Gardening ExpressReviews 594

I was very disappointed to receive diseased plants from gardening express.
When I complained and sent them photos I was told I must return the plants to them at my own cost!
As this will be almost the cost of the plants and I need to package them again I didn't bother.
It's hard to believe that anyone put them in the post in the first place if i was able I would post a photo... the leaves had brown spots some causing holes in the leaves. I had to throw away as another plant my be affected.

Don't expect plants like those shown on their web site, or as you might find when you visit a garden centre. What I received were tiny specimens, often mis-shapen and poorly looked after. The prices were exorbitant for very low quality plants.
Trying to communicate with this company is hard. Telephone doesn't answer. You get the same standardised reply to emails, replies which don't address your queries. Will never use this company again.

My mum ordered some plants for a gift for our new house and months later they still hadnt arrived so we all have been trying to contact the company through various means and nothing worked for ages. Never answer their high price phone, dont reply to emails other than generic replies and no responses to Facebook messages other then marina which seems to send the same message to many people! Finally got our money back after contacting the fraud dept at our bank! Avoid this company!

Gardening Express sent me a dead plant. Completely dead. It must have been dead days before before they packaged it for delivery.

I have contacted them six times asking for a refund. No response except for a generic message asking me for photos of the dead plant, despite me having sent photos on three prior occasions.

A word of warning: do not call the customer helpline since you will be charged considerable sums just to be kept on hold.

For anyone who has been similarly defrauded, I would urge you to report this company to Essex trading standards.

Wished I had seen the comments on this company. I too purchased two plants. Didnt spend a huge amount of money (£20 including postage) but they arrived and the box was in a terrible state. The plants inside where almost dead and the compost was emptied into the box, presumably in transit. I have sent two messages via Facebook messenger, where they say someone will contact me very soon. I have also sent messages via their ticket system. No contact from either source. Shocking customer care and the plants are horrendous, so bad, I will bin them. PLEASE, PLEASE dont purchase from this company.

I have now spent a total of £84 with this joke outfit. First order for blue asters, despite being protected, died with 2 weeks, the second was for 2 jasmine which have shown no life or growth at all since purchasing some months ago, and the final order for a total of £32 is always marked awaiting delivery, but never happens. This company is geared up to take your money but not to be contacted, the telephone is never answered and rings until it is disconnected and there is no satisfactory email address. It will be obvious to you that a company that has no customer service and dose not wish to communicate with you should not be touched with a barge-pole. I sent a recorded delivery letter, but am not holding my breath about getting any satisfaction. Please do not send them any money.

I am so annoyed with myself for not being more vigilant and checking reviews more efficiently before ordering.
To say the quality of the service and plants is poor would be an understatement. My order took 3 weeks to arrive and although very bad I waited quite patiently chasing a few times. I was absolutely astounded when my order eventually arrived, I just couldn't believe they had the audacity to send them out. I ordered 2 yucca plants that they stated on the website were Beautiful and Green all year round - they were not green and certainly not beautiful, the other plants I ordered were a 3rd of the size depicted and just not worth half what I had paid. I tried to complain immediately but I couldn't get an answer on the phone so had to email which took at least 3 days to reply every time. The responses just seemed to be plucked from a standard reply list. They kept telling me that the plants would grow and all would be good but why should I pay good money for half dead and small plants - they really weren't interested in resolving the issue. They eventually offered to refund 1 plant out of 5 and this was meant to satisfy the rest of the plants being not as advertised. Despite them having sent out poor quality items the only resolution they gave was for me to have to pay to send them back paying the costs. They weren't small plants so not a cheap option. Be warned, Express they are not and plants would be a stretch to the description so if you have any idea of buying please be ready for a long wait and disappointment when your order eventually does arrive.