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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered a ford ecm had trouble getting it to work, spoke with customer service Ben G was very helpful and sent a parameter reset, haven't tried it yet but I appreciate their customer service and I am confident Flag ship one will make it right.
Awesome people. Fixed truck with no issues. PCM was programmed and ready to go! Installed and ready to enjoy alot more years with old truck!
With my truck being over 20 years old I did not mind replacing the ECM but it did not fix my problem. Not your fault by again I did not mind changing it out.
Brad Wilkins
Received the ECU in a timely manner. The part was installed and the issue was fixed. Super service. Thank you
The PCM I received from these guys did fix the problem I was having, BUT, the FLAGSHIP ONE PCM also gave me a new problem! It had a bad driver for one of the circuits which set a new code I hadn't had before. No big deal, I got a bad one, surely they'll make it right. I filled out their janky RMA. Waited a few days and heard nothing. Sent an email requesting an update. No response, so I called and was told we had to wait for the programmers to review the RMA. Same day, I get an email, wanting documentation from the mechanic that diagnosed the fault. Here we go, the run-around! I sent the paperwork, so we'll see! If they make it right, I'll update this review. How about this guys-if I tell you your unit is defective, ask me to send it back so you can see for yourself! Either way I'm out $100 bucks and without a car waiting on a company that appears to be looking for a away to NOT stand behind their product! Buyer beware!
Update-They did replace the defective PCM for one that appears to be working correctly.
I sent an email with a question and it was answered quickly and completely answered my concerns.
It took a little bit more time than expected to arrive but when I got it it fixed my issues right aways.
Called and was given unrealistic time frame on delivery - overall was about 3 1/4 weeks form order to delivery. All we wanted was a realistic expectation to explain to our customer.
I have heard of issues using this service online but the product works fine. Will update if I have issues soon.
I spoke with Rozette M. It was very good customer service. She kept checking in with me. Looking forward to doing future business because of the great customer service.
I have been using Flagship 1 for a while now and I won't use anyone else. Others say that they are plug and play, but Flagship is the real deal.
I have always been please with the service and products of Flagship One. They have always given me a stellar product, on time and with no issues. Obviously, I will be back.
Delivered on time and in perfect condition. Just fine!
Although I am very pleased with the item, the process to delivery time was a bit too long
Driver was polite, courteous and efficient. Everything went as planned. Arrived in good condition.
Ordered the computer, got a lot of email communicating of the process. I received it and installed computer on my jeep. The jeep now starts and runs as should.
Good quality product.well packaged,would order another if I ever needed one
Obtuve buena atención y servicio al pedir información sobre un mi ecu
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members