FurnitureDazzle
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FurnitureDazzle Reviews Summary
FurnitureDazzle has 129 customer reviews and ranks 689th in the Furniture category. Common review topics include customer service.
We will definitely shop here again. The customer service was fantastic, even down to the delivery. The furniture is fantastic quality, and everything was handled with care and professionalism.
The delivery staff was OUTSTANDING. I have never had such a pleasant and timely home delivery service in my life. Thanks guys for everything!
Very good, nice helping staff. They are really good folks to do business with. The products we have purchased are fantastic, excellent quality, things that really last a long time. I would refer anyone there.
Warm, friendly sales staff and high quality furniture that is reasonably priced. You guys made me feel like family. Quality and service is #1!
You can't even find its address on the website, no one answers the phone, no response to my emails. Ordered a $500 item on March 21, got an instant "order confirmation" and my card was charged on March 25. It's now April 16 and I still don't have any response from the company. Will follow others advise to report this business as a scammer.
Since the company operates out of spotify.com, I was able to contact a support person there and report them.
Addition: Filed complaint with BBB which resulted in a response from furnituredazzle. Item was shipped about a week later, took 10 days to arrive but I finally got it on May 3.
I ordered a bench and did not get a shipment confirmation until two weeks after ordering. I called several times to check the status of my order and even sent an email... No response. Reading a few negative reviews had me on pins & needles. But in short, I did receive my package, assembled and packed very well. Patience is a virtue when it comes to this company but I will definitely do business with them again. I'm looking at my bench right now and I'm So Happy!
A. Curry
Very positive; good prices; good service and friendly. I have already recommended them to friends and family. Quick service and most comfortable couch. Very pleased with our purchases. I have been back since and WILL be back again!
I have friends there, good service and it's locally owned. Price and service are the best part of the experience. Yes I do refer friends and family to Furniture Dazzle. Keep up the good work!
We've been very pleased with our purchases and service. We've been most please with the customer service and we refer many of our friends. Benefits of buying at Furniture Dazzle is location, great delivery service and the desire to help customers find what they are looking for!
I honestly don't know about the site. I DID RECEIVE A REFUND for the bunk bed I never got. It took months but I emailed them an unfriendly straight forward email and then I checked the status of my order # [which I did receive by email], and it said it was cancelled on the 25th of March. I hadn't cancelled it myself but I did check my card right away and it was on there. Now I don't know if it was 'cause of my email or if I just had bad timing. But I did get my $ back. Really can't say, but there's a chance that they just don't have the skills to run an expert business. Some people struggle, some businesses struggle..
Thank you to Furniture Dazzle for being there for me during the selection process and for the prompt delivery. I am very happy with my mattress and bedroom set. I sleep soundly thanks to you!
We are very pleased with our furniture that we purchased. It's absolutely beautiful. There really is no comparison.We plan on buying more. In fact, we have already picked out what we are buying (bedroom furniture).
I should have read the reviews first. The company does not answer their phones nor emails. I have phoned paypal (fraud department) and amex. Learned my lesson to only purchase from reputable companies and don't always for for the least expensive!
Love shopping at Furniture Dazzle, good friendly service, very professional and helpful. Always a great experience.
Patient and thorough with every customer request and excellent customer service. They helped me select the perfect cherry pieces for my kitchen and Living room.
I would certainly recommend Furniture Dazzle to any one looking for heirloom quality furniture at a very reasonable price. Thanks Furniture Dazzle!
I ordered an ottoman which was specifically advertised as "In stock". After waiting over a week for the item to be shipped and frequently checking the order status (always pending/not yet shipped) I tried many times to call the company. NO ONE ANSWERS their customer service number and it took 3 emails to get an email response.
The response said:
"Thank you for the recent order. Sorry for the short delay in updating about this order. We've just been alerted by our supplier this item was accidentally shipped a wrong address in WI. Our team has tried to locate the item with no success. Unfortunately, this was the only unit left. Please accept our sincerely apologize. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we truly regret when these unexpected occurrences happen. We've issued a refund. If you prefer, we can alert you when we have more units in stock. Please let us know."
LIES:
1. The credit card was never charged. I doubt they ship furniture without charging you.
2. The status never said shipped, despite me checking often.
3. Obviously "In stock" was not true. Ok- then just say so. Don't lie to me.
4. Cover this up with the stupidest lie I've ever heard.
5. NO answer, no return call from the customer service number.
6.3 emails to get a response.
I would never recommend ordering from this company. Stay away!
We just wanted to let you know how much we enjoyed shopping in your store. Thanks Furniture Dazzle!
My wife and have been buying from Furniture Dazzle for over 5 years. The quality of the furniture for the price, can't be beat. Customer service has always been outstanding.
I wasn't really sure what to expect when ordering from furnituredazzle. The reviews on here are absolutely awful. Furnituredazzle, like many online furniture stores, seem to be a middleman for larger companies who actually produce the furniture. I ordered a king size headboard at about half the cost of what I expected to pay in a retail store. The website isn't terribly clear on where the order is throughout the entire process, but I emailed the company and got a prompt response explaining when I could expect my delivery. It was a little slow coming through FedEx Home Delivery, but arrived within two weeks. I would definitely recommend ordering through them if you want to save a little money and are not in a huge rush for the product.
