On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
I am new to Freshly and I have not tried the meals yet but the Rep was extremely helpful and answered all my questions.
We couldn't agree more, Pam! We can't you for you to try out our meals, but we do hope we'd be a great fit. Thank you for the amazing review!
Mel helped me and was straight to the point and got it done.
Hello Brandon! We appreciate you for sharing your fantastic experience with Mel and for showering us with a 5-star rating.
I reactivated my subscription by accident when I was simply just trying to look at the menu for any vegetarian options. Kenny canceled my order and issued a refund right away. I wish all customer service representatives were as prompt and helpful as Kenny.
Hello Jessica, we apologized for the confusion there! Kenny has always been someone everyone can rely on, and we can't wait to share your experience with the team! More options are coming soon, so be sure to keep an eye out! Thank you for reviewing us
Really awesome service. Helpful. Efficient. Took care of me right away. And was very pleasant. Jassy's a keeper.
Hello Richard, sounds like you're in the right hands! We'll be sure to give Jassy a shout-out for doing such an incredible job helping you out!
My meals were set to ship but I'm not sure we'll be home. I needed to skip this week
DJ was wonderful. He understood my problem and promptly fixed it for me.
It seems like everything has been pretty easy for you with DJ! We're so excited to share this with our team. We can't thank you enough for this stellar rating, Darla!
Mary F had good service, good service, good service (to the tune of Mary Had A Little Lamb). Mary F had good service so please give her a raise.
Mary F had good service, good service, good service. Mary F had good service so please give her a raise.
And we just heard a great song of excellent customer service from Mary F! We'd be sure to dedicate this song to her! Thanks for sharing your awesome experience with us!
The agent was cheerful and helped me change my next delivery even though I had missed the deadline to do that myself.
Hello Molly, thanks for reviewing us! I'm glad that we're able to provide you a cheerful interaction and fast resolution! I'll make sure to let the team know.
I received my first order and one meal was missing. I was instantly dreading getting it straightened out, but thanks to Ivy I got a partial refund fast, easy, and painless. Amazing customer service
Hi Anthony! Thank you for this honest review. We're always doing our best to fulfill customer's expectations and wants. It's disappointing to hear about your experience but at the same time, I'm glad Ivy was able to resolve your concern professionally and in a timely manner. Thanks again for reviewing us! We're always here for you.
Hi April, indeed, a 5-star worthy customer service from DJ! For sure, your kind words will make his day. Thanks for reviewing us, April.
Mary F. Was able to straighten out my mistakes with no problem. Thank you!
Hello Lydia! Of course, we're here for you 24/7! I'm thrilled to hear that Mary F. Was able to help you out quickly and efficiently. Thanks for dropping by and for the 5-star rating, Freshly fam!
DJ was professional, efficient / quick and very nice. He verified my address extremely quickly. Well done!
Hello Jason, thank you so much for sharing your great customer service experience with DJ! It sounds as though you two had a great interaction, and you received the customer service you deserve! I'll be sure to share your kind words with DJ and together with the rest of the team. Thank you for sharing your stellar experience.
I was connected to DJ who helped me cancel my order for the week that I mistakenly forgot to cancel before my trip. Great Service!
Hello Chris, thank you for your wonderful review of DJ! We're all about assisting our customers, so I'm glad that DJ made sure you were taken care of with this issue. Thanks again for the 5-star rating.
Fiba was very helpful and kind. I tried the service but unfortunately my mother didn't care for it. Chatting wuth Fiba made me feel confident in the cancelation process.
Hi Betty, thank you for your kind review! I'm so happy we were able to help you get your subscription canceled. Thank you for sharing your experience with us! We hope to cook for you someday.
DJ changed some things for me quickly on my subscription and all's well
Hello Scott, thank you for your nice review! Of course, it's our pleasure to serve you. I'm very happy that DJ was ready to assist you! Thanks again for your 5-star rating.
I got an email confirming my upcoming order. Decided to confirm the items, as last week I had surprise substitution. Again this week, there was a substitution that I was not aware of… I was helped online by IVY who did a great job in skipping this weeks order and giving me a refund…
I suggested to her that somehow alerting the client that the item they ordered was going to be substituted would be very helpful… Instead of just substituting some random item. Last week the items we received were our very least favorite and we won't eat them (chicken Livorno). Growing pains…
Overall the experience was good with Ivy… I'm thankful to get the email that detailed my order so that I wouldn't have another unwanted surprise!
Hi Laura, thank you for your valuable feedback! We truly appreciate your thoughts and we'll be sharing them with our chefs. We love Ivy and we're so happy she assisted you quickly and efficiently. Thanks again for taking the time to share your thoughts. We're here for you 24/7!
I had started using Freshly a few months ago and the service was great but since I travel a lot for work it was hard to use all the meals delivered. I had paused the deliveries for a little while but I was then charged for a delivery that I was not aware of. Jess was fantastic and extremely attentive and helped me resolve the issue quickly.
Hello Fabio, we're happy to hear that you've enjoyed our overall service! Also, we're so glad Jess was a great assistance to you. Thank you for reviewing us!
Kiarha was so helpful and was able to answer my questions with ease and efficiency. Thank you Kiarha!
Overall, Freshly is an awesome service with amazing food. We will be back!
Amber, we look forward to your return! Thank you so much for your wonderful words! What more can I say other than THANK YOU for your description of our service, meals, and... lest I forget, Kiarha! Thank you, thank you!
Realized about 4 hours too late that we'd forgotten to finalize our meal order for next week. Quickly went on the chat and the individual was able to help us sort this out. While we weren't able to add more meals (we actually would have ordered 12 meals instead of 6), we were able to change our meal choices from the ones that Freshly had defaulted to. The employee was very pleasant and prompt and understood immediately what was needed. Very good experience.
Sharon, that is great to hear -- both that you wanted 12 meals and our positive assistance. This was probably explained, but you can certainly change your meal plan, we just need to do so before the deadline billing day! I'm glad you felt you were treated well! Thank you!
Jassy did a great job with what I needed and answer all my questions and took good care of my needs she did great. Customer service was awesome
Cassaundra, thank you for your 5-star review of Jassy! It sounds like your chat with Jassy went swimmingly well! Thank you for taking your time to review Jassy today!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Connie! Monet will be so happy to know how much you appreciate her assistance, and we'll surely share it with her. We love the 5-star rating!