FTDReviews 650

I must say what a horrible experience with FTD over Mother's Day. I placed an order a week prior to Mother's Day for my daughter who lives 2500 miles away, spending $100 the sight asked for a date for delivery since my daughter worked the weekend I choose the Friday before. Friday came and went made numerous try's at the track your order on the website would not work constantly said out for delivery. No delivery came so upon calling the 800 number I was told the flowers did not clear customs so it would be Monday for delivery. Monday's not working my daughter works 12 hour shifts and her client is 100 degrees. Wonder why I could not have gotten an email prior to Friday making me aware of the situation. I will never spend money with FTD again I felt their promises are about as trustworthy as a bucket with hole that someone says sure it holds water..

Ordered three arrangements for Mother's Day. One was delivered on the scheduled day. The other two orders were cancelled with no explanation on the date they were to have been delivered. Called FTD and waited 40 minutes to speak with an agent, who was apologetic but offered nothing. He transferred me to a manager who asked me to repeat all the info I had given the previous CS rep. He then asked to put me on hold, where I waited another 15 minutes before being disconnected. Spent a total.of 74 minutes on the phone and got nothing but an apology. Never again, FTD.

Will not use them again. The flowers were to be delivered yesterday. The driver said the address shows another city than what was on the order and the driver said she is done with deliveries for the day and would deliver the next morning to my daughter in laws work. Keep in mind she had already marked it "DELIVERED". She did not show by the time the office closed. They finally got to her and below is what she got. So very disappointed.

ABSOLUTELY HORRIBLE! SPENT 2 HOURS ON THE PHONE ARGUING TO CANCEL MY 116.00 ORDER AND THEY REFUSED TO REFUND MY MOM 24 HOURS BEFORE A FLORIST DELIVERED THEM... AND WHEN MY MOTHER RECEIVED THEM SOME FLOWERS LOOK DEAD AND NOT EVEN LOOK LIKE THE PICTURE I ORDERED. I AM BEYOND PISSED OFF. THIS COMPANY IS NOTHING BUT A RIP OFF. THEY GO AGAINST WHAT THE POLICY FOR REFUNDS IS ON THEIR WEBSITE AND THEY ARGUE WITH YOU AND ARE NASTY PEOPLE!

I realize during this horrible time with COVID19 sweeping the country thing will not be perfect. Money is tight but I wanted to send a boquet to my mother for Mother's Day. I made my choice, set the date and delivery address, paid for the boquet. The money was taken out of my account immediately. 5 minutes later I get an email telling me there were no local florist deliveries in the area. I opted for a refund which I have not gotten yet and it's been 3 days. I will never use them again. They should have told me up front there were no deliveries in the area I wanted the flowers to go.

I will NEVER use this company again. My friend got in a motorcycle accident on 4/19/20. On 4/21/20, I ordered flowers for delivery on 4/22. It is a WEEK later, and the order still shows "in progress". After numerous frustrating calls to a foreign call center, and several emails that got no reply, I was FINALLY told that the order was rejected by the florist. I was never notified. Today is 4/29/20. I cancelled the order and went with a local florist. DO NOT USE FTD - BUY LOCAL!

Yesterday, I ordered very expensive flowers to be delivered to my Director in San Diego (I live on the East Coast) TODAY. It is 5:30pm in California and she still has not gotten them at her office and multiple attempts ALL DAY to reach this company have failed. I submitted a helpdesk ticket and they sent a link to my personal email, and when I clicked on it it was in Spanish which I don't speak. I am horribly embarrassed and can ONLY imagine how terrible the flowers will be she gets them. I should have read the reviews first. I want my money back.

I ordered a "Get Well" flowers for my niece from Florist.com. The delivered flowers was not as shown on their website at all. Instead of "Get Well" balloon, they used an used "Valentine" pink one. Next day, flower petals started falling. I contacted customer service. They promised to send a different one. It never happened. My niece's friend placed an order with them the same day. Her flowers was worse than mine and more expensive. PLEASE DO NOT USE FLOWERS.COM!

I ordered some fancy flowers in a vase called, "Be My Beloved" from FTD a week prior to Valentine's Day to be delivered to my girlfriend's workplace. Their so-called "florist" shows up to her workplace TWO HOURS after close of business. I called and complained about them not making it on time and we rescheduled it for the following Monday. In addition, I received a confirmation Email stating they refunded me the service charge as an apology and changed delivery date to what I requested.

Monday came and went with no notification so I called again. Some lady on the phone who barely speaks English couldn't find my order saying I never ordered anything from them. After telling her numerous amount of times that I did, I was transferred to a different representative who spoke English and seemed to know what they're doing to find my order. I told them the situation and once again, rescheduled for delivery Tuesday. Later on that Tuesday, I had a bad feeling that they once again failed to deliver 30 minutes prior to the close of business so I called FTD. They tell me that the florist stopped by twice today but the building was closed already. I confirmed the work address, the name of the place, which you cannot miss locally in that town, and their close of business isn't for another hour and a half! They are full of $#it!

I'm waiting for my refund because this is absolutely ridiculous. I will NOT spend my money on this incompetent site ever again. There are plenty of other floral shops that deliver close by and using FTD is definitely not one of them that I will go to online to do it. Thanks for ruining my Valentine's Day surprise for my loved one. -slow clap- Bravo, FTD... bravo...

VERY DISAPPOINTED! I stressed out how important an order was and my recipient received CARNATIONS! Are you kidding me!? I paid almost 50$ for roses and daisies and I got a bouquet you can get from a local grocery store for 10$?! Don't use this place! Oh and don't even get me started on the customer service! Wait on hold for an hour/ hour and half and then the phone disconnects, and they don't respond to emails. Never had such a terrible experience.