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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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They have always had great customer service. I have bought multiple units from them.
The ECM provided did not work and we had to source the part from a neighboring toyota dealership due to short supply.
Hi Jesse, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out as part of our lifetime warranty. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much
Many back and forth communications to get order correct to find part was not the problem with my vehicle
Hi Brian, we would like to get more information about the issues your getting with your purchase. Don't hesitate to reach out to us on [email protected] so we can make this right.
Had the right parts quickly with no drama or issues.
Thank you for taking the time to share your satisfaction with our services Richard!
Tried to return but they said no luck. Would give me credit for the core. Don't mind getting charged restock fee or whatever but not giving back for core price
Hi Duane, We apologize for any inconvenience you experienced with our return policy. We understand your frustration and appreciate your feedback. We're happy to offer store credit for the core. Your satisfaction is important to us, and we'll do our best to address your concerns. If you have any further questions or need assistance, please don't hesitate to reach out to us.
THE ECM THAT WE GOT FROM THIS PLACE WAS ABLE TO HELP US COMPLETE THE REPAIR FOR OUR CUSTOMER. WILL USE AGAIN IN THE FUTURE.
Will use again and recommend people to order for here
Thank you for your trust and for recognizing our efforts with a 5-star rating Richland!
We had a little bit of confusion when ordering a part, but after reaching out they were quick to respond. They also said they would look into ways to make it more convenient. Small plus, they had it wrapped in so many different bags to ensure the part did not get damaged. Will continue business with.
Good day Russell, We apologize for the confusion with ordering parts for your vehicle. We understand the frustration of not being able to match the part numbers on our website with those on your old parts. We'll look into this discrepancy to improve our system and ensure a smoother experience for our customers in the future. In the meantime, if you need assistance with finding the right parts, please don't hesitate to contact our customer service team. We're here to help.
I really like buying here. They have always been really helpful.
Your trust in us means the world! Thank you for the 5-star review Sergio.
I appreciated receiving the module I ordered in a timely manner. However, I felt the request to confirm receipt with a written review rather than a simple star rating made leaving feedback more time-consuming than necessary. In the future, a streamlined ratings process may better serve customers who are eager to access their purchase. I hope this perspective is helpful as you continue improving the buyer experience.
Thank you, Bruce, for your feedback. We understand your concern and will consider your suggestion to streamline the review process. Your satisfaction is important to us, and we appreciate your patience as we work to enhance the buyer experience.
We have ordered several times from FS1 and they have delivered reliable, accurate service each time. We have no complaints!
Your time in leaving us a positive review is greatly appreciated Jason– thank you!
We're delighted to have earned your trust and satisfaction Mory. Thank you!
ECM was repaired and the work was done well - part worked as expected. Shipping/processing time took awhile, but part worked as described
Your satisfaction and trust are our top priorities Preston– thank you for the glowing review!
Hope it works. I received it but haven't had a chance to install it yet.
So far the service has been top notch.
Thanks so much for trusting Flagship One Inc Anthony! Looking forward to serve you again. Take care!
I didn't even know this site existed until my cousin, who works on vehicles, told me about it after I told him about the check engine light error codes. If this new module works like I hope it does, it just saved me a lot of money. Follow-up... It didn't fix my issues, which tells me it may not have been a component I replaced. If you care to save some money, make sure it is something you need replaced.
We are incredibly grateful you took the time to leave us a 5-Star review Jesus. We appreciate your business. Have a good one!
Received the order very fast. Great communication. Great price.
Thanks so much Richard for trusting Flagship One Inc! Looking forward to serve you again. Take care!
Bought 4 form you guys so far all the ones I got from you guys worked great
Glad to know about your positive experience with us John. Thank yo so much for trusting Flagship One Inc!
It was easy to order hopefully this makes the torrent run again
We love to keep our website simple for easy ordering and we are happy you loved it! Thank you Gary for trusting Flagship One Inc.
Been waiting for my ECU since ordered on 1/11/24! Told it was shipped be there in two days, then out of stock, back in stock in two days, then shipped be there in two days, now it's will have it ready to ship in 1-2 days. So basically I'll get it in another week, in four weeks total? BS artists and liars.
Kienzle helped me today and it was a very great experience. She knows exactly what needs to done and how to proceed. I am still in the process of ordering an ECM so there is still a lot of work to be done, but Kienzle has answered all my questions and has done a great job. Looking forward to the rest of the process. Crossing my fingers everything goes ok.
Thank you so much for the 5 star ratings and we are so happy to know that you were satisfied with our services! Looking forward to serve you again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust and support drive us to continually improve Aaron– thank you for the 5 stars!