FTDReviews 650

Never order from this company the flowers are rubbish, the delivery was a such high standard they had to get Yodel to deliver the flowers, and it was fantastic playing the guess game on the ETA, it took Yodel the whole day to deliver the flowers, and when the flowers finally arrived it was dead, lifeless and dried, flowers turned up not in any type of water and the box which the flowers was in was damaged so was the flowers, I wasn't expected the flowers to be in a box, wow such high standard!, Eflorist you could of ruined the occasion anymore, and the day, I should've gone to Tesco or sainsbury's or even Pound stretchers,
If you want to get disappointment then I highly recommended these cowboys, even the cows can run a better flower delivery company then them

I got the idea last minute to send flowers to my mom after her surgery, so I chose an option for an arrangement that advertised same day delivery. At the end of the day, I saw that my order was still processing, so I sent customer service an email (no phone # listed). They responded that night promising to deliver it the next day. It was not delivered the next day. I contacted them that evening, and they promised it would be delivered the next day. It was not delivered the next day. They told me they were going to send it FedEx the next day (Friday) and it was not delivered Friday. I contacted them on Saturday and they said that there was a computer error that kept it from being delivered on Friday and said they can deliver it on Tuesday and offered me a $20 gift certificate to florist.com for my next order for the inconvenience... I cancelled the order and decided to go with another floral delivery option. Unfortunately my mom wasn't able to return home from the hospital to her flowers, and they came a week late... but at least this other company delivered them! I'm not sure how this company is in business!

I ordered a sympathy bouquet to be delivered to a friend on January 6th. It was to be delivered the next day. They never delivered it. I checked on it a week later and was told they would retry. The florist wasn't able to deliver and left a non working phone number for the recipient to call. Obviously that didn't happen. I received 2 emails from them on the same day - one saying they would redeliver, the other saying that I hadn't responded to them within 48 hours so the "matter is considered closed." I responded to both emails requesting cancellation and a credit to my account. Hopefully they can manage at least that.

My dear girlfriend was struggling getting back into school as a teacher while dealing with the gloomy, cool weather (she's a summer girl), so I thought I'd scrape up the few bucks I had to send a beautiful bouquet to her school. The first photo is what I ordered, the pile of crap in the second is what was delivered. Basically, it turned a sweet and loving gesture into utter embarrassment for her. The rep from Eflowers, who sounded like a 19 year old boy, had no empathy (of course) and attempted to set up a time for the company to pick up the flowers from her work so they could refund my money, which would of course meant further embarrassment. You would think the pictures I sent would be good enough. This happened over a year ago and every time I've thought about leaving a review, I was too busy. But this should tell you how much I despise this company that I'm still upset enough to complain over a year later!

I ordered flowers on nov 18th for Nov 27th delivery. They took the money Immediately! They waited until 3:30 in the afternoon the day the order was supposed to be delivered to leave me a vm telling me there was a 'problem' with my order. I called back at 3:40 and got recording saying they are closed! My mom never received her flowers on her birthday (coincidentally the day we found out she has breast cancer) that were ordered a week and a half earlier! Called this morning to be told oops, on behalf of our company we're sorry... n then it will take 5 to 10 business days for a refund! FLORISTS.COM SUCKS AND I WILL NEVER EVER ORDER FROM THEM AGAIN AND I WILL MAKE SURE NO ONE I KNOW DOES EITHER!

What a nightmare! I ordered a $130 basket to be delivered in Naples, Florida. It was supposed to have an abundance of fruit, cheese, sausage and snacks. When the recipient opened it the citrus was all mushy and the basket was loaded with fruit flies. They threw out the basket and the contents immediately. When I contacted customer service to complain I was told I needed to send a picture. The recipient was not able to take a picture because they had thrown it out. They were embarassed to tell me that the basket was so awful. Customer service did absolutely nothing to make amends. I will NEVER order from them and recommend that you look elsewhere! Awful customer service!

I ordered a $65 gift to be delivered at a business on a Thursday. It was supposed to be there before 5:00 PM. It was delivered after 7:00 PM, after the business was closed. The gift was left at the front desk. The person receiving the gift was at work all day Friday and didn't get it. She didn't get it until Monday at 5:00 PM as she was leaving work at the end of the day when the person at the front desk realized the gift was sitting there for that employee. They offered me a $10 electronic gift card. Why would I order from them again? I'll pass.

I ordered from Florists.com to try something new. I order flowers for this particular recipient about 4x a year. This particular order was for the Halloween bouquet. The flowers were delivered smoshed and half wilted/dead - as they did not arrive in water. They looked nothing like the picture presented to make the purchase decision. My aunt knows flowers and how to care for them. When I showed the Florists.com customer satisfaction team and image of the flowers, they sent me an infographic on how to cut, water, and add food to the water. Essentially to bring the dead flowers they sent back to life. I insisted that my aunt carefully took the time to cut them and try to make them look somewhat presentable for the thank you picture she sent (the scissors were in the image). I also sent them an infographic on the negative impact of poor customer service. I have not yet heard back from them, nor have I received a refund.

One of the worst companies that I have ever dealt with. I ordered the flowers to be delivered yesterday and today they email me saying that they can't deliver them until after the weekend. They are very quick at taking the money but very bad at keeping promises. They never called me to apologize or explain why they weren't able to do so. I am still waiting for a call back from the supervisor. Thanks for ruining sweetest day. Never to recommend this place

Ordered anniversary flowers on Oct 1 to be delivered on Oct 3.
On Oct 4, email said those flowers were not available, try this arrangements that are available, can be delivered on the 5th.
Evening of the 5th, no flowers delivered, they are sorry and can waive shipping costs and deliver on Oct 9.
I said no, how about you deliver on the 9th and the order is free.
Florists.com said can't do that, so they refunded my $$
Horrible service. Should just call a local mom and pop florist and do the order over the phone...

Flowers weren't delivered when they were supposed to. They said they'd refund the expedited shipping charge. Flowers get delivered 3 days later wilting and the bouquet looks nothing like what was ordered. Thrown together, no actual display, looks like a child did it. Go to customer service and send pic. Offer me the same shipping refund from 3 days ago. But are standing by the pathetic problem. So much for splurging on nice flowers. They did offer me a $15 gift card for next time. I told them to keep it. Completely embarrassed at the delivery and the fact they stand by such a sad product. And cover their butts saying that of course it won't look exact. Show some pride in your work for the cost!