Gardening ExpressReviews 594

I, like everyone else, have had problems with this company. But I managed to get a refund sorted quite quickly. If you havent received your order then try doing what I did. After sending numerous emails and getting no response I contacted my bank. Apparently, through the VISA chargeback protection, if you havent received goods that you ordered in 30 days, you are entitled to ge tyour money back through this protection scheme. All you need to do is contact your bank, and give them the details and they will start the process off. I was very impressed with how quick I got refunded. I was not aware of this VISA chargeback until I had this problem with gardening express. Please speak to your banks and see if you can get your money refunded by this method. Good luck everyone!

I have sent numerous e mails to this company as I never wish to trade with them. They send me lots of e mails and when I reply asking to unsubscribe they just ignore me.
A few weeks I received 3 of their plants, one was a clematis, with only two green leaves on it, all the rest were dead. The acer palmatum dissectum purple was ordered but I definitely did not receive the correct plant as it had mostly green leaves and was very misshaped.

Appalling company. Ordered 10 lavender plants and a 5-6ft' wisteria weeks ago. What I got was 10 dying lavender (8 are now dead) and a 3 ft wisteria (they'd snapped the top off to get it in the box... erm BUY A BIGGER BOX PEOPLE OR don't advertise what you can't deliver!) For this privilege I paid almost £130. SEVERAL emails later with these con artists and they are still saying there is nothing wrong with the wisteria...'It'll grow back.' Maybe, but this is not what I paid £79.95 for - a blatant mis-representation of goods. In a REPUTABLE garden centre this poor looking specimen would be around £20. Feel free to return the plants at your own cost.' ERM NO, it is the responsibility of the seller to arrange the uplift of/fund the cost of returning damaged/faulty goods bought online. Know your rights and do not put up with their lies - these cowboys should not get away with this scam. My advice is REPORT, REPORT REPORT! I hope they're out of business very soon.

Robbing bastards. Simply the worst customer service I've ever had, the worst quality of plants I've ever ordered online and the worst complaint handling ever. If I could give zero stars I would. I still have not received the full order I paid for and they even sent the wrong plants I did not order in response to my complaints. How hard is it to follow an order sheet? They do not care. Some plants were slug eaten, acers were wind damaged, delivery was extremely slow (around 6 weeks) and the packaging of the plants was appalling.

We were supposedly receiving two year old clematis in 2 litre pots and what we received were two tiny underdeveloped specimens in 1 litre pots - we know what healthy plants look like and how to pot them on and plant out after 40 years of gardening!

We have had better plants from Morrisons! We had perfect hueucheras from Heucheraholics packed superbly and apple trees from Germany that actually had apples on all for not much more money than the clematis.

The reply from them was formulaic and patronising and after reading reviews we now see it's a waste of time doing any returns or further business with them. They don't seem like gardeners themselves just people who pass on plants from nurseries without seeing them.

GDWGEW.

My order came and it didn't fit the description or picture online. I tiny scraggy plant worth about a quarter of the price I paid. I took photos and sent the item back as requested online and paid for the postage. As everyone else has said below you then get total silence. You can't contact them as they don't reply to emails and you can't phone them. Obviously they got sick of people ringing to complain so just thought they would cancel this for of communication and that way they can steal your money! Well done gardening express and fantastic business. Day light robbery at it best!

As other's have found, if you receive plants with any problems - poor quality, damaged etc. (as I did) they are entirely non communicative. Numerous emails unanswered, no refund. They also claim that having no phone number or alternative communication method is down to them being an online business and to keep prices low. What's the point in a low price, if it's non returnable and non refundable if there's an issue. They know this and are choosing to avoid customer enquiries to keep your money regardless. AVOID AVOID AVOID!