From You FlowersReviews 147,200

Unreliable and Worst Flower Company - Don't trust these Fraudsters
If I could give this company negative stars, I would. This is probably one of the worst flowers companies I have ever dealt with. I placed an order and paid for a 4 hour delivery window, to ensure that flowers would arrive at the Funeral Home that is taking care of my Aunt's home going. T his was done on 5/29/20.

I later get an email saying that the flowers were not able to be delivered, because I did not indicate the service time. Well, the time of my Aunt's funeral should have been irrelevant as the 4 hour window should have governed. Immediately, this sounded like an excuse. If it was simply a matter of knowing the service time, they could have contacted the Funeral Home using the provided telephone number and simply asked.

I was then promised it would be delivered on 5/30/20 before 9:00 a.m. Per their agent "Kim" (the name given but was possibly fake) that she spoke with the florist and that it would definitely be delivered.

Fast forward hours later and I get another email saying it can not be delivered and asking about changing the order to be delivered at a later time via UPS in a box.

I contacted them back, and needless to say both the rep and the "supervisor" apologized for the inconvenience. A generic thing that they are trained to do. They then said they could see where it was scheduled, mind you, the email said it was cancelled. When I pressed, after hearing obvious lies, she began to tell me that they could not deliver it because of the pandemic.

When I rebutted that we knew about the pandemic when I placed the order at around noon; as well as, when I spoke to "Kim" at around 6 p.m., she then said, they didn't have the Sprayer.

These people will give you any and every excuse. They don't care how this impacts you emotionally. I am not sick and distraught, as my Aunt will only have one home going and I can't even send flowers in my absence.

This is my first review on the company, but I have vowed to spread the word to every media outlet, every review site, the BBB and the Attorney General. I am even contemplating a law suit, as companies like this never learn until someone takes it to the extreme. I want this customer to suffer like they are making me suffer by their horrible and dishonest business tactics.

The goods were provided perfectly and without delay. It was an extremely comprehensive process, and I felt very informed about the status of my purchase. I will be using this service in the future for more cute surprise gifts. One thing that I would love if the site added would be more package deals. Like I got the chocolates and teddy bear with my flowers. So more options like that or maybe the ability to coordinate it with something like an amazon purchase. That way I could send some personalized gifts with the flowers and not worry about trying to manage the uncertain delivery windows of other companies. Not something that takes away from what the service is, just an idea on a way to enhance it even more.