FurnitureDazzle

Ordered a bean bag chair on 12/14 for my little girl that was supposed to be from Santa. Item description advertised as "in stock" and when viewing item it also showed to be "in stock". Website says in stock items usually arrive in 3-5 days. So a week later and nothing from furniture dazzle I check my order status and it showed "being processed". I call their number 5 times and get the same answering machine every time, and I left them 3 messages and sent them an email too. Finally, 8 days after my order and after all my calls and my email, they send me an email saying it is not in stock. I then went onto to their site, looked at the item and they still have it showing as in stock. Only reason I ordered from furniture dazzle was because they had a better price, but that was an awful mistake. I immediately ordered the item from a reputable seller, but even with $60 next day air it would not arrive until after Christmas. So I get to try and explain to my little one why Santa's big gift didn't arrive until after Christmas. Wish I would have seen some of these other reviews posted before I ordered.

I ordered a tulip table with wood veneer top. It showed up 10 days after I ordered it. My husband and I were very impressed with the packing of the table. Came in separate packages. The base of the table was in a thick box filled with styrofoam blacks surrounded by a wooden crate, then wrapped profusely with bubble wrap, and finished with 5-6 layers of plastic wrap. The table top was surrounded with foam paper, under a surround of styrofoam blocks, placed in a cardboard box that was surrounded by multiple layers of bubble wrap and plastic wrap.

The table is of nice quality, especially for the price. I would definitely shop with again.

Seeing other peoples experience was the same as mine. Submitted order Dec 2. Received email confirming order processing. Took money. Received email Dec 9: "Thank you for the order. Sorry for the short delay in updating about this order. We were following up with our warehouse and shipping department as these items were both marked as processed and shipped 1 week ago. Unfortunately, our warehouse experienced a system processing error that was never caught on time causing the shipment to postponed (yes they forgot the 'be') by a few weeks. Please accept our sincere apology. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we truly regret when these unexpected occurrences happen. We've issued a refund. If you prefer, we can alert you on their arrival."

I am going to make an educated guess that they don't actually stock a dog gone thing. They accept orders and then see if they can get the products. When they cannot they blame it on a system error.

Seeing as this was an order for a Christmas gift, I am very unhappy that their dishonest method of business cost me an entire week. I have found the same product at a VERIFED online business that does huge volumes every day for only $30 more and free shipping as well. However, with the delay they caused me, the product is estimated to arrive Dec 22. That is cutting it a little close for my liking.

I will never place another order with them e-v-e-r.

My husband and I purchased a dining set from Furniture Dazzle10 days before a family reunion. It was delivered in about 8 days and on time. My son and husband assembled it all in about an hour and we had it set up with plenty of time before family arrived. I spoke to Josh before ordering it and was assured he could get it to us on time, and it was! I'm very happy with the quality of the dining set and would not hesitate to shop with Furniture Dazzle
Furniture Dazzle is Great! We just moved into a new house and wanted a wall unit for our new 70" TV! We could not find many choices locally in wall units that were large enough to hold a TV that big, A/V components, Blu- Rays, CD's, & some collectibles too. I found Furniture Dazzle online and called them - Josh helped us choose the perfect wall unit from Legends Furniture. He gave us a great price and shipped it out, it arrived at the new house right on time! We set it up ourselves fairly easily and it turned out to be absolutely perfect! The color and dimensions are exactly what we wanted. Paul and his staff did a great job and now we are ordering a new dining set from them too!

Terrible. Do not waste your time, effort and blown expectations on this site. I ordered something very minor, a bench. They contacted me one week after sending me an email that my order was processed and shipped. Hat did they say?

They said:

"Thank you for the recent order. Sorry for the short delay in updating about this order. We were following up with our warehouse and shipping department as this order has been marked as processed and shipped 1 week ago

Unfortunately, our warehouse experienced a system processing error that was never caught on time causing the shipment to postponed by a few weeks. Please accept our sincere apology.

We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we truly regret when these unexpected occurrences happen.

We've issued a refund. If you prefer, we can alert you on their arrival

Paul
Support". What a joke. Move on, folks!

And what is a system processing error anyway? How about, "we have no quality control and we continually false advertise our products".

Great products. Excellent quality. Great customer service. Shipping and delivery quick. Packaged so carefully. Design of Zuo Vex Chrome/Glass TV stand is timeless. Museum of Modern Art look. Amazing price too. Easy to put together- very ingenious construction. Michael was so friendly to talk to. I'm so glad I found Furniture Dazzle. Good to know a reliable online merchant with awesome product lines. I recommend Furniture Dazzle.

