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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Awesome people to deal with!
Also fixed all my codes it was setting.
Thank you for sharing your experience, David. We're glad to hear you appreciated the service and quick delivery, and we look forward to continuing to meet your needs in the future.
Communication was exceptional with status notifications every step in the process from order to delivery.
Thank you so much, Robert, for highlighting the communication throughout your order process. We’re grateful for your feedback and committed to continuing a smooth and satisfying experience every step of the way. Your appreciation means a lot to us!
Order a ecm and it never came to my address. I text and complained and they said it was delivered. I looked everywhere around the property and couldn't find it. My neighbor that is two houses away was working on his shrubs and he found my package back in behind the shrubs and he was nice enough to bring it to me.so I recommend that if you buy anything from them make shur that it is done by FedEx. Because they don't care if you get it because all they care about is getting the money and recharging you for there mistakes.
I had a great ordering experience with flagship this was my first time ordering from them and they. Made it a great experience as well as made a lifetime costumer. I will without a doubt be using them again.
Thank you so much for your kind words, Crystal! We're thrilled to hear that your first experience was great and truly appreciate your trust—looking forward to serving you again for years to come.
Was very easy to order from and very knowable about the products fast shipping very pleased with the product
Danny, thank you for taking the time to share your experience and giving us such positive feedback after a few months of use. We're glad the ordering process was simple and that you're pleased with both the product and the shipping. We look forward to serving you again in the future!
Although my ECM was on back order for a few weeks, it was worth the wait. I installed the ECM in about ten minutes and started my Cadillac CTS right up. Didn't have to reprogram the key or anything like that. The car is running like brand new. Thanks Flagship! I would recommend your service to anyone.
Ordered a PCM fora 2010 Dodge Journey 2.4L with transmission shift problem, code P0755 which we diagnosed to problem with PCM. When we received PCM it would only shift 1,2,3 but not overdrive. We had to send PCM back to have it reprogrammed which took 3 weeks. PCM worked for about 1 month and then again stopped shifting in to overdrive again. We sent PCM again back to Flagship for repairs and they sent it back 3 weeks later and we installed it an now transmission does not work at all. Call Flagship and they said nothing is wrong with PCM. After further diagnostic we decided to try a different re-builder and installed their PCM and everything works normal again. When we tried to tell Flagship the problem and asked for a different PCM we were told that it would cost us any further warranty. It appears they are not interested in taking care of their customers even when their customer is completely qualified to properly diagnose the problem. They have not even offered to refund the cost of their defective part. I have been a California Star rated Smog Tech since 1984 and have been in my own business 38 years. I will not recommend this company for anything. Argonaut Automotive
O k i'm not the smartest person in the world but when you order a $1000.00 computer (ECM) and now I have the 3rd ECM from Y'all and it want even communicate with the car and I've asked several times for a sinor manager to call me regarding these issues no is willing to take the time to follow-up, the only follow-up I get is an email to fill out a RMA form.
Purchased a ECM for a older vehicle and had it arrive in a 7 days. Looked brand new, no issues to report.
Dustin, thank you for sharing your experience and noting the timely delivery and condition of the ECM. We’re glad things went smoothly and look forward to continuing to support your vehicle needs with prompt, quality service anytime you need.
Purchasing is easy. Hopefully the ECM is a as plug and play as the say.
Everything is as described on Flagship one. This is my go to store for modules.
Thank you, Frank, for sharing your thoughts and positive experience with the modules. We're glad We've become your go-to option, and please feel free to reach out anytime for support or advice on future purchases. Looking forward to helping keep everything running smoothly.
Me fue de maravilla se los recomiendo 100% seguro y barato 👍
Bought for my father's PT Cruiser. After he sunk a lot of money into it, and still had issues, a new computer seemed to be the only possible fix. Was a bargain compared to everything else he had tried. A few hundred bucks, and a couple weeks later, new ECU showed up ready to plug and play. It's been months now since the install, with no issues whatsoever! Even if there was, their lifetime warranty keeps me at ease. Definitely worth every cent to turn a problem child into a reliable daily driver. Have and will recommend to anyone who might need this as a fix. Thanks Flagship One!
Thanks so much for taking the time to share your experience, Brian. We’re really glad to hear the ECU brought new life to your dad’s PT Cruiser and gives you peace of mind with the warranty. It means a lot that you follow up with clear feedback and recommendation—it’s exactly why we do what we do.
My new computer is doing the same thing as the old one. There is know difference at all.
My suberban will not idle fast enough to keep the engan running.
Witch means i payed $765.00 for nothing.
Your mail service sucks, i payed almost as much for that as my computer costed me.
They were very meticulous and thorough in describing the process for ordering and the process for QAQC on the product I was receiving. I actually ordered two different components and did not need one of the components. They were very methodical and helpful in making sure I got the portion of money back I was entitled.
Overall, I could not have asked for more. The pricing was exceptionally good and the follow through was very good as well.
2nd purchase from them. Kept in contact throughout the whole process even checked in after I received the pcm to make sure everything worked out right
Thank you, Brandon, for your continued trust and kind words. We're glad to hear the communication and support met your expectations, and we look forward to assisting you again in the future. Let us know anytime if there's more we can do to help!
SOLD BAD PCM THEN WOULDN'T STAND BEHIND IT. MESSED CUSTOMER AROUND FOR MONTH AND A HALF. FINALLY SENT THEM TO DEALER FOR PCM REPLACEMENT FIXED CAR LOST CUSTOMER. AND SO DID YOU
So far no real issues, other than it's plug and play and simple after preprogrammed.
Thanks
Thank you, Ryley, for sharing your impression and highlighting the ease of installation. We appreciate your feedback and are here to assist if any questions arise as you continue using the unit. Your input truly helps us keep improving!
We ordered an ECM from this company, shipping was fast. Problem was, the ECM didnt work properly. We paid $225 dollars to make sure the ECM was properly programmed at the dealer. Still didn't work. Shipped back to Flagship for them to tell us there was nothing wrong with it. We ordered another one from someone else and the vehicle started first turn. So, there troubleshooting process is garbage, there Technicians apparently have no clue what they are doing, If I could rate them a 0. I would. DO NOT USE THIS COMPANY
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Dwayne, for your kind words and for trusting us to resolve your issues. We’re grateful for customers like you and remain committed to providing dependable service whenever you need us.