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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Mel solved my problem quickly and professionally. Fixed error of first person I texted with.
I am a returning customer and had a question. Your Rep IVY went above and beyond to provide me information I requested. I certainly hope she is recognized for her efforts. Your have a good employee, don't lose her.
Kathleen Mathena
Kathleen, we certainly have every intention of having Ivy continue to be a rock star when it comes to the customer service she provides to our customers! Thank you so much for recognizing her efforts with you today! It is so nice to hear from all of our customers about their experience -- especially when it's such a positive reflection on our representatives!
Chat was fast, efficient and good service. Got charged and canceled my account right after I was charged but before charge went through and they rectified it immediately. Didn't have to spend 20 mins in chat.
Sean, we try to not only be friendly and professional in our customer service interactions -- we like to be speedy! We know that our customers live busy lives and certainly don't want to spend significant time on an issue that can be taken care of quickly! Thank you for sharing today!
Others at Freshly on Wednesday, June 30th, said the error in my Freshly delivery schedule could not be properly corrected. Not willing to give up I called Freshly again Thursday, July 1st, and spoke with "Quinn". She did not have to wave a Magic Wand to correct the error, but simply used her intelligence, competency, and dedication to problem resolution to put the appropriate correction in motion. Give her a raise, or at least make sure you keep her on board.
Wesley, I love Quinn and I'm so happy she assisted you when you felt others hadn't. Quinn is a go-getter, and it sounds like she researched your inquiry and was able to find a workable resolution. Rest assured, I will share your kind words with Quinn! Thank you for sharing your review with us today!
They were very polite and helpful with my subscription problems.
Yay, Connie! I'm glad we were at the ready to assist you today! Thank you for sharing your positive vibes!
I had a minor issue with my delivery and the chat response time was super quick and was able to get my issue resolved. I love their food too much to give up on a minor problem. Ivy is terrific and understanding she deserves a pay increase every 3 months.
Dan, with your kind words I'm sure that Ivy wishes you controlled her pay raises! Thank you for sharing your happiness with the customer service interaction you had today with Ivy! I also want to thank you for your fun review -- it made me smile for sure!
Dan, you revved my customer service engine by your recognition of Quinn. I'm very happy to hear your experience was both friendly and helpful -- thank you for sharing with us today!
August was able to help me out quickly and efficiently with no hesitation. True professional! Thank you for your help!
Ramses, thank you so much for the stellar review of August! While you appreciate the assistance you received from August, I want to thank you for being a Freshly family member!
August was able to resolve my issue promptly and to my satisfaction. They asked questions to make sure they understood my issue and helped me right away.
Jennifer, I'm so happy you were pleased with the customer service you received today from August! On this last day of June, you made my day even better than it already was! I wish you a nice upcoming holiday!
It was amazing anything i need they did abd they helped me cancel subscriptions and get refunded and keep the meals i wanted
We're here to serve, Jermaine! I can tell you we place as much pride in our customer service as we do our meals! Thank you for sharing your thoughts!
I was billed for a delivery I felt after I had paused and canceled the service. Quinn took care of the confusion expediently and fairly.
The situation was handled very much to my complete satisfaction. I enjoy the meals from Freshly. It's just that I need bigger portions for my Eating plan.
Ted, I understand we all have different palates and portion-size desires, so I appreciate your feedback on that! We want you to have meals when you want and no surprises -- so, I'm very proud that Quinn was proactive in helping you fairly and... quickly! Thank you for sharing your positive vibes today!
Quinn was very well informed, polite and helpful. Thank you
Rochelle, I think very well informed, polite and helpful certainly summed up your thoughts on the customer service interaction you had with Quinn today! Thank you, thank you!
Mel is definitely a keeper, Vlad! Thank you for your kindness in giving Mel a thumbs-up! I also want to thank you for being the best part of Freshly -- I certainly appreciate you!
Good service provided by Angela D sending me a picture of my package which my neighbor had removed for safe keeping.
Anita, what a nice neighbor you have! I'm so glad to hear there are still kind and gentle souls out there helping their fellow neighbors! Thank you for recognizing Angela, and I'll be more than happy to share your review! Thank you, again!
Jess was so helpful and answered my questions very easily. I appreciate that she even provided resources to help me.
Robin, can I tell you I love Jess? Sure I can, and I do! Not only did she assist you with your inquiry, but she also provided additional educational resources to you! Thank you for the thumbs-up on Jess!
I order freshly for my husband and so far he is happy, he says it is very tasty and the perfect amount. Good bye cooking for me. That is a win :) only thing is that it'll be great if they add some salmon, tilapia etc.
Claudia, thank you for your thumbs-up on the meals your husband is enjoying! I feel like we have the perfect portions for one person, so I'm happy that he is happy! And, rest assured, I will absolutely forward your feedback to our chefs and team on salmon, tilapia and other pescatarian delights -- we do like our friends in the sea as well! Thank you for sharing your feedback with us!
Jess helped me cancel my box this week without any problem. Great customer service from Jess. Keep it up. Thank you again Jess
Rialey, I know Jess will love your review! I can tell you we're here 24/7 to assist our Freshly family members! Thank you for sharing some Freshly love today!
I had an incorrect meal sent to me. I submitted the issue in the chat and was connected to August, who basically resolved the issue by providing a refund for the incorrect meal within minutes of my initiating the chat. Thank you!
Lisa, while I'm sad that you received an incorrect meal, it sounds like August stepped up to the plate and hit a customer service home run. It is my hope that you believed August treated you fairly! Thank you for sharing your experience with us today!
I had a billing and a subscription issue, and the person I chatted with was very friendly and knowledgeable. They helped me solve my problem with ease. The whole process from going from bot to human on a chat was very quick, and I appreciate that
KE, I'm so happy to hear this! As you know we have both the bot and lots of ways to talk to our friendly humans! I loved hearing your feedback about how your chat went smoothly and without a bunch of bumps along the way!
I had placed my first order but forgot about using a promo code. They helped me apply one after the fact and it was much appreciated.
Red, yes, we want you to take advantage of the promo code so I'm very happy we got you hooked up and taken care of! I hope you enjoy the service and your meals! Thank you for sharing your experience.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Oh no, Rory, I'm sorry to hear your first interaction wasn't to your complete satisfaction! However, I'm very happy to hear that Mel hopped right in and got you taken care of with your issue today!