logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Lucas I.
Unfollow Lucas I.
Share Review
Report Review

One of the best stores from China
September 6, 2018

Gearbest is a fantastic store!
First of all: the price. After much time buying online from chinese stores, Gearbest provide us with the best price for electronic devices. The variety of products is very good with fresh options.
Customer service is a carefully and fast. Order is sent in time or before, very well packed.
Nowadays I barely look for another store before do my shopping.

Date of experience: September 5, 2018
Spain
1 review
0 helpful votes
Follow Bogdan B.
Unfollow Bogdan B.
Share Review
Report Review

Xiaomi black shark
September 6, 2018

Best online seller. I just bought this phone from them. Fast shipping. Great customers service. Good prices. The phone is a beast i scored way better then the average on antutu. Great gaming device, fast browsing. Good camera

Date of experience: September 5, 2018
Serbia
1 review
0 helpful votes
Follow Milan V.
Unfollow Milan V.
Share Review
Report Review

Best online shop!
September 6, 2018

I'm buying some stuffs from time to time and they always me surprise with their professionalism. I never had any inconvenience with shop or with any of the products that I buy.
Shipment is almost always very fast and I receive goods within 10-20 days even it's stated that estimated time for arrival is 30-40 days. Products are always exactly as they are listed on shop.

I can recommend this shop for everyone!

Date of experience: September 5, 2018
Brazil
1 review
0 helpful votes
Follow Cassio E.
Unfollow Cassio E.
Share Review
Report Review

This is the store
September 6, 2018

Ever since I started shopping at GearBest I have not stopped! The site's shopping platform and app are excellent. GearBest is always bringing us the best and the newest in technology at great prices and discounts. And whenever I need support I am very well attended!

Date of experience: September 5, 2018
Mexico
1 review
0 helpful votes
Follow Dido C.
Unfollow Dido C.
Share Review
Report Review

Satisfecho, lo recomiendo al 100%
September 5, 2018

Quiero recomendar está página porque tiene unos excelentes precios, mis pedidos han llegado antes de tiempo. Y los productos han sido de calidad.

Date of experience: September 4, 2018
Colombia
1 review
0 helpful votes
Follow Luis V.
Unfollow Luis V.
Share Review
Report Review

I have bought more than 20 different products in Gearbest and everything worked perfectly, service, customer service, and buy everything perfect

Date of experience: September 4, 2018
Brazil
1 review
0 helpful votes
Follow Devair B.
Unfollow Devair B.
Share Review
Report Review

Comprando na GearBest...

Ola pessoal, que tem como objetivo informar sobre este assunto;
Ja Comprei Produtos na GearBest, Maior Produtos para revender, e alguns para USO Pessoal, Produtos com Qualidade, ACABAMENTO e Entrega agilizada na maioria das vezes;
Muitos dosProdutos TEM Preço Baixo, ASSIM Como a possibilidade de dar Dinheiro para voltar a comprar OU MESMO para o USO PRÓPRIO, Que OS Produtos Que correspondem a Algum Erro EO Prazo na Entrega de Prazo estipulado cabelo local, abrir Uma Reclamação Todas como vezes were resolvidas está muito satisfeito com o atendimento e com a solução nas procuras quando acontece.

Abraço

Devair B. Porto "

Date of experience: September 3, 2018
France
2 reviews
0 helpful votes
Follow Laurent L.
Unfollow Laurent L.
Share Review
Report Review

Le E-commerce de choix
November 6, 2023

Excellent prix pour des produits divers et variés

La plupart de mes achats m'ont toujours satisfait, et pour les rares occasions ou j'ai eu un souci, le service après vente a été vraiment très réactif!
Gearbest, au top!

Date of experience: September 3, 2018
Brazil
1 review
0 helpful votes
Follow Nielly N.
Unfollow Nielly N.
Share Review
Report Review

I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I always buy on the site and I am always well served and my orders arrive correctly at my house and without delays. I bought a smartphone from Nubia Z17 lite and arrived very fast considering it was sent to Brazil, and I was very satisfied with the device and service of the site. I always recommend it to friends because I always have great experiences with the gearbest.

