Gardening ExpressReviews 594

Do NOT get any plants from this company. That say all plants come in good quality that is an ABSOLUTE lie. 1. All my plants came in bad condition. 2. One plant was even dead 3. The stamps were snapped off.

As a response i got: that this can happen with delivery (which garden express is still reliable for), and they should be fine if i follow the guidelines of the website how to take of them. I didnt even get an option for a new plant or refund. My question is how can you make a dead plant you delivered alive again garden express?

SAVE YOUR MONEY AND DO NOT ORDER PLANTS HERE. COSTUMER SERVICE IS A JOKE AND THE PLANTS I RECEIVED ARE DEAD

I've successfully purchased plants from several companies online over the years. I wish I'd read the reviews before ordering from GE! The plants are rather overpriced and arrived within 3 weeks. One box hadn't been packed properly, so plants were all loose, but luckily not too damaged. One item was to follow, but 2 months later it still hasn't arrived. I've chased it up several times, but their customer services is appalling! They either don't reply to emails or send an automated message. A couple of weeks ago they bought in a new system to deal with queries and complaints. I used this, but still haven't had a reply! Guess I'm going to have to write the rest of my order off (£15). I don't normally write negative reviews, but this company certainly deserve one!

Shocking quality of plants and the customer service is terrible.

Had 2 orders with them and both arrived damaged and some plants were even rotten, despite submitting tickets as they requested I do, they just close the tickets down saying the matter has been resolved, but I have had no proper contact from them at all. I then get an automated email telling me to submit another ticket, why? They haven't even bothered to reply to me or to any messages I have sent them. I have even tried to contact them through their facebook page, just another generic response telling me to submit a ticket. They seem to just want to try and make it is difficult as possible for you to complain and get any resolution.
The plants are not the size they advertise them to be at all, they are packaged in a bin liners and wrapped in cello-tape and then just stuffed in a box and sent via Hermes, some of the boxes I got didn't even say fragile on them, and they were all dented and damaged.
Really disappointed and wish I had read the reviews on this company before I purchased.

Ordered 3 weeks ago, received 1 box of 3. If you're lucky to enough to find the telephone number hidden on their website, don't bother calling it as it doesn't work. It takes them ages to respond to any email or ticket, if you even get a response that is. My other boxes have been stuck in the couriers depot for 2 weeks now. I have asked for a refund for the plants not received as they are probably already dead by now. Guess what, no response... avoid the company at all costs.

Purchased a Dwarf Lilac it was in stock, 3-5 day delivery, it was delivered fifteen days later, they delivered a boomerang, what should be a beautiful dwarf lilac has a stem shaped like a boomerang. I cannot believe that anyone with any gardening experience would have packed this sad wee tree into a box and think the customer "ME" would be satisfied. Phone calls are answered but an automated voice tells you they are having phone issues and phone goes dead, to return this tree at my own expense is rubbing salt into the wound. I will report this to our local trading standards office and see what advice they can give me. After reading the reviews, something I should have done before ordering, I wonder why more people have not reported to their own local TSO.

I ordered12 plants - 6 of each of two different types. The one sort was a hard to find variety of Heuchera, being Georgia Plum. I was twice as delighted at seeing these, as not only are they hard to find, they were also on special offer at £4.99.

The plants turned up looking looking good and within a decent time frame, however, the Heuchera were most definitely NOT Georgia Plum - so totally useless to me as I wanted them to match in with my existing ones.

So I started on my quest to try to get a response from Gardening Express. My first email ticket, was immediately "solved" without response, but unfortunately I didn't notice this until I tried to chase it up 6 days later. I managed to open another "ticket" opened which was immediately also "solved".

I tried ringing a few times but always ended up listening to hold music being advised they were experiencing telephone problems (surprise, surprise!) and people were either being cut-off or not getting through - how very fortunate!

I have re-opened my first ticket, in the hope that may be more effective, but I suspect it will be to no avail. I just wished a read some of the terrible reviews before I bothered. That said, I do appear to be a little better off than some, who have never received anything for their money.