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From You Flowers

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise elegance or impact.

We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.


fromyouflowers.com
Founded in 2002
Old Saybrook, CT, United States
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From You Flowers Reviews Summary

The company has garnered significant negative feedback regarding its customer service and product delivery. Common complaints include late deliveries, poor-quality flowers, and unresponsive support, leading to customer frustration and disappointment. Many customers have reported receiving arrangements that did not match their orders, contributing to feelings of being misled. Conversely, a small number of reviews highlight satisfaction with the quality and variety of flowers when orders are fulfilled correctly. Overall, the prevailing sentiment suggests a lack of reliability and accountability, indicating a critical need for improvements in service and product consistency.

This summary is generated by AI, based on text from customer reviews

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1,334,817 reviews

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lauren J.
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I made three orders on 1 day
May 3, 2015

I made three orders on 1 day.
The first were received on time and very quickly. The recipient said they were beautiful
I believe the 2nd was received on time as well.
The 3rd order was received 2 days late. I was warned about them being a day late but the 2nd day I received a delivered receipt and the flowers had not been delivered
You ask for only email requests with issues but the email response was awful. No matter how many times I wrote that the order was not delivered, I would get an email saying it was and some generic thank you for your order. I wrote at least 10 times that it was not ordered and the emails from reps would say it had been. In frustration, I called and the agent was helpful. Called the florist and found out they had not delivered. But would be that day. They were delivered and I was told they were beautiful (The florist changed the order as they did not have the flowers requested). I was a little annoyed they were 2 days late as they were get well flowers and I was unimpressed with the email responses about my order. The professionalism of the phone rep is what gave you a good rating. As was the fact that 2 of 3 orders were received promptly.

Date of experience: May 2, 2015
Leon L.
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Yours is the only way I can safely send flowers around the USA! Nothing but good reports from those receiving flowers.

Date of experience: May 2, 2015
Crystal N.
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I appreciate the discounts because floral arrangements tend to be expensive. Delivery is amazing! Customer Service gets back to you so fast it's a little unbelievable as I know they're busy. I appreciate that, shows they really care about the customer.

Date of experience: May 2, 2015
Cecelia N.
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ALL GOOD THX
May 3, 2015

ALL GOOD THX

Date of experience: May 2, 2015
sharon C.
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Always wonderful, very beautiful Flowers.late delivery they came at 8:30 at night that's my only complaint.

Date of experience: May 2, 2015
omni v.
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Flowers were late, arrangements were not premium

Date of experience: May 2, 2015
Linda G.
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The whole shopping experience was easy but one thing I would suggest is when a customer puts something in the cart that it stays there until the order is placed. I got my order ready and in the cart last night so I could just place it this morning. However when I went to the cart this morning my cart was empty so I had to set up the order again. It's not a huge deal but it would be convenient.

Date of experience: May 2, 2015
Lucas N.
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Compared to the competitors this appears to be an improved procedure

Date of experience: May 2, 2015
julie U.
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I have used this service for awhile
May 3, 2015

I have used this service for awhile. Everyone who receives flowers, gifts or baskets from me, always express how gorgeous and plentiful the gifts are! I had a probkem with the wrong basket being delivered, but, after dealing with 3 representatives, and a few hours later, a replacement basket of what I had really ordered was delivered, and the problem was corrected! I am still a happy customer, because the correction was made in a timely manner! And, as usual, the Gift Basket was exceptional!

Date of experience: May 2, 2015
Tricia S.
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Flowers were sent as a gift, but saw a picture of what was delivered, I feel very over priced! Not what was pictured on the web site

Date of experience: May 2, 2015
Marcia M.
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So far it was an easy shopping experience
May 3, 2015

So far it was an easy shopping experience. I hope that the order is "Fresh and Appealing" since we will not be able to see it personally. This is for my cousin who has brain cancer, and a surprise, so please make sure it is in "Excellent" condition and appearance. Thank You.

Date of experience: May 2, 2015
Jenn B.
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Shopping was easy my family has purchased thru you before

Date of experience: May 2, 2015
dianna J.
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Got a little confused so many times to put info in

Date of experience: May 2, 2015
Sue B.
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Cheapest around and my mother said they were beautiful! Will use this site again.

Date of experience: May 2, 2015
LINDA V.
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Delivery as promised
May 3, 2015

Delivery as promised

Date of experience: May 2, 2015
Mike E.
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I had these flowers shipped out of state and delivery seems to have been prompt and courtious

Date of experience: May 2, 2015
Stephanie H.
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Experience was great
May 2, 2015

Experience was great. The plant that was delivered was very nice and the person who received it was very pleased. Thanks for a great job! I'll be using fromyouflowers again!

Date of experience: May 2, 2015
Gail K.
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Quick and careful service
May 2, 2015

Quick and careful service.

Date of experience: May 2, 2015
Omar s.
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It's a very good service for family members that are away from home

Date of experience: May 2, 2015
Dr W.
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I truly appreciated the phone call that the flowers were delivered since it was a gated community.

Date of experience: May 2, 2015