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From the business
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Reviews Summary
The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.
This summary is generated by AI, based on text from customer reviews
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Service fees are expensive and not mentioned until the end.
You never explained there was a handling fee on the flowers adding $15 to my bill. Also, your site said same day delivery but she didn't get the flowers until the next day, I ordered before 3PM so she should've gotten them. They also spelled her name wrong. I don't think it was that hard to copy a name off a paper. The flowers looked great, but not like how the picture because the lilies aren't in season, at least I don't think they are because they were closed.
I was unhappy that your Paypal payment processing was not working and when I called the response was"yeah we have heard that the PayPal is not working, we are not sure why" Not the level of customer service I consider satisfactory. Then there was a 14.99 shipping handling that I was not aware of until the very end of the order process.
Lovely flowers, excellent prices, and an extra fast delivery option that's not crazy expensive for us last minute people
I had to make 2 changes after the original order. One to change part of the message, and one to change the delivery address. I make one change online & one by phone. Both times the agents were friendly & helpful, and even though the address change was somewhat last minute, both changes were made accurately and cheerfully. I have worked in customer service for over 40 years so I know good service when I see it---I certainly saw it in this transaction! A special thanks to the agents that assisted me and keep up the good work!
Love the discount-without it-I wasn't going to order-let's see if it arrives promptly-on her birthday-October 25th, Saturday.
The order was supposed to come with a box of chocolates, and it did not, it came with with a small packet of Ghirardelli squares. Very cheap and disappointing.
The roses were a little wilted.
Wonderful
The flowers were sent as a birthday surprise to an aunt who does not live near us. She was
Totally satisfied with the presentation of the flowers/balloon and called that evening to express
Her appreciation and thoughtfulness.
Great
Seems good. If delivery goes well, I'm a new returning customer.
Update: Confirmed. It went really well! Thanks!
Florist used experienced problems and didn't notify you, it wasn't until I called to find out why the flowers hadn't been delivered at the expedited time did you find out the problem. Fee was immediately refunded and flowers arrived that afternoon. All is well
Service was very good. The serv/handling could be bit less. Very nice floral arrangements.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members