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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Was kept informed of the process all along the way from order to receipt of new ECM. Pleasure to do business with.
We had a mechanic work on our jeep and he found that the computer was not performing like it should. They said they would order it and let me know when it came in. After a month of waiting I called them and they sent me the link to your company. They never ordered it. So I ordered it and it was a very quick delivery. I took my car to a different mechanic and they installed it and the jeep runs great now. Thank you for your quick delivery so I could have my jeep back!
Hello Marianne, we're sorry to hear about the initial delay but glad we could help you get your Jeep back on the road swiftly. Thank you for choosing Flagship One and for sharing your experience.
Good product. Love this company. Would highly recommend it to anyone.
Hi Jennifer, we're delighted to hear that you love our company and product! Thank you for recommending us.
Come quickly very happy with the order. Programmed and delivery was good
Hi Chris, we're pleased to hear that you're happy with the programming and delivery of your order! Thank you for choosing Flagship One.
You keep contacting me every month to rate 5 stars on google, and asking how the product is. You are emailing me about if i received my product. If I had any issues i'd let you know. Stop it and kindly $#*! off.
Hello, we are so sorry about that. We collect feedback from our customers like you as it helps us to know what we did best and what we can improve. We will inform our team about your request so you won't get any requests anymore. Thank you for your understanding.
They were precise and accurate my part arrived on time like they said it would.
Hello Leslie, we're glad to hear that your part arrived on time and fit perfectly! Thank you for choosing us.
Would be nice to try to cancel some internal programs like delete the o2 sensors
Hi Gary, thank you for your feedback. We'll take your suggestion into consideration for future improvements. If you have any other questions or concerns, please feel free to reach out.
The lady that helped me was very professional. She helped me every step of the way.
She made this experience easy and answered all my questions.
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Excellent, not much more to say. Plug and play. Problem solved.
Your time in leaving us a positive review is greatly appreciated – thank you Richard!
When I ordered my part I got it very fast. It was very easy to place the order.
Hi there Debra! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Proper product fit. Additional programming for
Rel-learn throttle plate position and cam shaft position. All can be done with the proper programming tool.
Hi Rocco, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
The company was good to order with and the staff were excellent on help and following up with everything they even called after I received my order to know if I had issues or needed help
We want to express our gratitude for your recent purchase Derek! If there's anything you need help with, just let us know.
First, I was amazed that they even had the part for our 08 jeep, they kept me informed on every step on its way to me. I even gave two mechanics the info who were struggling to find the computers for their clients. I highly recommend this company.
Thank you for your trust and for recognizing our efforts with a 5-star rating Donna!
My experience was excellent sent the faulty ECM and about 2 weeks later received the faulty ECM and a working ECM. I Installed the ECM and it has worked perfectly.
Hi Jeff, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Me ha funcionado
Y se ha adaptado al auto
Me gustaría tener más detalles en otra compra que nesecito
Hi Rafael, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Replaced it and it scared me at first, but the second turn of the key started immediately! Thank y'all so much! Truck has been working fine since!
Hello Ethan, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
PCM worked as intended, it was delivered on time, no issues
Hi Michael, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Super fast, now u guys going to make do A long statement ridiculous
Hello, thank you so much for trusting Flagship One Inc. Let us know if you have any questions. Take care.
The phone techs were direct and friendly. Almost felt like we were face to face.
Hi Troy, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jean, we're glad to hear that you were kept informed throughout the process. Thank you for choosing Flagship One.