Z.
Unfollow hassan Z.
Share Review
Report Review

Excellent
October 17, 2018

Good website There are good prices

Excellent shopping experience Some delay in delivery request but the best locations

Date of experience: October 16, 2018
Brazil
1 review
1 helpful vote
Follow Danilo K.
Unfollow Danilo K.
Share Review
Report Review

What i think about Gearbest
October 17, 2018

I had found Gearbest through my friends, and when i made my first purchase i realize how great was the web site. The time shipment is fast and i had no problems with the products everything always arrived in a very good state. That's it excellent site!

Date of experience: October 15, 2018
France
1 review
1 helpful vote
Follow Maxime D.
Unfollow Maxime D.
Share Review
Report Review

Perfect!
October 17, 2018

Soon 2 years that order at Gearbest, has nothing to say.
You are looking for the bargain deal, and it's one.
So, we must be aware of its risks (customs fees, delivery, etc...) but it is the game my poor Lucette.
About thirty orders, some delays, but compared to savings, it is largely bearable.
And an irreproachable product quality.
A site that I recommend

Date of experience: October 15, 2018
Italy
1 review
1 helpful vote
Follow Giuseppe R.
Unfollow Giuseppe R.
Share Review
Report Review

Great seller
October 17, 2018

None problem by making affair with them!
Fast processing for mine order and fast delivery.
Fast and tax free shipping fot italians

Date of experience: October 15, 2018
Italy
1 review
1 helpful vote
Follow ClaudioAlberto N.
Unfollow ClaudioAlberto N.
Share Review
Report Review

Il miglior sito
October 17, 2018

Ho comprato il mio zaino Xiaomi 26L e devo dire che la spedizione è stata molto veloce e l'imballo ben fatto. Continuerò a fare acquisti con loro e non posso che raccomandarlo

Date of experience: October 15, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom