Furniture In Fashion

I ordered a table, which arrived damaged. Originally at the begining there were some issues with the order and with the process of arranging the collection, however I am now satisfied that the company took extra steps to ensure that they provide excellent customer service and I was offered an alternative replacement instead.

The extra effort the company made on balance made my believe in the company and I will be confident to shop with them again.

My Parents brought me a coffee table for Christmas, they had it delivered end November to ensure it was delivered in time. Upon receiving the coffee table seemed fine, no damage to outer packaging nothing rattled. When i opened Christmas day the bolts / screws to assemble the table was missing, after contacting them the day after boxing day they advised I needed to fill out a form for after sales to investigate but I could only do this on the 2nd Jan as they were closed, just received there reply advising I need to pay £14.99 for them to be sent, or to return the table back... the table is glass so knowing my luck it wouldn't be received back in one piece, just paid the £14.99... Buyers if your buying as a gift double check all fittings are enclosed.

Ordered 400 pounds worth of dining chairs and one arrived without a base... so I called up "customer services" to find not one person was interested in offering me a verbal apology but directed me to an online form without an assurance another base would be dispatched that day so that there would be minimal inconvenience to me... very disappointed with this company and most certainly will not ever buy from them again nor will I recommend them to anyone else. I would rather be another 400 pounds out of pocket than deal with this atrocious company or their staff again.
Terrible customer service which has left a very bad taste in my mouth.

Stay away from this company for your peace of mind! I had ordered for a dining table and 6 chairs. First of all the whole order took 2 months to arrive for which they were good in terms of keeping me posted. Once the products arrived; the chairs we received were not of good make/quality hence we decided to return or exchange it against other chairs. We were shocked to know that we have to bear the return charges. This was never told to us. We were always told by their customer service rep. That we could try the chair and return it if we are not comfortable and the return should be within 14 days. Also; there are no reviews on a particular product on their website so how can anyone buy a particular product just based on a picture and description given by company?

Finally; i had also demanded for call recordings of our previous conversation which they declined very rudely stating they cannot share with me. This company is good in misleading. I also asked them to refund based on "Sales of goods act 1979" but they kept repeating the same thing that i have to bear the return charges; which i am not willing to.

Unfortunately I didn't think to check this company before purchasing our chest of drawers. It arrived in 69 pieces of wood and 377 screws, etc. Was disappointed by the quality having spent £269.95. Husband and I spent 4 hours assembling this (still not finished by this point) to find the drawers were too narrow so fall off the runners. Completely unfit for purpose. Company's response - the 'assembly specialist' says we misassembled it and need to re-do it. 1. No way they could tell that from the pictures I sent, 2. No information about how we've allegedly misassembled it, 3. The smaller drawers do fit which wouldn't be the case if we'd misassembled it. I can tell from the reviews here that we've got a battle on our hands. Very frustrating... I should have got one for a 3rd of the price from ikea!

I'm afraid to use this table now. Was sooo heavy to assemble and we needed help. Assembly instructions were abominable, with no written instructions - only meagre and inaccurate drawings. Nothing shown at all on how to extend the table leaves - it's glass and not easy to do. Extra parts not shown on the drawings that were lethal in their sharpness, husband cut his hand on one part. Wish to hell I'd sent it back, but persevered instead to get it together. Now it "clangs" when anything is put onto the surface, I've got a table protector on it. I informed the company that they need to tell their suppliers about dire assembly instructions, but the table has turned out to be a real shoddy piece of work! Feedback from the company originally with demands for photos and if sending back, original packing, with photos again. I truly hope - for the company - and my sake - that this table does not cause a serious accident to life or limb - as I'll be suing them for sure. Left with a scary & unusable table - at some expense to us for now.

I ordered the Stanley 3 Tier Bookcase in white.

It certainly looks much better in the pictures than it does in actuality.

The quality is dreadful. The wood looks so cheap. Paid £160 for the same quality of wooden bookcase you'd get for £30 at *. Seriously. It's ridiculous.

