Gardening ExpressReviews 594

I got some root roses and a clematis, the latter was fine but all but one rose failed. Emailed, no reply.

Because I am stupid, I decided to give them another go and ordered a wisteria trained on a trellis. A wisteria came but not trained and nowhere near worth the price paid. Apparently my complaint has been escalated to management - who have ignored it.

They are one step away from fraudsters. Avoid.

I received my order on time but I thought it was one Clematis and not the two I ordered. On inspection it was indeed two plants in 3 inch pots bound together in black plastic. BOTH plants had broken main stems and one in three places! Disgusted and disappointed. If you are proud of your garden stay clear of this company.

Plants were picked and packed but not despatched several days ago. Should have read these reviews first.

Absolutely disgraceful- should be shut down. I ordered a rose for my friend for last xmas -it arrived in July half dead and full of blackspot. They do not return emails or answer their phone! AVOID AVOID AVOID!

My order was very poor in quality, 2acer plants and feed I watered and returned
Them the same day they were delivered, have written still not heard from them and no refund, bought thru groupon.
A fraud

Finally received an email from Garden express and after a few email exchanges they send me replacement plants.
The process was slow but they put things to right at the end.

Moral of the story...? They couldn't get through to their customer service either. You are better off paying that extra pound and buying from a reputable store.

Plant didn`t turn up, emails to chase were ignored - no phone number to contact them... disgusting

Trees arrived dead, phoned then, Returned items at my expense, No refund no phone call, Please be warned, and read the very poor reviews, and spend your money elsewhere.

Never buy anything from this " Company" it has one single Director, no customer service and as you will discover if you buy and are dissatisfied you have to pay postage costs (not recoverable). In short I am about to sue them and report them to Trading Standards.

It took 16 days for the plants to arrive. Most were dead on arrival and the others are diseased and dying. They do not have a phone number and do not answer emails DO NOT USE THIS COMPANY!

First time order of 5 plants all arrived practically dead. Immediately took picture and emailed it to them... no response. Sent 2nd email with further pictures... still no response. They dont take phone calls... Just appalling so my advise is to go elsewhere...

Lost the first order, forcibly sent it again even though i told them to cancel. Didn't update a new tracking number, blocked me on facebook. A lawyer is going to have to step on here, and it's not the money it's the principle.

Do not under any circumstances buy from Gardening Express. They falsely advertised olive trees and arrived as young plants rather than fully grown trees. There is no one to speak to in customer service and they took several days to respond. There was no apology and I now need to spend a fortune returning them.

Ordered a rose on 22nd April and it has never arrived. Have sent numerous emails and they don't even have the courtesy to reply.
Basically they are stealing people's money and getting away with it. They need to be stopped.