Furniture In Fashion

Issues:
- The delivery
The provider they used was awful, they expected to be able to deliver Monday to Friday and there was nowhere to collect the goods from. The driver didn't turn up the day it was meant to be delivered after my partner went through the stress and effort of getting 11:30 to 15:30 off at work.
- Missing parts in the product so couldn't be built
Two parts were missing and therefore, we had a half built tv stand in the living room. In the instructions there is no count of parts so there's no way of knowing if you have everything until you start building it.
- Reporting the missing parts to be sent them
You have to call their customer services to be sent a link to their 'ticket system'. Then you have to report the issue on their separately and give them every bit of information you can imagine- order number, price of the product, name of the product, date you ordered the product. It takes forever... Then you receive a ticket number and they insist on you sending them a copy of their instructions! I. e. You have to scan a copy of their instructions?! Every time you 'communicate' with them you have to login to their ticket system which doesn't work.

All of this is not worth the furniture, trust me.

Table arrived damaged. Large tear in box with massive scratch to table top directly underneath. Offered me 5% discount to keep. Refused and spent the following 3 days arguing with them to arrange taking the table back. The table top itself was not as per description. It was just a cheap bit of work top. Terrible quality, certainly not worth the £700 we had paid for it. Table legs arrived in a box that was so wet and damaged, the stainless steel legs just fell through the mush that was left of the packaging. No fixings either. Had to find our own packaging or they would not agree to the return at all. They then started threatening that they would deduct money from my refund for any damage / missing items. Ended up getting credit card company involved. Took them 10 days and 2 attempts to collect. 1st collection the guy just said 'can't get that on my van, no room', got back in the van and drove off. Spent the next couple of hours arguing with them about that... AVOID AVOID AVOID

Order Number: *******
Unique Transaction reference: *********************-*******
Item Ordered: Daytona Round Glass Dining Table With 4 Collete Black Chairs
Order Total: £354.96
Order Date: 11th July 2018
Delivery Date: 17th Sept 2018
Delivery Company: Furdeco Home Delivery

I called Furniture in Fashion when enquiring about the Daytona Round Glass Dining Table With 4 Collete Black Chairs and was confidently informed that it was in stock. I was advised that the items delivery is 8 - 10 days.
Having discussed this with my other half, I later proceeded by ordering the items on line and once the order was confirmed, hell broke loose! I was informed that the Collete Black Chairs were no longer in stock and that the delivery will now be in Mid-August. I was instead offered White, Cream and Red colour Collete Chairs that were in stock or alternatively I should choose from Vesta' range or Opal' range in black colour. By no means I was ready to accept items that were not popular or have been in stock for ages. I raised various complaints based on the misled information when enquiring about the items (the initial delivery date of 8 10 days was a lie indeed) and since I was stuck between a hard place and a rock, I had no choice but to accept the offered 10% discount (instead of full cancellation) based on the revised delivery date of Mid- August 2018.
Time came and went by and was again informed that due to manufacturing delays in Germany (another lie), the items will be delivered in early Sept. At this stage I had enough really as I was travelling to and from overseas for work and had no energy to argue due to time difference and restricted means of communication. Eventually the items were delivered on 17th Sept 2018, i. E. more than 2 months down the line!
Furdeco Home Delivery are not the best to deal with and seems not to understand logics at times. I was abroad and requested them to deliver the items to my work place which is open Mon Fri from 0800 hrs to 1700 hrs. They still bombarded me with various messages to confirm availability, etc. All they needed to do was to drive to my work place and deliver the items, very simple in deed unlike for home deliveries where there is a need to confirm if the individual is at home or not.
When assembling the furniture, I discovered that one of the rivets joints for the chair frames was not welded in one end correctly. Again, I raised further complaints and was offered a discount after I corrected the fault myself (this was an easier and faster option than going through the pain of a new delivery).
I would summarise Furniture in Fashion as follow:
Pros:
Easy to communicate with, by phone and emails.
Will send you regular email updates.
Can offer discount for late delivery, faults, etc.
Cons:
Items delivered more than 2 months after the actual order date instead of 8 10 days as initially promised.
I strongly feel they were dishonest by giving me incorrect delivery dates and failure to declare that the items were actually not in stock to begin with.
Even though they will update you regularly, you will end up being bombarded with many automated messages. This can be minimised to avoid further annoyance.
You have to fight for the discount and the initial offers are so low it just ends up upsetting you further.
I believe the items were not manufactured in Germany due to the faults I came across (another false information, I think items were made in China).
When accepting the compensation, I was told that there will be no further opportunity to raise any other complaints due to my acceptance this was a bit cheeky and unnecessary really!

Conclusion:
If you have patience and can cope with late delivery and email flooding, then you may buy from Furniture in Fashion. At least they will not take you to the cleaners and the item will eventually arrive albeit in a condition that may require rectification.

Paid £189 for a Genie high gloss shoe cabinet to go in kitchen. Paid this high price as kitchen units high gloss and wanted it to match, plus wanted the quality. The Item was filthy dirty with black marks all over the inside, disgusting. The unit itself did not fit together properly - it was very unsturdy, wobbles sided to side, two of the shelves are too short and won't reach the edge shelf holders and-overall it is such poor quality. As we had started to assemble, they won't touch it now. I have bought better for 1/4 price in Ikea. Would never buy an item from here again.

DO NOT BUY FROM THIS COMPANY!. They got £1500 off us nearly 11 weeks ago and still no undamaged bedroom furniture. Have had two lots of deliveries and all damaged goods! 25 emails numerous phone calls to both the courier company and to FIF. Hours... days In fact waiting for damaged items to be picked up including twice not turning up Im at the end of my patiences Still no furniture other than the damaged goods Ive had for two months sitting in my livingroom and no refund to order more as not giving them a third chance. They dont care! They just send out sorry emails with an offer of less than 2% discount to keep the damaged goods. No thanks!