Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FreshTone?
grey stargrey stargrey stargrey stargrey star

FreshTone Reviews Summary

FreshTone has a rating of 2.8 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. FreshTone ranks 43rd among Contact Lenses sites.

service
2
value
1
shipping
2
returns
2
quality
1
Australia
1 review
0 helpful votes
Follow Alicia M.
Unfollow Alicia M.
Share Review
Report Review

I purchased the light blue contacts and they didnt hurt at all, plus they actually looked natural which is all i cared about lol, the contacts came quick and fast, overall very happy!

Date of experience: June 16, 2022
Australia
1 review
2 helpful votes
Follow Emma K.
Unfollow Emma K.
Share Review
Report Review

Where's my order!
March 24, 2022

Placed an order last July. Still awaiting its arrival. Tried to contact. Number is disconnected and email bounces back. THIS COMPANY IS A SCAM! BUYER BEWARE!

Date of experience: March 23, 2022
Ohio
1 review
0 helpful votes
Follow Do T.
Unfollow Do T.
Share Review
Report Review

Still waiting for my express order
January 22, 2022

I've been waiting for my order for over a month now. I keep trying to track my order and it's showing it's on the way. However no movement to indicate that it is indeed on the way to me. I've emailed them and have gotten no response. I just want my money back. I will never order from this company again.

Date of experience: January 22, 2022
Australia
1 review
1 helpful vote
Follow Renae C.
Unfollow Renae C.
Share Review
Report Review

Worst experience, please be wary.
January 20, 2021

Asking everyone to be wary of this company as I had a really bad experience with them. I made an order on the first of January with express shipping, by the 20th of January I still hadn't received my order. They are almost EXTREMELY difficult to contact, you can never reach them on their mobile or by their website, they also rarely respond to emails. I had to get Afterpay involved so I could get a full refund. Their customer service is rude and unhelpful. Honestly I don't think I've ever dealt with a company this bad before. Just disgusting. I'm going to be giving consumer affairs a heads up about this company. What a disgrace.

Date of experience: January 19, 2021
Australia
1 review
1 helpful vote
Follow Kylie R.
Unfollow Kylie R.
Share Review
Report Review

Never again
December 7, 2020

Order food week, lenses turned up busted and could not be used as water solution had drained out. I sent texts and email and got no reply

Date of experience: December 7, 2020
Australia
1 review
0 helpful votes
Follow BG B.
Unfollow BG B.
Share Review
Report Review

BEWARE SCAM
November 3, 2020

If you like wasting money then, go right ahead.
Freshtone Lenses is a scam and a dishonest business spent $100+ and have not received the items. Have requested a refund. Would not recommend to anyone who wants to purchase contact lenses.

Date of experience: November 2, 2020
Australia
1 review
0 helpful votes
Follow Rachel T.
Unfollow Rachel T.
Share Review
Report Review

Horrible Service!
November 13, 2019

I ordered a pair of lenses on a Wednesday and paid express shipping for the item. The item was not sent, no tracking number provided... I emailed four days later requesting an update and received no response. Emailed the next day and again no answer... finally emailed after two weeks with no update and requested a refund. They then posted my items the next day after I had already said I want to be refunded and don't bother posting them to which... I didn't receive a reply. Absolute disgusting service.

Date of experience: November 13, 2019
Australia
1 review
0 helpful votes
Follow ruth s.
Unfollow ruth s.
Share Review
Report Review

Love these guys, ordered with their express service and received it the next day! Their free shipping can be a little slow however so i recommend their other shipping options if you need it fast.

Date of experience: October 30, 2019
Australia
25 reviews
71 helpful votes
Follow Alexandra P.
Unfollow Alexandra P.
Share Review
Report Review

FreshTone contact lenses. Not only is the business owner rude and dismissive of customers, he's also forced me to report him to the Department of Fair Trading. So sad to be treated like this and fight for your money back after months of waiting, calling and texting. Unaustralian and unacceptable.

Date of experience: October 27, 2015