Furniture In Fashion

Hi everyone I've been looking on furniture in fashions site and I've found some lovely furniture I really want, the settee looks soo nice and trendy, also a TV cabinet with shelves with led lights. I've nearly completed my order but just when I was about to put my card details in to pay £997 I stopped and thought... this shop is not in the UK how do I even know this is a real company? So I decided to look up the reviews and what did I find? So many bad comments and alot of negative feedback! There's also alot of 5*S which I find a load ov bull... that's obviously them! What shall I do?

I orderd a nice looking table however when it turned up it was in terrible condition with several parts damaged and rust on it. I have now been trying to get my money back after 3 weeks 18 emails and 5 phone calls they have finally decided to give me a refund if I pay £30 for the pick up charge. I've spoke to the manager on a couple of occasions who has promised to ring me back but I never hear back. This is by far the worst company I have ever delt with.

I have ordered a tv unit from this company on 08/09/16 and paid an extra £30 for a Saturday delivery. I have spent the entire Saturday at home as the delivery window is from 8am-5pm and nothing was delivered. I have tried to call the delivery company and Furniture in Fashion at least 20 times but the phones don't work on Saturdays so the clients that need a Saturday delivery are left without any help or support. I called the company on Monday reporting the problem and asked the delivery for the following Saturday which again never happened. Complete waste of time and money. We spent 2 weeks waiting and 2 Saturdays at home for a delivery that never happened and that we have paid extra for it. I called then again the Monday after that and they offered the delivery for the next Saturday which I refused for no longer trusting this company and asked a refund on 19/09/16. They told me the refund would take 2-3 working days and after 8 days I still haven't got my money back. Apart from the issue regarding the money I just want to express how I am shocked with the lack of respect that this company treats their customers. I have spent the last week and a half chasing a refund that it was suppose to take 2-3 working days and they don't answer my emails, they don't give me a plausible explanation for this, they don't even take my calls as I have been trying to talk to the person responsible for this. PLEASE AVOID THIS COMPANY BY ALL MEANS! THEY DON'T CARE ABOUT THEIR CUSTOMERS AFTER THEY TAKE THE MONEY FROM YOU.

OMG what an awful company to deal with if theres a problem. The worth of a company is not shown when things go well, but how they respond when things go wrong.

I have an email stating that they will send parts when i leave review - told i wouldnt review until sorted. After numerous calls, and umpteen circles of going round - they tried to re-start the process of their ticket system - despite me already havign email saying parts would be sent.

Not surprising i was not happy by now, and decided to leave negative review. Within 2 mins of the review being posted, I had a chap on the phone telling me that if i did not remove the feedback, or put it as 5* then they would not send the parts at all.

Needledd to say - I have informed Trading Standards of this, as this is called 'unfair business practice' and id not legal in the uk. I informed FIF that i was contacting trading standards. Needless to say - i got an email 20 mins later - telling me the parts have been requested from the manufacturer... They still have a 1* review thos. And now this neg. Obviously I will NOT be changing my review, as this is fact of how I have found them as a company to deal with

I have never seen the wide range of furniture items in any other store as in Furniture in Fashion. Chic furniture, superior quality, quick delivery and good terms and conditions. The staffs are knowledgeable and friendly. What more does a customer want? I will certainly recommend Furniture in Fashion to my friends and family.

I made the mistake of not reading about this company before buying online. Appears those who go to the shop and get a chance to see the items they are buying get a better experience. Online, they are a no-go. Guys, you cannot return the items without even more cost to you. They sent me a chair which looks beautiful on the internet but poorly designed I was falling off it. They are now forcing me to pay to return the item by courier without guaranteeing a refund. Unbelievable!

I was looking side table for my living room and visited FIF. I like the collection and price range both. Although cost was bit high but worth of purchase. Finally my search is end with satisfaction.