FTDReviews 650

Placed order for wife's birthday while out of town for work, no delivery, no callbacks but there was a quick charge on my CC! Has been almost 2wks, no resolution. Over 5 calls so far to their "support" staff with the same old "will forward your message to our shop and they will call you to resolve"... no that doesn't happen. Tried to get transferred to a customer service person or manager today, was told they don't have customer service dept to transfer to, they only take the orders, well that's the first truthful thing I've heard since this whole fiasco started. Super frustrating and disappointing!
Buyer Beware! EFlowers is definitely not worth the risk!

I ordered a birthday arrangement for my mother 80 Birthday and what was ordered was not what was delivered. The box should have Happy Birthday written on the front instead was delivered in a plain box with total different flowers, total different from what's shown on their site.
I called left messages and send an email with pictures and no one from eflowers has gotten back to me. I would never use them again. Poor customer service totally unprofessional.

I figured all on-line flowers were more or less the same. Was I wrong. My flower order showed up hours late, it was about 1/3 the size of the photos on line, but it was full cost. Never use them. Stay away!

Ordered surprise birthday flowers for a friend. Paid for same day delivery. 4 days later, the birthday is over and the surprise is ruined (non-existent). No flowers and No refund. They basically stole my money. I have called 3 times and sent 2 email messages. No response to email at all and each phone call they take the same info and promise a call back that you never get. I've called my bank to dispute the charge. I've also made a Facebook post to warn others. This was definitely my bad - will only order directly from flower shops in the future.

Crappiest service ever! I ordered online for same-day delivery. Got a call saying they couldn't be delivered same-day. Given option of next day delivery, 5 days later delivery, or cancel. I said ok to next day delivery. Well come 5pm California time NO FLOWERS! So I called and cancelled order and want a full refund for something that didn't get promised, and was told someone will be calling me. Come Monday morning, I still hadn't gotten a call back, so I called and still nothing. Then the flowers show up and they were wilted and crappie looking, and not even what I ordered to be delivered! No I won't be recommending anyone to use your business.

I made an order for a a funeral. The service was from 7 PM to 12 Midnight. I arrived at to the Funeral Home at 7 PM, after sharing with the family, I discretely looked around looking for my basket of flowers. Mine was not there. I looked 1 by 1 and it was not there. I even looked at the wreaths just in case they had been substituted, since they said that the flowers may be substituted. However, nothing was there. I paid $144.32 so I thought, maybe they were late. But I left at 11:30 PM and nothing arrived. Unfortunately my family will never know that I sent flowers, but most of all what saddens me the most is that I was not able to show my love with the flowers I sent my cousin!

I have never regretted something as much I regret having used this "eflowers" scam, fraud, crap! I ordered same day delivery flowers for my niece and she never received. I called numerous times asking to receive confirmation once they were delivered and got the same rehearsed line " we will call you back ". Now that I'm asking for a refund I was told it would be processed today when the person said the same thing to me yesterday! It's customer service it's a joke, the whole thing is a scam, wish I had read this reviews before placing order. The last person I spoke to said, " I will take your word for it and process this refund " are you kidding me?! It wasn't delivered!

My husband ordered flowers for my birthday to be delivered 7/24. He was home all day and nothing arrived and yet he received an email stating the flowers were delivered. He called immediately to inform them the flowers never arrived. Call center admitted that sometimes delivery emails are sent when flowers are out for delivery but not yet delivered. The lady at the call center took his info and said "the shop" would get back to him. He received another email stating that "unfortunately we have been unable to confirm that this order was not delivered as it was intended to be". So now it is up to us to prove we didn't receive it? Then they requested how we would like to proceed. My husband, hoping this was an honest mistake asked that they deliver the flowers, as promised, the following day 7/25. The next day he received an email stating they were unable to place the order with a florist in our area for delivery on the 25th, would he like to have them delivered on the next available delivery date 7/26. At this point my husband was Done! He replied to the email Cancelling his order. He then received an email asking him to call them regarding the order. We have called multiple times and every time the call center apologizes, kindly takes a message, marks it urgent, and states that "the shop" will call back. We have never received any phone calls or emails. Our card was charged, they have our money, and no refund has been issued. These people are thieves! DO NOT let the FTD logo fool you! I have also register a complaint about them with FTD. I am beyond livid! I am contacting my cc company and sharing our experience where I can so others won't be victims.

This business is a freaking joke. They say guaranteed delivery, yet it's been two business days and the flowers still are no where to be found. I called numerous times and their response is "someone will be in contact with you very soon". I have yet to receive one. I called and demanded a refund, so we will see if that actually happens to. They have no customer service, they are a piece of $#*! company. Don't waste your time, money, stress on this so called business. They are just a pure disappointment. Seriously just don't use this website. They don

I ordered flowered for a birthday gift. The order confirmed next day delivery was available in that zip code. The next day I received a call that instead of delivering on Thursday (as confirmed) they would not be able to deliver until the following Tuesday (5 days late). I called multiple times over the next days asking for a refund. They took down tons of info and never called me back. So not only did I not get flowers but they also will not refund the order with ease. Really disappointing and borderline fraudulent. I'd suggest a different company.