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Garrett Wade Reviews Summary
Garrett Wade has a rating of 3.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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Purchasing from Garrett Wade is the kind of service that in the past was commonplace. They always have a unique collection of merchandise from the US as well as around the world and handle the transaction efficiently as they should.
Wonderful products, well made will last forever and do the job! If you want quality this is the place to get it!
Dear Donald,
Thank you so much for your kind words and for taking the time to share them here. We're delighted to hear you love our products. Thanks for being a super customer!
Dear Mark, Thank you so much for sharing your thoughts here! We're very happy you are pleased with your purchase. Thanks again for your order!
I returned an item and failed to put my return slip in there, but used the UPS slip. Because I can't find my UPS slip they are refusing to give me credit. When the item was received they should be able to tell who the customer is by the UPS slip. When I inquired via email thinking it would be simple they customer service reps were clueless and didn't even try to help.
Dear Kevin,
This is unacceptable and I want to resolve this for you as soon as possible. Please write to me at [email protected]. I'm so sorry this happened, and I can assure you this is not our protocol for treating customers. The matter will be addressed with the representative you spoke with. I look forward to hearing from you and correcting this for you, Kevin.
Weather hampered delivery but I got exactly what I ordered. I am planning to order more of the kits I
Dear Keven, We're sorry that the weather slowed down delivery of your order but are very happy to hear that you received it. If everything else went well and you are happy with the item, would you mind resubmitting your review to amend the star rating? If you need further assistance to resolve any outstanding issues, please feel to get in touch with me directly at [email protected]. I'll be happy to help! Thank you so much for taking the time to review us.
Was able to navigate site and find everything with no problems.
Hi Anthony! We're glad to hear it went well! Thank you for letting us know and stopping by to share your experience with others. We truly appreciate it!
We love the brown bag for firewood. It is an improvement over a log carrier that simply has a dowel handle, because no moss/bark/mess falls out. We couldn't have made it ourselves for such a nice quality and price. We liked the first one so much upon arrival that we quickly ordered a second.
Thank you for your review, Connie! We're very pleased to hear how much you are enjoying your purchase. Your taking the time to share your thoughts here is much appreciated!
The world is full of junk, and Garrett Wade has sifted through it for gems. I've ordered several tools over the past ten years, and all of them are still in service.
Thank you for your review, Bryant! We're very happy to hear you are delighted with our products and they are standing the test of time. We truly appreciate your posting here!
Easy to navigate the site. Nice to have a flat rate shipping option. Lacked delivery information that it was on the way.
Thank you for stopping by to share your thoughts, Kent. And also for your order! We're sorry that you weren't informed during the delivery process. We will be looking into this. We appreciate the feedback!
Great price, fast delivery, good product. Shopping online with this firm has been a long time good experience for well over 25 years. Garrett-Wade never disappoints a customer. Excellent service, unique products, fair pricing.
Thank you so much for being our longtime customer, Jim! And for stopping by to let us know it went well. We truly appreciate your loyalty and your taking the time to post a review.
Purchasing with Garrett Wade was a breeze and I found these doormats at a very reasonable price. The mats themselves are extremely effective at scrubbing off any debris on your shoes and seem very durable. One caveat is that they are fairly light and slide around a bit. I suggest placing them in a boot tray or other means of keeping them in place.
Thank you very much for stopping by to share your thoughts, Dennis! We're pleased you like the mats. Thank you also for your suggestion about keeping them in place. We truly appreciate your taking the time to post.
I've been using a sling tote for years. This new tote carries more wood. Less work on the cold winter days to make less travel to the wood shed. Love the Tote
That's wonderful to hear, Guy! We're very happy that the tote is facilitating lugging wood for you. Thank you so much for stopping by to share your thoughts!
My experience was excellent. Quality far exceeded my expectations and customer service was fantastic!
That's excellent news! Thank you for taiking the time to share your experience. We hope you'll be very happy with your purchase.
Ordered and received quickly, quality will have to wait until after christmas for the gloves, but outside matts are doing what is expected
Thank you for taking the time to post about your experience, Susan. We hope you will be very happy with the products that you ordered from us. We truly appreciate your stopping by to let us know!
Good quality items that last, do the job well, and don't break the budget. Something for everyone.
Thank you so much, Avery! It's a very busy time of year and we truly appreciate your taking the time to share your thoughts. We're very happy you love our tools! Happy Holidays.
My Husband and I both, have purchased many products from Garrett Wade over the years. We have never had to return a single item. Most of our purchases we view as being "generational". We will be able to pass them on to future family members because, the quality is so good (so refreshing). Everyone at GW, who we have had contact with, have been very friendly, helpful and have gone above and beyond to ensure we are delighted with their products,service and Company...WE ARE!
Thank you so much for taking the time to post your thoughtful review here, Kathleen! Especially during this very busy time of year. We're delighted to hear you enjoy our products and truly appreciate your sharing your experience. Happy Holidays!
I love the unique and durable tools which are well-made and practical. They also have some really beautiful items, like brass lamps and backgammon boards.
We're so happy to hear you enjoy our products, Jennifer! Thank you so much for taking the time to post here. We really appreciate it. Happy Holidays!
Easy painless and very nice lady too my order was a good experience
That's terric to hear, David! We're pleased it all went well. Thank you for taking the time to post your nice review. Happy Holidays!
Garrett Wade has been one of my favorite online orders. Useful, clever and hard to find items always appreciated.
Thank you so much, Mary! We're delighted to hear that you love our products and most appreciative that you stopped by to share your thoughts. Have a wonderful holiday!
Recently I had occasion to purchase another Garrett Wade product. It was a simple purchase this time of a stand up dust pan and broom. Again, as is always the case, Garrett Wade's products, service, concern for the customer's satisfaction were superior! The only problem I have ever had with their exceptionally good quality products is I have left some, or given some, to others. All of which I regret or have had cause to regret later on. For example I used to live in an area where I had to chop my own wood for the winter. Garrett Wade's "maul" and "axes" saved me much time, even more effort, and made the hard task immeasurably better in every way. I left both of them with my home's buyer, a ranch off the grid in Wyoming when we moved to our present location. I miss those Garrett Wade items. I highly recommend purchasing anyting or everything you may need or want, that they sell. You will not be disappointed!
Thank you so very much for your thoughtful review, John! We're delighted to hear how much you love our products and that you received great service from our team. We truly appreciate your stopping by here to share your experience with others. We wish you and yours a very happy holiday season!
From the business
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Gary! We're so happy it all went well. It's a pleasure to serve our customers and we hope you enjoy your purchase!