Furniture In Fashion

DANGER DANGER DANGER!
Why is furniture in fashion still trading. I've looked at lots of reviews and there all very poor. I have first hand experience of the joke company. Still waiting for my replacement parts 6 months. You would be better of going to the local pub and speaking to a bloke who knows a bloke who knows a man. Give him all your money.
And cross your fingers.
I bet you will have a better result. Rather than waiting for these cowboys.

I was looking for a coffee table and found the perfect one on furniture in fashion. They delivered the table in good time and I was really excited when it arrived! My husband put the table together only to find a huge chip on the edge of the table. It was very noticeable so we took apart the table and put it back in it's box. The next day I went to ring furniture in fashion to organise for them to collect it and provide a full refund. I went onto their website and they don't have a telephone number for refunds - they only way you can organise a refund is to fill in an online form. I filled in the online form, submitted it, along with pictures and waited 10 days, still no response. I emailed their customer service but with no response. By this point I felt like they had sent us a faulty item and stolen money from us. After 14 days, I contacted the courier company and they organised to pick it up. I still hadn't heard back from furniture in fashion and the courier said they had nothing to do with refunds, just that they will take it back to their warehouse. I assume we will receive our 170 pound refund - however, I STILL haven't heard from them. This would be the worst online experience I have ever had and I do a lot of online shopping. They should just stick to their showroom in the UK and not sell furniture online. I hope I receive my refund, if not then I'm not sure what I can do as there is absolutely no way to contact them except filling out forms online. Yet they don't even get back to you - it is all automated responses.
I will not recommend furniture in fashion to anyone I know. Do not put yourself through the hassle. There are plenty of other furniture stores online who know how to run an online business and who know how to treat consumers properly.

We eventually received our goods, a wardrobe, a shoe storage unit and a TV stand. I assembled the wardrobe and the TV stand and upon unpacking the glass shelf I, realised that the wrong piece of glass had been sent. The one I opened was way too big. I then tackled the shoe storage unit to find that there were no handles, no legs and that the usual bag of fittings was missing altogether!

This is when our woes began. A pile of useless parts stored, awaiting the correct components for months! We tried to phone the company to be told lie after lie about the replacements. They even sent confirmation that the parts were going to be dispatched. Even the real threat of being taken to court under the Sale of Goods act, produced nothing but the promise of the missing items, even though by this time I had lost all patience and had demanded a refund.

So my advice, along with many others is... Don't even consider buying from these people. They have no understanding of After Sales Service of customer care. There are many reputable companies out there selling the same products. Move and and buy elswehere! You have been warned!

Useless company - unreliable communications & untrustworthy service & 10 pound cancellation charge – avoid at all costs!

I ordered a coffee table from this company over the web and got an email receipt but then heard nothing back from them. So 2 days later I got in touch to find out what was going on with my delivery. I was told they had checked their stock and found one in the warehouse but it had a scratched glass shelf so they would have to backorder a new one which would take 5-10 days. Fair enough I thought, I would rather wait a week for a new item then get a scratched one.

So the following week I still had not heard anything so I got in touch again. I was then told it would take 10-15 days plus another week for delivery. OK I thought I'm gonna have to wait because I don't seem to have much choice.

Finally after waiting for 3 weeks I phoned again. I was then told that item was on order and would be arriving in another 5 days and would then be sent out. At this point I told them I wanted to cancel my order as I was sick of waiting and being fobbed off. They then made it clear that they couldn't take cancellations on the phone and I would have to raise a ticket which I duly did, but then didn't hear anything again for another 2 days! So I phoned them up feeling pretty angry and asked them to cancel my order and send me confirmation by email. Eventually someone said they would do this and issue a full refund.

Later that day I received another call from a desperate sounding salesman – lo and behold - they'd looked in their warehouse and found the glass shelf for the coffee table. Apparently it had been missing all this time and was not, as I was previously told, so scratched that they couldn't send it out. Hmmmm, this bunch of liars can't even get their story straight!

Anyway eventually I received a refund, minus 10 pounds as a standard cancellation fee.

So my experience of this company is that they make no effort to keep you informed of what's going on, they make it difficult to get a refund and they make stuff up to keep you happy. All in all a very stressful experience which resulted in me being 10 pounds poorer.

Happily though after all of this had happened I then found another store (quatropi.com) which was selling the same item at just over half the price (189GBP vs 335GBP). I ordered and had it delivered within a week:-)

Do not waste your time or money with this company!

I was put off this company before I made my purchase - one of those websites where you must create an account before even finding out the postage charges. I made the order only because I could find nowhere else that sold the same product. Big mistake!

The item arrived damaged and I then tried to contact the company. The only way to contact them is through their website and that website is only available during office hours! You cannot send a message or read their response outside of office hours! Unbelievable.

They told me they would send a replacement and collect the damaged lamp but the driver came just to collect with no replacement. I had already taken 2 days off work and was now fed up with dealing with these incompetent people so I asked for a refund.

After about 2 months of arguing with them they finally refunded my money after taking off £40 for delivery and collection. £40 to return a damaged product!

Avoid this company at all costs!