Date of experience: September 3, 2018
Algeria
1 review
0 helpful votes
Follow imad g.
Unfollow imad g.
Share Review
Report Review

This i the one my best orders and deals on gearbest. This CPU is simply is a extra ordinary item to buy comparing with it price. Fast chipping and delivery works excellent.
For people who want this great item this is the link to buy
https://www.gearbest.com/cpu/pp_*******.html?wid=*******

Date of experience: September 3, 2018
Greece
1 review
0 helpful votes
Follow George K.
Unfollow George K.
Share Review
Report Review

Intel Core 2 Duo E8500 CPU
September 4, 2018

I bought "Intel Core 2 Duo E8500 CPU" from GearBest not long ago and it was the best choice i made. It came after a few days which was way too fast considering the long distance. It was packaged really carefully and it was really cheap especially with GB points. I would (and have) buy more stuff on GearBest

Date of experience: September 3, 2018
Slovakia
1 review
0 helpful votes
Follow Kristian C.
Unfollow Kristian C.
Share Review
Report Review

Baseus Wireless charger
September 3, 2018

I spent a while picking up the right wireless charger for my phone. I decided to go for the BASEUS for it's superior design over others chargers in the same price category, It's option to FAST Charge and it's inexpensiveness over the original phone chargers.

Few things that I need to highlight are definitely it's matt plastic finish, the quality, the option to charge fast (9V) or standard way (5V).

Although the unboxing experience is nothing compared to the big name brands, but you get what you pay for.

Date of experience: September 2, 2018
Brazil
1 review
0 helpful votes
Follow Tessaro G.
Unfollow Tessaro G.
Share Review
Report Review

The best website
September 3, 2018

I really love gearbest, cause the support are awesome, they prices are very good, and i like it. I like them to, cause the website is very organized, we can find things very easy. Love it!

Date of experience: September 1, 2018
Mexico
1 review
0 helpful votes
Follow Raul P.
Unfollow Raul P.
Share Review
Report Review

The best
September 2, 2018

Me gusta Gearbest, compra rapida y segura.
Producto de calidad, los recomiendo, son los mejores.

I like Gearbest, buy fast and secure.
Quality product, I recommend them, they are the best.

Order no. **************452

Date of experience: September 1, 2018
Algeria
1 review
0 helpful votes
Follow Zid H.
Unfollow Zid H.
Share Review
Report Review

Good shipping at the exact time and lowest price for the shipping over the other sites.
Excellent product quality comparring to the lowes prices against other shopping sites.

Date of experience: September 1, 2018
Brazil
1 review
0 helpful votes
Follow Ivan P.
Unfollow Ivan P.
Share Review
Report Review

Melhor loja para compras
September 1, 2018

Best shop for shopping

I loved buying on the gearbest, I have confidence and have never been disappointed.
The best purchase I made was a notebook, order W**************.

The notebook arrived in great condition. My wife loved the notebook.

I live in Brazil, where the quality of delivery is poor, but I shop at the gearbest anyway.
They help me in any problem I have.

Date of experience: September 1, 2018
Brazil
1 review
0 helpful votes
Follow MAURICIO M.
Unfollow MAURICIO M.
Share Review
Report Review

Best seller
September 1, 2018

I just have good things about Gearbest, fast ship, a full range of payment options, full support after sales.

Date of experience: September 1, 2018
Colombia
1 review
0 helpful votes
Follow Sebastian P.
Unfollow Sebastian P.
Share Review
Report Review

Good products at good price
September 1, 2018

Gearbest offers goods products with good price, the shipment time is relatively good, and until now there is no problems with my buys

Date of experience: August 31, 2018
Morocco
1 review
0 helpful votes
Follow Ayoub M.
Unfollow Ayoub M.
Share Review
Report Review

Greet
August 31, 2018

Hello world, this product i shop it from gearbest, Leeco Le s3 it's an awesome phone, with a magnificent Specification. Now i use it and i want to recommend it

Date of experience: August 31, 2018
Poland
1 review
0 helpful votes
Follow Artur L.
Unfollow Artur L.
Share Review
Report Review

Full satisfaction
August 31, 2018

I'm very satisfied with purchase in this shop, the goods came quite fast, they are high-quality products, and the price is fairly low. I can recommend this shop with no doubt.

Date of experience: August 31, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom