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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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1996 Toyota Camry 2.2 Liter had a crank no start and stalling issues with a P1300 - Ignitor Circuit Malfunction 1 code. The remanufactured ECM I purchased from Flagship One fixed the problem immediately.
The unit functions well, e erything seems to operate well. Follow the instructions to s and all isgood.
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!
Took Almost 2 months to receive it y'all didn't stand up to what the page said
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
I contact your staff and give them information about the ECU problem and waiting for
Reply on warranty claim.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I was contacted to by flagship to make sure the product word be perfect for my vehicle, when I received it I had no issues. I would do business again and recommend to others.
Thank you for taking the time to share your satisfaction with our services Jerrod.
Everything went just as described. I received the item right on schedule and was in perfect condition
Hello Brent, we're glad to hear that you appreciated our updates and that you're satisfied with our service. Thank you for choosing Flagship One and for your positive feedback.
Great got it no problems the only thing I had to do was reprogrammed the key remotes
Hi Armando, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
The package arrived fine to our shop but the contents were a little shocking, the case of the idm looked like it had been spray painted black with dirt and grime still on it. The screw pockets were brittle and crumbling like this came off a truck from up north that the frame was rotting away. One of the screw pockets still had a broken off bolt in that was just left there corroded to the case and one side of the case had a big crack and pieces missing leaving the inside exposed to the elements for who knows how long. The quality control of this company is shocking if that's what passes.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Excellent fast shipping excellent service excellent
We're grateful for your time in sharing your positive experience with our company Ronnie!
The part did work.but unfortunately thats wasnt the problem
Hi Melissa, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on [email protected] so we can resolve this matter. Thank you for your cooperation.
You kept me informed and sent the order in good condition. Sorry I can't tell people how well the part worked out for me. Because turned out I didn't need it so I put it up. But thanks. My overall experience was good
We're grateful for your time in sharing your positive experience with our company Brenda!
The tipm I ordered looked like it had just came out of a junkyard it was dirty and had green corrosion on the terminals I didn't install it I will not do business with you again
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
I bought 2 different reman ECMs from eBay both of which would cause the car to shut down while driving at just about any speed. So far the one I bought from flagship is working phenomenally, hasn't shut down once or thrown any codes. I was almost at the point of junking the car because the electrical issues are a huge headache. I will leave an update if it fails, but I'm confident it will be fine.
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Thomas!
Easy to find the correct part and order it. I will order from Flagship One again.
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Dealer prices are through the roof. FlagShip One, parts are cheaper even if you require assistance to finish programming to your vehicle.
Thank you for taking the time to share your satisfaction with our services Franz!
THIS IS THE SECOND PCM I HAVE BOUGHT THAT HAD THE WRONG VIN PROGRAMMED IN IT.
SO NOW I HAVE $2000.00 IN PCMs THAT ARNT USABLE. IM THE SERVICE OF A USED CAR,DEALERSHIP, I WAS HOPEFUL FLAGSHIPONE WOULD BE A GOOD OUTLET FOR PCMs. SEEMS I WAS WRONG.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
My shipping was extremely late poor packaging and wrong item also when I tried to return it they didn't help me at all
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
We sent out unit and did not need repair. It was in good working order. Flagship tested it and sent it back, fast turn around. Very pleased. We had no other choice. Our truck is back on the road.
Your time in leaving us a positive review is greatly appreciated – thank you!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eusibio, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!