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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I needed to know when my first order will arrive. I had a chat with Kenny. The experience was great. It's good to know that Kenny is a real asset to Freshly. He is a fine ambassador.
I changed the delivery address and when Freshly made a mistake, Josh was good enough to credit my acct.
Good service. Thanks
Tina, I'm sad if there was an issue with the updating of the delivery address, but it certainly sounds as though Josh got you moving in the right direction. Thank you for taking your time today to share this success story! Thank you!
I wanted to try your food. It was good, the meals were hearty enough, and I rather enjoyed it. One of the meals had cajun seasoning, which I don't really like. But that was a personal thing. The food was very well packaged to ensure that the food arrived fresh. The problem I had with the packaging was the thought of having to discard it on a weekly basis. I live in Teaneck, NJ, where we have to pay for trash pickup. We're allowed 1 container per pickup. I will have to spread out the trash over a couple of pickups so it will take a few weeks to get rid of all that packaging. I know that you are doing the right thing for your customers, but it was too much for me.
Hi Mauri! Thank you for sharing your honest feedback. We're always looking at new packaging solutions that will better assist our customers. We'll be sure to pass this along to our Delivery team for future consideration. We appreciate you trying us out!
He went out of the way for something that was totally was my fault but went the extra mile to really to really help me out. Like Neo dodging bullets. I will be staying with freshly for a while. Like a monkey and his banana tree. Great customer service like dwight vs buttlicker in the office show. (Youtube it).
I would recommend this service to everyone I know like Jehovah Witness knocking on your door on sunday morning.
Have a great day there to all the staff and thanks for what you do.
Peace and love
Wow! Thank you for this colorful review, Eric. I appreciate you taking the time to share your experience. We appreciate you!
I need to cancel next weeks delivery beyond the cut-off date and Kenny helped me with it.
Yay, Kenny for being of great assistance to Shouvik! Yay, Shouvik for reaching out to share some Freshly love toward Kenny! Sincerely Shouvik, thank you!
I see that Kenny was up to the task to you assist you today, Vicki! Thank you for the thumbs-up on Kenny's assistance, and I appreciate you!
I clicked on the promo code from my email and it didn't get applied. Mary F helped me and gave the me refund I deserved. Mary also applied the discount for me. Thanks
Ciara, oh no, I'm sad there was an issue with applying the promo code correctly, but am very proud that Mary got you taken care of with this. Thank you for recognizing Mary's efforts today!
Adam, I can only tell you that one of our goals is to provide an expedited customer service experience! It sounds as though we did this today for you! Thank you for sharing some Freshly love with us today.
Customer service person Kenny was helpful in answering my concerns.
Hi, Steffen! Thank you for your kind review of Kenny. Always remember we're here for you -- and, 24/7 to boot! Thank you for sharing your Freshly experience!
Josh did a phenomenal job handling my billing issue. He was fast and kind and provided the best care I could hope for. Thanks!
Another job well done from Josh! Thank you for reviewing us, Karina!
I needed to skip my order on a short notice and Josh was able to help me out.
Yay, another great story of a customer being assisted by Josh! I will let our team know that Josh shined in our assistance in changing your meals for you! Thanks for the shout-out, Linh!
Josh came to the rescue! I found out I would not be back home in time to receive my order and Josh expertly assisted and put me at ease! Thank you so much and I look forward to my next order with Freshly!
Hi Max! It sounds like Josh hit a homerun with you! I'm so glad to hear he was super helpful and took good care of you! I'll pass along your kind words to Josh, and thank you for reaching out to us!
Respect knowledgeable caring great rep Kenny very helpful
Looks like Kenny ticked all the boxes! Thank you for the stellar rating, William!
Kiarha was very friendly and solved my issue quickly and easily! A+ customer service :)
Yay, we're so proud that Kiarha was able to provide a top-notch customer service experience! Thank you for your 5-star review, Amber!
I needed one item substituted for another. She immediately understood and submitted the new order to me for my approval
Hi Gail. I want to thank you for your honest review and I'd love to see if I can be of further assistance. It does sound as though you've had some issue with your order but somehow got handled already by Mary F. I truly appreciate your kind words for Mary F -- I agree, Mary F is a gem who always goes the extra mile to assist our Freshly family members! Rest assured, I will pass along your recognition of the customer service you received to Mary F! I am also going to reach out to you via private message to see if there will be anything else I can do to assist -- I'd love to learn more and hear them from you. Thank you!
Wow, I'm so glad Mary F was excellent in addressing all of your concerns! Thank you for the fantastic review, Wanda!
I failed to change my order in time and Josh graciously helped me get it updated so I can try some new options.
Kathy, what a wonderful thing to say. We're very proud of Josh that he satisfactorily addressed the issue and everything flowed smoothly. Thank you for your 5-star rating!
Freshly was a great service during the pandemic when I couldn't cook for a few months, but I got back on my feet and started cooking again so I canceled my subscription. I was therefore surprised when I got an e-mail saying that I had a delivery of Freshly arriving! Diana helped me online to resolve the issue and cancelled the upcoming delivery as well as future deliveries. She was quick to solve my problem and friendly. I have been very happy with Freshly's service.
Thanks for dropping your excellent review, Julie! I'm ecstatic to hear that Diana did a great job in quickly resolving the issue in a friendly manner. I can't wait to share your amazing review with her. Thanks again for the 5-star rating!
She was nice and resolved my issue right away.
Very kind and professional!
Wow! It's awesome to hear about the kind and professional interaction you had with Diana S. I look forward to letting her know about the 5-star customer service experience she provided!
Mary F. Was great to work with, resolved my issue quickly. Thank you!
We're thrilled to hear that Mary F was of great assistance! Thanks for reviewing us, Lonk!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sandy, thank you so much! I know Kenny will love being called a real asset and ambassador to Freshly -- I certainly consider Kenny to absolutely meet your description! I'm very proud of Kenny for making your customer service experience a valuable one! Thank you for the fun review!