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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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It was a very good experience and the order came to Morocco on time, the product also is good and the customers service is extreemly amazing I recommend
Questo sito ci propone una vasta scelta di prodotti di vario genere la cui qualità è stata scelta dal sito per cui i suoi prodotti sono il meglio della loro categoria e incontreranno la soddisfazione di chi come me compra da questo sito.
Gearbest risponde tempestivamente alle richieste di supporto e risolve nel minor tempo possibile qualsiasi diffilcotà che dovesse soppravenire.
Da provare, diventerà uno dei siti preferiti.
With my experience, gearbest is the best seller, Shipment received very well packaged, I live in Algeria, and I receive all my products without any problems and arrive in the most 20 days, They have high level support They are quick to Communication - Actually gearbest is the best
If you want to buy some tech, Gearbest is one of the best online stores for prices, warranty, service and products. They have basically everything from Xiaomi, awesome.
I have really nothing to complain about as an Italian buyer. Shipping is also good.
Gearbest is the best way to get tecnology for the best price.
The quality of the products and the amount of things is impressive, and all of it for the greatest price.
The shipping is also very good.
I like very much this web because had a lot of product, I use to buy a lot of product when I have a birthday, had a good deals.
Easy to buy, pay and review. Also, the more you buy/review more you gain. With GB Points you can get discounts on your products and VIP Center will make you smile.
The only thing bad is that they need to protect more the products at shipping, never got problem with GearBest yet, but I always feel insecure with the post mail service from my country (Brazil).
On 12 September, I came across one flashsale on gearbest from this xiaomi original smartband, mi band 2. It was extremely cheap, a little more than 16 euros only. Was a flashsale. These smartbands in my country, Portugal, go well over 30,35 euros!
It was my first purchase on this site and i was worried about several things, including custom taxes, guarantee that would be an original product...
The shipment was very fast. It landed in Portugal after 20 days of shipment. It remained with my Country mail service (named CTT) for around more 10 days until being delivered in hand to me. So, I waited roughly 30 days, and this with weekends and national holidays in the middle.
And better of all, the box was sealed, all contents intact, original product and no import taxes!
If you can wait around 20,30 days for your order to be delivered, do it. You'll end up saving a lot.
I'll recommend any buyer to use the faster shipment services for more expensive orders.
This shop after-sales service was also very good. Polite staff, and always keeping me updated.
I love gearbest platform
Very good promo and flash sales prices
Free shipping via singapore registred post
Fast delivery to morocco less than 3 weeks
About 15-20 days
Good support communication
Good packaging
Tracked orders
Coupon code reduce price even product in flash sale
Recommended
Hey, my name is Adham. I am Using GeaBest because it is very trusted and the most secure shopping website out there. Here is why, and this is my experience.
I had ordered 12 products, it went smooth and perfect;
-Consumer Service, the response from 12 to 24 hours.
-Shipping Services, from 20 to 30 days (to Morocco). Low shipping price, even free.
-Quality, well packaging, items came as described.
-Prices, the best deals out there, the best discounts, and you can get a full refund if something went wrong.
I highly recommend this website, I am a very satisfied buyer. Thank you GearBest.
I made a purchase with ensurance, fastest ship option. The package was stolen, I gave to them the protocol number and sent the message my post office sent to me. Every time they gave me a new time to solve and the final date is in February (I bought on July!).
Buy if you want with this store, but if you not get your package, good luck! They will keep your money!
The best way to buy your gadgets, excellent prices and support!
The items came really fast from China, they were on excellent conditions and worked as described.
Also the prices was better than other sites.
Im happy to use gearbest, really nice product and good price, im satisfy buyer, have good quality, and im recommanded this website
People often worry about ordering from China, thinking "Will it ever arrive?", "Will it be damaged?" and various other things...
I am pleased to assure you though, after purchasing from Gearbest myself, several times, there is absolutely nothing to worry about! All products arrive, working and quite speedily to say they are shipping FROM China! All products are stocked and sold by Gearbest themselves, so you can be certain that your experience will not differ greatly from my own!
They offer a wide selection of excellently priced goods, which are exactly the same quality as Amazon - again, just for far less!
Their customer support is surprisingly good too, having a decent knowledge of most products, and always happy to help with shipping and payment queries!
If I want to buy anything, I always go to Gearbest first!
I bought a xiaomi Mi Pad 4 from gearbest, it arrives quickly, in a good package and i didn't pay any customs fees. I'm used to buy from this website because they have original products and a good support.
I had found Gearbest through my friends, and when i made my first purchase i realize how great was the web site. The time shipment is fast and i had no problems with the products everything always arrived in a very good state. That's it excellent site!
Soon 2 years that order at Gearbest, has nothing to say.
You are looking for the bargain deal, and it's one.
So, we must be aware of its risks (customs fees, delivery, etc...) but it is the game my poor Lucette.
About thirty orders, some delays, but compared to savings, it is largely bearable.
And an irreproachable product quality.
A site that I recommend
None problem by making affair with them!
Fast processing for mine order and fast delivery.
Fast and tax free shipping fot italians
Ho comprato il mio zaino Xiaomi 26L e devo dire che la spedizione è stata molto veloce e l'imballo ben fatto. Continuerò a fare acquisti con loro e non posso che raccomandarlo
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Fernanda M.,
Thank you for your comment.
Please review in detail our shipping and insurance policy in our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html
We offer Shipping Insurance to protect your package against any lost or damaged shipments.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
If you have any further queries, please contact our Support Center who will be more than happy to assist you.
Best regards,
GearBest Customer Service Team