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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Ruslan F.
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GearBest best shop!
October 27, 2018

I bought in the store more than once! Great selection of products! And most importantly the price! Also pleased with the responsiveness of the administration! Help, tell! I advise this shop!

Date of experience: October 24, 2018
Brazil
1 review
0 helpful votes
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Excellent Store!
October 27, 2018

Gearbest is a serious store, offers quality products and has great customer service. I highly recommend Gearbest.

Date of experience: October 24, 2018
RU
1 review
0 helpful votes
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My Experience on GearBest (Russia)
October 27, 2018

My Experience on GearBest is not big.
GearBest combines all the best aspects and qualities of the shopping platform, namely: fast delivery, only branded goods, reliability of the transaction, high-quality technical support, fast dispatch, a very pleasant bonus system, and very reasonable prices! For 100% I can advise all my friends and all those who wish quickly, reliably and not expensively to buy on the Internet

Date of experience: October 24, 2018
Greece
1 review
0 helpful votes
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Satisfied with GearBest
October 27, 2018

Wide variety and especially Xiaomi, low prices, zero shipping charges, customs free. You can pay with PaylPal and your debit card. Im very excited with their custommer support!

Date of experience: October 24, 2018
Poland
1 review
0 helpful votes
Follow Lukasz V.
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I made a lot of purchases there. Lots of electronics purchased. Never had any issues with support nor products. Packages are quickly shipped, support replies quickly, also seller provides some shipping methods that greatly reduces chances to avoid customs and taxes (Poland). Using PayPal gives you additional protection, but I never needed such with this store.

Never had any issues with website - it is very intuitive.

+6
Date of experience: October 24, 2018
NL
3 reviews
0 helpful votes
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"Lately gearbest has updated their delivery and i take all the parchels in 10-15 days. Gearbest is one of the best places to find affordable tech products, and electronics, and more! I'd say it's the Amazon of the East! Great prices, promos, rewards, and more are something you can expect with shopping there, not to mention friendly and quick responding customer service. The product selection and stock is absolutely voluminous, and they're always adding new items. The site design is better than Amazon in my opinion, being easier to navigate, although I wish they had two factor verification. My one gripe is that shipping takes a while, but considering when I live in the United States, it's not unexpected. Shipping options range from very cheap unregistered airmail, to speedy, more expensive options. Payment options are either site direct, or through PayPal, so you know your data is safe. Overall, I'd consider myself a loyal and repeat customer to Gearbest. :)"

Date of experience: October 24, 2018
El Salvador
2 reviews
0 helpful votes
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Taking the next step
October 26, 2018

This page has amazing products and nice prices, I bought some time ago on ebay, the price of the product was high and the shipping time was awful. In gearbest the prices are low and shipping rate is fast even for a third world countrie.
Order W**************

Date of experience: October 24, 2018
RU
1 review
0 helpful votes
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Мой любимый магазин.
October 26, 2018

Отличный магазин. Хорошее обслуживание. Доставка на высоком уровне. Хорошая служба поддержки. Качественные товары. Привлекательные цены.

Date of experience: October 23, 2018
Hungary
1 review
0 helpful votes
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Great products with a good price
October 26, 2018

If I want to order something, I always look at first on GB, as they have a great support, with various shipping option which suits my needs. I live in Hungary, and my orders were always in perfect condition, so I really recommend this site.

Date of experience: October 23, 2018
Brazil
1 review
0 helpful votes
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Gearbets.com
October 25, 2018

Falar da Gearbest e fácil, um site magnifico com milhares de produtos Top, apesar de eu morar aqui no interior do ceará brasil, vale a pena cada centavo gasto no site, super recomendo comprar na Gearbest, obg...

Date of experience: October 23, 2018
Philippines
2 reviews
24 helpful votes
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Paid for DHL delivery and they split my order shipping one item by second rate company but still charged me DHL price. Follow up was less than satisfying. Will never buy from them again. Still haven't received my item and it was shipped 10 days before the one I received from DHL.

Ok after they found out I had written a few reviews they refunded me the entire shipping cost and the price of the item that was never delivered. I think getting PayPal involved help. Would I do business with this Company again, NO!

