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Garage Giant Reviews Summary
Garage Giant generally enjoys a positive reputation among customers, who frequently commend the high quality and thoughtful packaging of their products, as well as the ease of assembly. Many reviewers express satisfaction with the prompt shipping and the aesthetic appeal of the cabinets and flooring. However, concerns arise regarding inconsistent customer service experiences, particularly related to order accuracy and communication issues. Some customers have reported difficulties with product returns and delivery timelines. Overall, while the company excels in product quality and customer satisfaction, enhancing communication and support could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Happy to have found garage giant they had a nice range of flooring types. I ended up with the peelable tiles because they seemed the quickest to install. Its only for an outhouse but reckon they'll do the job just fine.
Recently purchased some raceday peel and stick tiles from garage giant. They fit my garage perfect and went in in about 40 minutes! Went for the checkerboard look because i've alwasy wanted a garage floor like that. It makes my chevvy look twice as nice!
These were the best price I could find anywhere on Montezuma tool boxes. They were out of stock of the one I wanted but ended up with a 36 inch weatherproof box which I'm pretty psyched about getting. Christmas present to myself!
I just got some roll out flooring to fit out 3 elevators I maintain and the guy at garage giant was able to point me in the right direction (small coin finish, grey g-floor). I was worried I'd have a job getting them all fit right but turns out you can cut the g-floor with a utility knife so that'll be simple. Thanks to the guys on the phone.
We need some easy flooring for our home gym and chose g-floor levant rolls because they're easy to install and clean and look nice in the home. We got the best price we could find with garage giant. Glad we found them.
Go for it. This site is the easiest to use that I found selling Ulti-mate cabinets. Not really much else to say other than i had no problems.
I don't use email or websites much to be honest so I like to call customer service and speak to a human. I spoke with a guy here and found him professional and helpful. Paid over the phone because I don't like to plug my card details into websites and that was no problem. Good experience and I'll probably use them again.
I only just bought from garage giant so can't speak to their delivery or after sales service but I liked the site and had a useful exchange on their chat feature to help me work out the right amount of g-floor tiles to use. Thumbs up for now. I'll try to come back later and update the review when I have the tiles installed.
Spoke with these guys when ordering a Montezuma tool box and found them informative and patient. They were able to guide me to the best box for my needs (mostly indoor but a little outdoor work, sturdy, weatherproof) and were the best price I could find. Recommend them for sure.
It was alright. Order confirmation said that they would e-mail when it was shipped... but that was not the case. I had contacted the manufacturer of the tiles and was quoted a much lower price, but had received the order the next day after receiving the quote and so was not able to cancel it. Would probably go with another company on my next order.
These guys were just great. I had a few exchanges to get advice on an ulti-mate cabinet set. They were helpful and professional. Ordered it (was the best price I could find online) and took delivery less than a week later. I'll be back.
Glad to hear it went well Jay, thanks for this.
The driver was on time. Helpful. The cabinets are exactly what I expected. Great quality and easy to put up. Most was all assembled.
We really appreciate this review, thanks.
Reached out via their live chat and whoever picked it up went out their way to help. Like the way the website is so easy and clear to use. Will buy from them again no doubt.
Thank you for this Eleanor.
I usually try to buy from independents as you get a more personal service and the Home Depots of the world don't exactly need another dollar do they? Well I'm glad I found Garage Giant. I wanted some tall cabinets for my garage to store outdoor gear and the like in and spoke to someone who was pleasant and informed. Ended up going for the UltiMATE brand units as they look great and the price was fair. Haven't received them yet so will try to update my review when I do but very happy with the service here so far.
Much appreciated Bob.
I just bought 8 overhead storage racks from Saferacks and saved around $200 from what I would have paid at Costco. Thanks!
Appreciate the review Ari.
I like websites to be simple. Not too much in your face. This one's easy to use, easy to find what you need and the prices were good too. And shipping was free.
Glad you liked the site Helen.
Super impressed with Garage Giant. Had not heard of them before today but just spoke to a guy called Steve who talked me through all my options before I bought some Ulti-mate cabinets for my laundry room. Glad I came across them.
You’re very welcome Imran.
Steve went above and beyond to help me with an issue he could have brushed off and not helped me. I will buy from them again because of their products but mainly the fantastic customer service!
Thanks so much for your great review Julia and I'm glad you're happy with your Saferacks overhead storage now.
I used Garage Giant to find edges for some garage floor tiling I had bought (not from garage giant). There was a lot of choice but it was pretty simple to navigate on the site. That makes a big difference I find. I'll be back I'm sure.
Just discovered garage giant and glad i did. Reckon I saved $250 on my NewAge pro cabinets compared with the same set on Amazon - and it was free shipping.
From the business
Garage Giant is where you'll find America's favorite garage storage, flooring and outdoor brands at the lowest prices and with easily the best customer service in the market. All orders ship for free and come with a money back guarantee. Categories sold include garage storage cabinets, garage flooring, workbenches, tool boxes and chests, garage organization, shelving and overhead storage racks. Our guarantee is that we will never be beaten on price and no-one comes close on service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patrick. We're sorry you didn't have the best experience with Garage Giant. Re: the tracking codes we have to hold our hands up and say yes we have struggled to get tracking codes from our suppliers recently as it's the busiest time of the year and they don't always send them promptly. That's not your problem though so apologies for that. Re: the price, we sell the tiles you bought at the minimum price the manufacturer will allow us (or any retailer) to so I can only assume you caught the tail end of a sale or something like that. Regardless I hope you are happy with how the products are performing in your garage and thank you for the feedback.