From You FlowersReviews 147,211

I ordered a balloon bouquet for a friend with expidited delivery so that she would have them before we met for lunch. I received a delivery notice at 9AM and when I met my friend for lunch I asked about the balloons; which she had not received. Called customer serivce after our lunch and wait for 12 minutes before receiving assistance. I was told that the florist had entered the wrong code which had triggered the delivery notice (they should've keyed in an out for delivery code). I request a refund of my epidited delivery fee which the rep agreed to do. I was asked if I would recommend them or use them again and I said no. The rep offered a partial refund which I refused. I told her to keep the money and that I simply planned not to use them again. I was placed on hold while they process my expidited fee refund, and when the rep reconnected I was told that my order had been refunded in full. That's not what I wanted, and nothing that I asked for. I will give them another chance, if only to make up for the full refund, which was unnecessary. I'm just not certain if I can trust them to deliver in an expidited manner. My friend did receive her balloons at 1:30PM, and she says that ske liked them.