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Garrett Wade Reviews Summary
Garrett Wade has a rating of 3.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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As seniors' hands weaken over time ratchet pruners are the answer! Not only does Garrett Wade offer top quality pruners, their advanced ratchet mechanism, bright colors that are easy to see amongst the plants, and secure belt holster all add to this wonderful pruner!
Bought new garden shears. They are excellent quality.
Dear Priscilla,
Thanks so much for your purchase! We're happy you're enjoying your garden shears and hope they serve you well for many years to come. We appreciate your taking the time to post for others.
Have used Hose Connectors # 1, 2, 3, & 4 for decades. Best on the market - very durable & dependable.
Dear Chuck,
Thank you for your review! We're delighted to hear how much you like the hose connectors! Thank you very much for your order and for taking the time to post here.
Having discovered that Garret Wade do not ship to the UK, I manager to find someone to take delivery of the Odd Job in the US and then ship to the UK. The Odd Job was a birthday present for my father, who as a cabinet maker by trade, was not aware of the Odd Job and he was thoroughly surprised and enthralled with it and has been putting the tool to good use.
Dear Paul,
Thank you for your order and for stopping by to share your experience with others! We're very sorry that we don't ship to the UK but are delighted to hear that you found a way to get the Odd Job to your father. We're so glad he likes it and hope that he enjoys many good years with it!
Nail clippers are excellent, well made and functional. Knife was not so good, the handle was poorly fitted with an area that had been filed down, and pin rivets protruding to cut your hand.
Dear Bruce,
Thank you so much for your order! We're glad to hear that you are happy with the clippers. We are very sorry about the knife not being satisfactory and would like to resolve this for you. My name is Susan. Can you please write to be directly at [email protected]? I look forward to hearing from you and making this right for you.
I gave this galvanized watering can as a gift to my sister in-law. She was extremely happy with it, said it was well made and very useful in watering outdoor plants as it holds a good amount of water. It's her new favorite. It was shipped quickly and arrived in good condition.
Dear Margaret, Thank you so much for your order and for taking the time to post such a nice review. We truly appreciate it, and are happy to hear how much your sister-in-law is enjoying the watering can!
Ordered first pair of these Italian dressmaker's shears for my wife. My mother saw them and like them so much she asked me to buy a pair for her. Got them for her birthday. Very high quality shears. Fast delivery.
Thank you so much for both of your orders! We're so happy that your wife and mother love the shears. We truly appreciate your taking the time to share your thoughts with others. Thanks for being a terrific customer!
Awesome product so much better than grabbing a ladder thanks to the telescopic handles. I am very pleased with my purchase. I have wanted these for 3 years and now I have them.
Dear Tina, that's wonderful to hear! We hope you will enjoy your purchase for many years to come. We truly appreciate your taking the time to post here. Have a great day!
Site is simple and clear. Products are obviously evaluated by the company--nothin cheesy, cheap, or trendy. The business end is as thoughtful as the products. Discounts are available allowing the months and years of my orders to provide free shipping plus an additional award (without having to meet a price target each time I fall for another item.)
Dear Candida, thank you so very much for your wonderful review! We're pleased to hear how much you enjoy your purchases and that the ordering process went smoothly. Your stopping by here to share your thoughts and experieince with others is much appreciated!
Always prompt shipment of unique supplies/equipment
Thank you so much for your review, Russell! We're delighted to hear that you are happy with your purchase and that delivery was smooth. We appreciate your taking the time to post here!
Everything was as pictured. I am not an experienced handy woman, so I love the individual drill bit containers labeled for the type of material they work on. They are compact and don't take up a lot of room. Love them!
Dear Maggie, Thank you so much for your thoughtful review! We're happy you are pleased with your purchase. Thanks so much for your order. Have a great day!
Pleased to learn that the seam ripper has replacement heads.
Dear Elaine, Thank you for stopping by to share your thoughts! Yes, we do sell the replacement heads for the seam ripper. Thank you so much for your order. Have a great day!
