GainesvilleCoinsReviews 133

We are regular customers of Gainesville Coins. They have the best bullion prices. The delivery is very safe and they arrive in very good condition.

Place an order $581.25 on August 6,2023
Have not received order. Have sent several emails, no response. Made several phone calls, set on hold for 12 to 20 minutes on 3 occasions, never pickup.

This is an updated review... so after waiting for a ridiculous amount of time (3 months after check cleared and product was verified in stock) I received my order... VERY happy with product, very unhappy with delivery and update info from customer service... phone messages not returned, email inquiries not followed up... but the products were finally delivered...

On Aug. 14,2023, I ordered 5 Christmas Silver Rounds. On Wednesday, Aug. 23,2023, I submitted a request regarding the status of the order. This request was made before 9AM EST and as of 6:00 PM EST, I have not heard a word. What does this say for a company that touts Great Customer Service. NOT!
John B.

We ordered gold and silver on 4-13-23 (our original order total was $2,267.71) and were told via phone they did not have the gold and did not know when it would be in. We received our shipment on 6-9-23 and the silver was delivered but NO GOLD was included, which the amount we paid for the gold was $1,148.68. The package was carefully searched and there was no gold. The enclosed statement said "random date" which aligned with what the customer rep told us-that they didn't know when the gold would ship. We waited 6 weeks and still no gold had been delivered so my husband called Gainsville and was told they would investigate and get back within a couple weeks. Over a month later, after still hearing nothing from them and no emails, we called again today and the woman we spoke with said they have pictures of the gold they sent but they will not share their "investigation photos" with us because they said it's for their info only. They are saying we have to launch a police investigation as they are not responsible and then the rep said "Your husband threw it away." When I asked how she would know that and accuse of such, she quickly did some backpedaling trying to distract from that comment. On their website under this order shows the status bar as "shipped" but the bar does not extend to the completed status which would be "delivered", which in our mind shows even more they do have not have the complete order showing as delivered since the gold never shipped. I have a screenshot of that information. We asked for our money back or send the gold and they are unwilling to do either.

They have excellent customer service, they are very attentive, they advise you very well and they respond quickly,
The products arrived on time and very well packaged and the best price I have ever seen.

Gainesville Coins is one of my favorite stores to buy my valuables, they have great prices. Deliveries arrive just on time, they are very responsible and kind to the customer, I have used their services many times and I will continue to use them, I recommend them.

The coins I requested were in excellent condition, I gave one to my son with the Star Trek design and he was delighted! I will continue to do business with them, I am very satisfied.

My experience here was very nice.The team helped me and was very kind.The guy who helped me was very professional and answered all my questions.I definitely recommend this place to others who need to buy gold, silver or other precious metal items

No where did it say or did anyone i had contact with say it would take over a month to ship. Prices of metals change way faster. Lost a lot of money In The wait I again was never Informed of. Placed an order from competitor and recieved the coins placed 2nd order and recieved the coins, all while still waiting just to ship! Beware.

I love the designs of the ingots, they are wonderful. It's a great place if you're looking to collect an item of value.

They do a good job, all my coins arrived at the agreed time, when I contacted them they were very friendly and helpful, they met all my expectations, soon I will buy them again!

My experience with this company was fantastic, I liked their customer service. They generate confidence in the purchase because I realized in my experience that they are very honest and professional, I recommend them 100%.

I liked the customer service, the people who work there are very friendly and helpful, they help you with all your questions you have about the purchase. I would totally recommend them.

Great company to buy your valuable items. The prices are very competitive, they have the best inventory I have seen and very fast shipping and they have very knowledgeable staff.

You can find the best selection of precious metals there with incredible prices. It is very safe to buy there, they are very professional guys I highly recommend them

They offer excellent customer service, when I contacted them they were very friendly and professional, they helped me a lot with my purchase.

My order is now close to six weeks out after check cleared... what a pain. Are they waiting on the Mexican silver mine that shut down? Lol. It doesn't appear that this business is operating out of inventory.

They have pathetic customer care. Order something from here & forget about it. Their shipment delays are a nightmare. Even after 1 month of my order, they could not tell me when the order will be shipped. It is like an indefinite delay. There is no communication on the delay, or for your order until you call them. I experienced the same thing, & customer rep said they cannot check anything, & tell when it will shipped, as they do not have access. So in short, order something & forget about it.