Gearbest attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2018
Lily L. Gearbest Rep
over a year old

Dear Mark M.,
Thank you for your comment.
We are deeply sorry for sending your items in separate shipments. There could be weight and size limits for the packages, or late deliveries from suppliers.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
GearBest's FAQ: http://www.gearbest.com/about/faq.html
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
GearBest Customer Service Center

Italy
1 review
0 helpful votes
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"E' stata la prima volta che ho acquistato da un sito un prodotto tecnologico come il Teclast F5 e, superato l'inconveniente della spedizione, devo dire che mi sono trovato egregiamente! Il Servizio clienti e la tempestivita' con cui rispondono ai vari tickets per le problematiche varie e' sorprendente.
Gentilezza e cordialita' in primis il che fanno intendere una professionalita' davvero meritata!
Il prodotto in se' arriva nelle migliori condizioni e persino l'imballaggio mi ha sorpreso tanto fosse accurato e preciso.
Il servizio della tracciabilita' poi e' preciso e ben organizzato. Seguivo il mio pacco ogni giorno e notavo i vari cambiamenti e spostamenti sul dove si trovasse.
Sito in inglese, e' vero ma piu' che comprensibile per tutti.
E' vero che essendo dall'altra parte del mondo le tempistiche non sono immediate ma e' il rovescio della medaglia a cui si deve far fronte in cambio di un acquisto a prezzi davvero competitivi.
Sono davvero molto soddisfatto e di sicuro acquistero' altri prodotti da questo sito in quanto, come descritto precedentemente, ho trovato ottimi punti a loro favore che me lo hanno fatto diventare di diritto uno dei miei siti di riferimento per gli acquisti.
Mi sento personalmente di raccomandarlo a molti perche' se si superano le varie "discriminazioni" verso alcuni prodotti asiatici, ci si rende conto che la qualita' e soprattutto il prezzo sono davvero un ottimo affare.
E' stato il mio primo acquisto e di sicuro ne seguiranno altri proprio perche' una volta capito il meccanismo poi, diventa davvero un sito dove si risparmia!"

Date of experience: October 23, 2018
Portugal
1 review
0 helpful votes
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Zero complains with gearbest, the support is awesome, I buy almost every Tech Thing I need in their website! Fast shipping with spain express (I live in Portugal and the shipping so fast, for example, my last purchase was a Xiaomi Mi box, and the shipping time was 2 days, that's awesome, BTW best Android Box all time, it's a must for someone like me who love tvshows, Netflix and Koki with some addons run completly smoth, zero issues, like support tickets with gearbest).

Date of experience: October 23, 2018
Austria
3 reviews
21 helpful votes
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My personal Xiaomi Shop
October 25, 2018

I am a huge Xiaomi Fan and a lot of their stuff I cannot buy elsewhere in europe. So one day i came across GearBest. That's the place you get everything you want to have. I bought some Xiaomi lamps, a drone and some other stuff in the past 2 years and everything worked really well. Nothing got lost, I got all the invoices and I am still in love with the stuff I bought. The only thing you have to keep in mind are the long shipping times! It can take some weeks or sometimes more than a month untill the stuff arrives. So if you are patient and want good stuff, you sometimes can't get elsewhere, GearBest is your home (: One last thing... I bought those water resistant heat-shrinkable tubes with an integrated solder ring... I mean that's awesome... never saw something like this and I often needed something like this before :D

Date of experience: October 23, 2018
Mexico
1 review
0 helpful votes
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Excelente tienda en linea.
October 25, 2018

Mi experiencia en GearBest como comprador a sido de las mejores inclusive siendo que muchos de los productos que pedí en su momento viajaban desde China hacia México, sin embargo, esto no fue razón para que tuviese problemas con ellos, si no por el contrario, recibí satisfactoriamente los productos que había ordenado en excelente estado, y cuando tuve un problema con un producto que sufrió daños durante dicho viaje, la atención de servicio al cliente fue fantástica, muy profesional y eficiente, recomendado 100%.

Date of experience: October 22, 2018
Bulgaria
1 review
0 helpful votes
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Great site!
October 25, 2018

On 25/09/2018 i've made a purchase via gearbest Order No: **************134. I expected to receive the item in a month or two but i was pleasantly surprised when it arrived in 2 weeks time. Everything went smoothly. The communication is a pleasure. Total experience A++!

Date of experience: October 22, 2018
Portugal
1 review
0 helpful votes
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5*
October 22, 2018

"Excelente loja para comprar tudo o que possas imaginar e aos melhores preços possíveis.
Experimentem!
In English
Excellent shop to buy everything you can imagine and at the best possible prices.
Try it!"

Date of experience: October 22, 2018
Italy
1 review
0 helpful votes
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Perfect Store
October 24, 2018

Gearbest is the perfect store for tech stuff. Low price, higth quality, perfect service! I bought many stuff this year, no problem with all orders.

Date of experience: October 22, 2018
Poland
2 reviews
1 helpful vote
Follow Krzysztof C.
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I love this site. I bought there almost 50 products. All with good or very good quality. Customer service is very helpful and packages came quickly. You should try this site!

Date of experience: October 21, 2018
Brazil
1 review
0 helpful votes
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Gearbest is the best online shopping for many categories of products, it has fast shipping even for my country (Brazil). The products quality are excellent. And if you need any support, the gearbest team is always ready to solve your problem. I recommend Gearbest for all the friends I have.

Date of experience: October 21, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom