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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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You didn't include instructions for my key type in the info for programming the key and computer.
Doesn't work like the advertising says it was going to
Ecm arrived as described and worked as it should, no surprises.
The one thing that sums up my experience with this company is the word "integrity." They know what it means and they have it.
...
The computer I received was not programmed, had to pay someone to come and program the unit. Very unsatisfied.
What a pleasure to work with them. Friendly, accurate, and honest.
Work perfect good communication with customer service very professional fast shipping
I am still waiting for the mailing label to send the old one back to you. Thanks again for all your help.
Excellent Experience
Everything from placing order to receiving.
I got my product and it was easy to install and worked as it should. Thanks
Customer reps always followed up as promised. From order to programming to shipment received was a quick turnaround. Thanks!
Bought a ECM for 2002 Infiniti QX4 for $364 and it didn't work (start) took it out put the old one back car start but the problem still there,called Flagship One and i was told to fill out a form (RMA) which i have to take back to the shop for them to fill out,send the form back to them and was told they will send a shipping label to send the unit back with my old unit for cloning.After they received both units,i called back to check and was told they still working on it and i will be updated once done, but was surprised when told that there unit was damage as a result my warranty is void just like that and both units was shipped back to me. Flagship One is highway robbery and ripping people off.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Received, could have been packaged a little better. Installed. Vehicle would fire up and run; then super rough ideal and shut down.
Throwing the crankshaft position sensor code, CPS was replaced back in January and I've replaced it again last week just to make sure, along with cam shaft sensor. Not sure where to turn now.
Everything went well. Truck still doesn't run and is asking for a code and did not know I had to reprogram the keys to new ecm until after I took it to a mechanic
After Covid it seemed like there was a small communication issue when ordering and following up. It is obvious that they have gotten operations back on track and their past customer service was excellent. My order was placed and promptly received without any issue. Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to [email protected] and we will prioritize this matter for you.