Also, for that price, the whole thing has to be assembled by us, which takes lots of time, and several parts arrived dented.

All in all, the bookcase looks like it would belong in a kid's playroom, such is the poor quality of the wood, it almost looks like fake wood, the white paint job and polish was very poor.

What a rip off. Served me right: I'll never buy any type of furniture of this kind online, ever again. Better double check in person; or look at pictures from people that actually own the furniture, instead of the glossy and photoshopped pictures that companies like this one have for display on their websites.

Avoid!

*Competitor information redacted by admin

I received my order from this company, to find that not all parts were included and of the actual parts they sent, each one was damaged! I asked for a replacement set, and they came back with a 10% discount (£9.99)! Eventually, they gave me a full refund, as I didn't want to buy from them. The shelves I bought were £99.95, and I have now got some £40 ones from Argos, which are just as good and I'd say better quality.

Do not buy from this company!

Order Number: *******

I recently bought a shoe cabinet from these cowboys. Upon assembly, we discovered that one of the holes was too big, which caused a crack in the item. When we told them about it, they said that it was our fault for causing a crack and that we should pay for replacement parts.

They have since decided to offer the replacement parts for free, but only if we pay an extortionate delivery fee for them. Their intransigence is utterly staggering, while I echo the frustration of a previous poster who laments the ticket system and the demand for photographs to be provided. Contrast this with other furniture companies, who are only too glad to help when an item is delivered with a fault.

The gall of these people to say that I have caused the damage when it was their shoddy craftsmanship that was to blame takes the breath away.

Their customer service department is a joke: a sickening mix of rudeness, arrogance and smugness that is truly off-putting.

Ordered two items totalling over £700, first item, had various parts missing, including all screws and instructions, second item, top of sideboard completely cracked. Customer services were not helpful, you have to send a 'ticket off' to report your issues, then they ask for pictures, many times over. After 3 days of consent emails and stress, I asked for a refund and was told 'you may get one, you may not' and the phone was put down. Luckily for me I paid by credit card so my bank dealt with it. Do not order from them

Absolute waste of my time promised delivery on 5 occasions waited in every time only for nothing to arrive. After numerous broken promises decided to cancel order and get refund but without success. It has been almost a month now since original order yet a refund is being refused until they have the items returned that I have never received. Every time that I speak to a member of their staff they do not have any of the information I request and deny any requests I make to speak to a manager. I do a lot of online shopping and without doubt this is the worst service I have NEVER received. DO NOT BUY ITEMS FROM THE UNLESS YOU WANT A LOT OF STRESS AND NOTHING TO SHOW FOR IT!

I had been looking for a contemporary gloss TV cabinet and found some out of the ordinary pieces on this site... I debated whether to order given the mixed reviews... I decided to go for it as I couldn't find what I wanted else where. The first issue was delivery... quoted dispatched in 2 days, it was, to a third party who then I was informed would deliver in approx 7 working days.
Secondly when we started to assemble the flat pack many of the pre drilled holes indicated on the instructions were not done and had to be drilled. There was a number of marks and scratches on the gloss panels, some you can't see but many you can. I have emailed the company on numerous occasions and sent images of the damaged areas, 7 in total. The reply states as I had started to assemble the product I had in effect accepted that it was in excellent condition on receipt of product therefore they accept no responsibility for the faults. As a customer good will they offered £9.99! I declined! I would advise to shop elsewhere or risk disappointment and loosing your money!

Wanted to purchase a new product. Rang the sales & customer service who were not helpful at all. I wanted to see the product before parting with £700. I was told to keep calling back as the product will be put in the showroom. After 2 weeks of calls. I was informed the product will not be going on display. This made me Google the company for reviews. I am glad I didn't just purchase as most items come damaged. Noway am I now willing to pay £700 for an item that may come faulty but is described as new. A refund is impossible to get after purchase according to reviews. No answer when calling the showroom for 2 weeks to speak with someone other than sales. Bad customer service not helpful at all. Lost my custom through this.