On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
Yay, Mary for taking care of you with the promo code! Yay, Steve for being kind enough to recognize Mary today! I appreciate it!
I was not aware i duplicated a week's order. I got email and charged for another week of the same kind. Kenny was so kind to cancel the subscription.
Cora, thank you for reaching out to us today and letting us know that Kenny got you all taken care of! I'm so happy to hear that Kenny gave some customer service worthy of an A+! Thank you!
M M, I don't know about you, but when we can be efficient, quick, helpful, and, most importantly, kind -- well, I think we've done okay! Thank you for your wonderful review of DJ. I want to thank you for taking your time to reach out to us today!
Kenny made changing my order super simple! Thank you!
Suzanne, that's super nice of you to say! Kenny is an all-star and is wonderful! Thank you for recognizing Kenny, and I'll be sure to let Kenny know of your review! Thank you for being the best part of Freshly!
I was put through immediately on the chat function and my order was cancelled and a refund within minutes. My experience is exactly what customer service is all about.
Thank you very much
Trish, yes, we do our very best to provide a high level of customer service to our Freshly family members. I thank you for recognizing our efforts, and I'm glad you got in and out quickly and on to enjoy the rest of your day!
I needed to postpone/cancel my delivery and Nikki was able to assist immediately.
Dharmesh, I'm so happy to hear that Nikki to care of your canceled delivery quickly! Thank you so much for your kind review, and I know Nikki will enjoy the thumbs-up!
Fast quick and complete. The rep was very thorough in handling my issue within five minutes
Hi Tiffany! Thank you for your stellar review! I can tell you we do our best to be quick and efficient. I never want us to keep customers waiting any longer than necessary to finish the task at hand! Thank you for sharing with us today!
Ivy was very helpful and efficient in dealing with my delivery issue, she was fantastic and makes me very comfortable continuing to order from Freshly
Meg, thank you for your 5-star review today on Ivy's assistance! I'm very pleased to hear that Ivy was at the ready and able to assist you. I look forward to you allowing us to cook you more meals in the future!
She helped me cancel a last-minute order because I found out I will be away and don't want all my food to go back if left out front.
Martin, and we don't want good, healthy meals sitting outside and not being enjoyed either! I'm so thrilled that Jess got you taken care of with your last-minute issue, and I want to sincerely thank you for the recognition you provided Jess!
The food is great, the service is great, the customer service rep: Ivy was AMAZING assisting me today. The food was so convenient for my work schedule and limited time. I use great meals for lunch and dinner. I never received a meal that wasn't good and by the way, I'm not getting paid to say this. I a single "empty nester" and was wasting food and my time cooking. This was a real blessing for me.
Alvin, it's so nice to hear from you and I loved your feedback on Freshly, its meals, service, and Ivy! Rest assured I will pass along your kind words to Ivy who will certainly appreciate your review! I'm so happy we've filled a meal niche for you with fresh and healthy meals! Thank you for sharing your Freshly love today!
I had a delivery issue at my apartment complex. It happens. Thanks to Byron's effort in Customer Care I got a clear picture of what happened and he provided great customer service throughout the ordeal. I'm looking forward to next week!
Thanks Byron!
Stuart, I'd be remiss if I didn't tell you I'm sad there was a delivery issue and I want to thank you for your understanding! I truly appreciate you! I'm so happy that Byron was of great assistance to you today. I know he'll appreciate your review!
Thanks for your quick help, August! The experience was efficient and helpful.
Nancy, I can tell you that August thanks you! That you walked away from your interaction with August happy -- well, I'm happy! Thank you for sharing your experience with us!
Jassy was so helpful. She understood exactly what i needed and fixed what the previous person couldn't do. This was my second attempt at canceling subscription and she immediately understood issue at hand
Thelma, while I'm sad to hear you had some difficulty on the first contact with us, I'm very happy to hear that Jassy got you going in the right direction! Thank you for sharing your experience with us!
Very nice 5 stars she cancel my order which I wanted she help me to this, thank you.
Jsus, you're most welcome! I can tell you we're here to serve! Thank you for sharing your customer service experience with us today!
Mary F was super! Helped resolve issue. Super helpful and polite!
Billie, it seems like I hear this about Mary all the time -- but it always feels so good to keep hearing it! I'm so happy to hear that Mary did what I always expect Mary to do! Thank you for the shout-out!
Needed to change skip this week after being charged and new delivery day
Jacquelyn, thank you for your honest review! I'm glad we got that delivery skipped for you! We'll see you again soon!
August helped with cancellation for my meals this week and answered all the questions I had in a timely manor! They were very respectful as well!
Raven, I'm so happy we could be of assistance, but something you said made my heart truly warm with pride -- that August was very respectful in the customer service provided. Our goal is always to be of assistance to our Freshly family members -- and do so in a kind and professional manner. Thank you for making my day even better!
I had a mixup with my account and service rep Kenny was very quick to help straighten things up. Easy and pleasant experience, definitely recommend freshly.
Raul, I'm so happy that you would recommend Freshly to others! But, I'm thrilled that Kenny got you all taken care of today! Kudos to both of you for jobs well done!
August and Julie worked quickly and were very friendly.
Stephanie, it sounds by your review that you felt you received friendly assistance from August and Julie! Thank you for the thumbs up!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Food Delivery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
How nice of you to think of your mom, Pam! I hope she enjoys the service and her meals! Thank you for the thumbs-up on the assistance you received from Ron!