I am really enjoying the sectional sofa I received from Furniture Dazzle. There were some issues with delays of the product, but I did receive some helpful customer service from Mike and overall am happy with the vendor.

We ordered a sectional and chair from Furniture Dazzle. Their prices were significantly lower than competitors on the exact same brand and line. The delivery was White Glove which was completely worth it. They came in, put everything together and took the trash with them. We were so happy we ordered our patio furniture from them as well. It was again the best price we had seen and were extremely happy with delivery on those items as well. I would highly suggest this site!

I wish I could give this a negative 100 stars. I am a real person and I have never been treated so poorly by a business.

I ordered a small loveseat couch that I have been having my eye on the internet on
Furniture dazzle because it was the most affordable version (cheaper than amazon,
Ebay etc). It claimed free shipping, thus my ordering the more affordable item (like
Most websites when they say free shipping they mean it and I have never had an
Issue with any other site). This was done around August 20th. I ordered it. They
Told me it was back ordered due to the amount of people wanting this loveseat (after
Contacting them a few times). I said that was fine. It took about 2 weeks to finally
Get the item, with myself calling their said hotline telephone number with no one
Answering and leaving multiple voicemails. I finally got an email from a man named
Josh informing me my package was to be delivered. I travel often and neurotically
Told him I had to know exactly when my item was to be delivered or else I would
Not get it (I live alone). He completely disregarded my statement and went ahead to
Place the order. I told him multiple times that I had to schedule a day with him. At
This point I was a bit perturbed.
I then had to hunt down the delivery service (I thought it was fake at first) by myself
To contact them and tell them that my order had to be rescheduled. I before calling
The delivery service CALLED furniture dazzle MULTIPLE times trying to talk to some
Form of customer service. I called them so many times by now never to have had one
Person answer the phone. I left so many voicemails, I cannot remember.
This whole time Josh never emailed me until the last minute after I scrounged and
Contacted the delivery service myself. I was not impressed at this point and had only
Ever been in contact with a man named Josh who for some reason could not call me
At any point, though I had left my telephone number telling him to call me.
I then had my item delivered. The man who delivered my couch was a disgruntled
Unforgiving man. The box was indented. I stood there outside my tiny apartment in
Brooklyn eagerly to finally be receiving my item that I had been waiting for about 4+
Weeks by now. The man told me he was just dropping off. I was confused as I have
Always had a complete delivery and that I could not possibly carry a couch up one
Flight of stairs by myself. He asked me how much I would pay for him to carry it. I
Was caught off guard. I had about 20.00 in my pocket. He scoffed at me. I eventually
Was so upset and insulted by this rude man, that I told him he was being rude. He
Then was for some reason profoundly insulted and started yelling at me and was
Extremely argumentative and defensive. I was literally forced to cancel the delivery.
He was about to just drop it on the concrete and I told him to call his company. It
Was returned. I was in tears.
I then was so upset and disappointed with my service over all I just wanted to cancel
This order. I called furniture dazzle. Again to my surprise no one answered. Josh
Then had the audacity to tell me I had to then pay an EXTRA fee for white glove
Service (remember the only reason I ordered this was because of the cheapest
Version I could find online at the time). It was either that or pay a fee for the delivery
Charge. I was forced to pay more money either way. I told him I felt it was out of my
Hand and that I had been treated so poorly not only by the delivery man but Josh
And furniture dazzle himself, that at this point I had thought it to be completely
Unfair for me to pay any additional charge. Josh ignored all of my emails and
Complaints. I called furniture dazzle to leave yet another slew of voicemails. He
Finally emailed me almost threatening me to make my extra payment decision or
Else the company had to return the item within 1-2days and I would be forced to
Pay a fee... I emailed him right away. He didn't respond. I told him I was going to
Contact the Better Business Bureau. Nothing. I just emailed him again telling him he has not emailed me at all and by now the product has probably been shipped back and felt I was not liable to pay for the item, especially due to the lack of communication and customer service I had had. I even tried calling the service again with low and behold no luck.
I am fuming. He still has not emailed me back. I again asked him why could he not
Call me? And if not him, why not a manager/owner? I feel deeply neglected and
Utterly unsatisfied with a tinge of insulted. I have been forced to contact the Better Business Burea and possibly my lawyer. I had to also talk to my credit card service as I have been billed completely and was never given my product. This was horrible. DO NOT ORDER FROM HERE. I REPEAT. DO. Not. Order. From. Here!