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Garage Giant Reviews Summary
Garage Giant generally enjoys a positive reputation among customers, who frequently commend the high quality and thoughtful packaging of their products, as well as the ease of assembly. Many reviewers express satisfaction with the prompt shipping and the aesthetic appeal of the cabinets and flooring. However, concerns arise regarding inconsistent customer service experiences, particularly related to order accuracy and communication issues. Some customers have reported difficulties with product returns and delivery timelines. Overall, while the company excels in product quality and customer satisfaction, enhancing communication and support could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Arrived on time and the product was just as expected.
Easy to find on google searching for new age cabinets. Simple to buy via multiple options for payment.
Easy to find on google searching for new age cabinets. Simple to buy via multiple options for payment.
Satisfactory experience all around. Good assembly instructions. Very fast delivery.
We needed a couple of floor pieces and these were a great price. They came in quickly and fit great
So far so good, great online software to get what you're looking for
So far so good, great online software to get what you're looking for
This company was great and very informative on my order. While they were trying to get my order completed for the past several weeks that it took due to the current pandemic that we are faced with. My garage cabinets took longer than either I or garage giant expected but it was definitely worth the wait. The cabinets arrived undamaged and the quality of the product is amazing thank you again Steve for all your help.
This company was great and very informative on my order. While they were trying to get my order completed for the past several weeks that it took due to the current pandemic that we are faced with. My garage cabinets took longer than either I or garage giant expected but it was definitely worth the wait. The cabinets arrived undamaged and the quality of the product is amazing thank you again Steve for all your help.
No issues ordering. Wish there was better pricing during these difficult times. And free shipping should be offered as well on any orders besides over $100
No issues ordering. Wish there was better pricing during these difficult times. And free shipping should be offered as well on any orders besides over $100
Website provided options competing sites did not; also made it easier to find options I wanted. Shipping & delivery were timely, even amidst Covid-19 conditions. Everything arrived as ordered and in good condition. Pricing was fair but not especially competitive. Over all a great experience. Would buy from again & recommend
05/12/20 - The online store is ok. I just placed an order and needed to know the difference between v1 and v2 of a bamboo newage cabinet set, also questions about adding an led light system. There is no way to contact customer service just a voice recording asking to leave a message. Frustrating...
05/13/20
**********Updating my review above. I was contacted by customer service first thing the next morning apologizing for not being available to answer my questions from above. There is/was an error on the website, there are no v1 and v2 of the worktop that I selected. NewAge has been contacted to correct the error. I did write back to support several times today with additional questions and each time my inquiry was replied to quickly and efficiently. I left 4 stars for delivery time and products/services because i have not received the product as there is a 3-4 week delivery window and I have not physically inspected the product. Great job in keeping a customer... Thank you very much for going out of your way to make things right.
The online store is ok. I just placed an order and needed to know the difference between v1 and v2 of a bamboo newage cabinet set, also questions about adding an led light system. There is no way to contact customer service just a voice recording asking to leave a message. Frustrating...
Got product as advertised and fast delivery. Looks like a tough durable product.
Customer service was excellent. Steve was a pleasure to talk to, helpful and very knowledgeable.
Customer service was excellent. Steve was a pleasure to talk to, helpful and very knowledgeable.
I called Garage Giant with quite a tricky question about the best rolls of G-Floor to buy for my garage which isn't a very conventional shape. Spoke with sales guy Steve who went out of his way to show me different options. Ended up getting a custom cut roll which actually worked out less expensive than buying pre made rolls and not using large chunks of them.
Been looking for a set of garage cabinets for a while now and found Ulti-mate brand looks best. All stores seem to have the same prices on them, even the big guys, but garage giant had a coupon for $25 off so went with them. Pretty good site to use too.
Had a good experience with these guys. I received a box of garage floor tiles with a misshapen one in it. Garage Giant didn't squabble for a second, they got a new one sent out and I had it by the end of the week. Great service.
Bought some cabinets from garage giant as i'd had a good experience getting some g floor rolls from them in january. Looks like i saved about $50 going with them.
I bought Racedeck garage tiles enough to cover 30'x 60' garage, got a great price and helpful service from Steve at Garage Giant. Excited to receive them now.
I wasn't expecting these companies to be operating at the moment but I got a great service from Garage Giant, my Ulti-MATE cabinets were a good price, delivered on time and they make my garage look like a million dollars. At least I can get my garage in shape even if I have to stay home!
Good service and prices. Found the tiles I needed. Thanks to all at Garage Giant for your assistance
I spoke with a few sites looking for Ulti-mate garage cabinets and was most impressed with garage giant as they went out their way to see if my chosen set would fit the space in my garage and reassured me about the delivery process. I was happy to work with them therefore.
From the business
Garage Giant is where you'll find America's favorite garage storage, flooring and outdoor brands at the lowest prices and with easily the best customer service in the market. All orders ship for free and come with a money back guarantee. Categories sold include garage storage cabinets, garage flooring, workbenches, tool boxes and chests, garage organization, shelving and overhead storage racks. Our guarantee is that we will never be beaten on price and no-one comes close on service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members