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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Order product over the phone rep was very knowledgeable and product was delivered in a timely manner and worked as expected.
I placed an order and was given good service.
Easy to order by vin and photo of part number. Arrived quickly and complete plug and play. No programming necessary.
Thank you, Ralph, for taking the time to share your experience. We’re delighted to hear that the part arrived quickly and was easy to install—your satisfaction means a lot to us. Looking forward to serving you again in the future!
We ordered a TIPM for a RAM truck - It took almost 2 weeks to get here - We opened the Bag the TIPM was delivered in only to find it appeared to be a used part. We gave Flagship the benefit of the doubt and installed it - Nothing worked... I spoke with Flagship to get this resolved - I expressed to them that my customer was not very happy about this and was in dire need of his truck. I was told this would be put as a top priority to get it expedited, and too me ASAP. It took almost 2 weeks to arrive... This, in my opinion, is not taking care of us, or putting any type of priority on this matter. I consider us a good/loyal customer that has purchased numerous modules from them over the years. Unacceptable.
Easy to work with, great products, fantastic warranty.Our company has used Flagship One on several of our customer's vehicles. And will continue to do the same whenever available.
Thank you so much for your kind words, Todd! We’re glad to hear our products and warranty have been helpful, and we look forward to supporting you and your customers for many more projects ahead. If there’s ever anything we can assist with, please don’t hesitate to reach out.
Waited over a month for the part I ordered. The company had multiple complications that delayed my order. Only reason I gave 2 stars, customer service was nice and let me know everything that was going on at a timely manner.
The way i see it after talking with tech that was working on pcm, if problem does not jump right out then nothing is wrong
We have used Flagship One numerous times for different vehicles at our shop. Customer service was great and the product was as described. Will continue to use Flagship as needed.
Anthony, thank you for your ongoing trust and kind words about our service and products. We're committed to supporting your shop’s needs and look forward to continuing a strong partnership. Please reach out anytime — we’re here to help.
I have always had good experiences with ya'll. This time it took over two weeks for me to receive my pcm. I had to call to find out that the first pcm didn't pass quality control. This i am happy with but I never got an email or call to let me know it didn't pass. I had to call to find out. If this pcmwould had been for a customer it would have put me in a predicament. Other than that I'm happy with my experience. My jeep is back on the road
I was hesitant to buy at first, just because the price was unbelievable, but I went ahead with purchasing a ECM, other suppliers were priced higher, but when it showed up, it looked clean and professional. I installed the unit and had to do relearning on throttle body and foot pedal, now back on the road, thanks again for a great product.
After pulling out the little hair I have I finally diagnosed my problem as a bad ground for number one O2 sensor in the ecu. I found good reviews of your product on line so I pulled the trigger and bought a reman unit from you. Reasonable price. Fast shipping. Great after sale service. I needed help with the alarm resetting and the help was timely and accurate. Overall a really great experience.
James, we're glad to hear the reman unit worked out and that our team could assist quickly with the alarm reset. Your feedback means a lot, and we look forward to supporting you with any future projects. Appreciate you giving us a try!
Price and shipping are great. I sure hope this fixes my O2 sensor ground problem.
Had what I needed and it worked as stated. Would recommend to family and friends. I give it five stars.
Thank you, Frances, for your positive feedback and recommendation—we’re glad you found exactly what you needed. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Your satisfaction truly matters to us.
Clark made my experience with Flagship One extremely pleasant
We have used Flagship One several times and it has always been a very easy experience
Thank you, Rick, for your kind words and continued trust in our team. I’m glad Clark could make your experience a pleasant one, and we look forward to assisting you again whenever you need us!
Put it in my jeep and fired right up you guys are life savers rn for me and my boy he loves riding it in it and was excited once he heard it run
Wesley, thank you so much for sharing your experience with us. Your trust means a lot, and we’re thrilled to hear your jeep fired right up and brought excitement to both you and your boy. We’re always here to support you whenever you need assistance!
Great experience! Had no issues with the new ECM so far...
Ordered an ECM that we were having problems sourcing. Flagship One was very helpful on the phone. The vehicle we were working on recently had a computer installed by another shop and it wasn't functioning properly according to the testing that we performed. We received the computer from Flagship One, plugged it in and the vehicle started right up and functioned as it should. I'm certain that we will be using Flagship One in the future.
Jay, thank you for sharing your experience and letting us know that our team could support you with the ECM. We're glad to hear the new computer got your vehicle running smoothly, and we appreciate your consideration for future needs. Looking forward to assisting you again!
The staff at Flagship were high professional and I liked how I was provided regular updates on the preparation and processing the part I ordered. There was no guessing on when I was going to receive it. I will definitely order from Flagship again.
Thank you, Richard, for sharing your experience and kind words about the professionalism and communication you received. We’re glad to hear that our updates made the process smooth and clear for you. We appreciate your future orders and look forward to continuing to serve you.
Excellent customer service, was able to replace my computer in my car. Highly recommend this this company.
Thank you, Larry, for sharing your experience with our team. We're glad we could help replace your car's computer and appreciate your recommendation—looking forward to assisting you with any future needs!
Produit le calculateur fonctionne tres bien. Le delai de livraison a ete un peu long contrairement a d'habitude je recommande ce fournisseur
Great experience took a couple weeks to get. I called they said they had a high volume of customers. That's understandable. Couple days later it was sent to me. Installed it and its fixed my randomly dieing problem. Drove my truck on a 12 hr drive and it ran flawless.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric, I really appreciate you taking the time to share your experience. It's great to hear the description over the phone and delivery timing met your expectations. Thank you for your kind wording—We're here whenever you need us!