Timely shipping and it arrived as pictured. Product offering is very unique.
Thank you so much for stopping by to share your thoughts, Doriana! We're happy it all went well and truly appreciate your being our customer. We hope you enjoy your purchase!
I have ordered items from your catalog for years. Your merchandise is first class. Imagine my dismay when this past year I found out that you do not ship to Alaska. Putting Alaskans all in the same jar is a mistake. Residents of Ketchikan, Alaska's most southern city is 1000 miles from Alaskan cities in the northern part of our state. We are closer to Seattle Washington, and you mail to them. I am so disappointed in this decision to lump us all together as we are such a massive state with such differing mailing outcomes. I have already easily found another company that doesn't discriminate against Alaskans.
Dear Martha,
We actually do ship to Alaska. We're sorry that you were given this misinformation. For further details, please call our customer service team at 1-800-221-2942. We appreciate you as a customer and sincerely apologize for the confusion.
I ordered on line to purchased a floor mat. I reviewed my order on my iPhone and found the discrepancy not receiving the discounted price.
Despite this problem, I purchased the same floor mat for my backyard door because your products are excellent in quality.
Dear Benjamin, We're so sorry that you didn't receive the discount when you clearly should have. We will resolve this for you today and you should see the credit appear on your statement within the next 3 to 5 business days. We truly appreciate your taking the time to review us here. Please accept our sincerest apologies on your not receiving the discount.
If you are one whom likes quality tools or items which are one of a kind, this is the company to take a look at. I love unique and well made tools that I can't find by other means. From exceptional 19 ft pole saws, interchangeable pole saw/pruners, unique pruners, lovely unique gifts to great wood working glue; I have found an array of superb items at great prices. At 70, a woman, I love nice sharp saw blades that take down branches with ease. Garrett Wade has a little of everything. I can say that I am very pleased with the items I have purchased and I am going to have fun taking down limbs this summer. Quality items. Highly recommend taking a peek.
Thank you so much for your wonderful review of us, Geneva! We're so happy you love our products and truly appreciate your taking the time out to let others know about your experience. Thanks for being such a great customer! We hope you have a terrific gardening season.
I purchased this grinder for our daughter who has been looking in antique and thrift stores for such an item. She loves it for its function and the reliable Italian design!
Dear Diane, That's great news! We're delighted to hear how much your daughter loves the Italian Coffee Grinder. Thank you so much for your thoughtful review. It means a lot to us!
I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT GARRETT WADE. EVERY ITEM I HAVE PURCHASED FROM THEM HAS BEEN EXCEPTIONAL. EXCELLENT QUALITY THROUGH AND THROUGH. THEY APPEAR TO STRIVE TO PURCHASE ITEMS THAT WILL LAST FOR A LIFETIME.
Hi William! Thank you so very much for your kind words about us. It's much appreciated. We truly appreciate your taking the time to post your thoughts and are delighted about how happy you are with our products.
I've purchased several tools from Garret Wade and been very happy with the quality. After a recent issue where I was unable to obtain a discount on an on-line order, their customer service rep contacted me and issued both the discount and refund on a second item. Her personal emails were immediate and much appreciated. I will continue to order from Garret Wade and won't be shy about contacting Customer Service if I have a problem.
Dear Mary, We're very sorry that you needed to add something extra in order to receive the discount. We have issued a refund in the amount of $15.08 (10% off the item you ordered, and a full refund on the extra item you needed to order). Please accept our sincerest apologies. We truly appreciate you as a customer! Thank you so much for your order and your patience.
Classic stuff you'll not find anywhere else. Love this catalog.
Hi Richard! Thank you for stopping by to share your thoughts. We truly appreciate it. We love providing one of a kind products and hope you will enjoy your purchase!
From the business
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
What a nice review, Connie! We're delighted to hear how much you like them and how easy they are for you to handle. Thank you so much for your order and for taking the time to write and let us and others know. We appreciate it!