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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Josh was most helpful and patient with me. I ask a ton of questions. He was a breath of fresh air. It saddens me how customer service isn't very serving to the customer anymore. But this kid was raised right. Yeah, good people still exist!
I needed to cancel as I was going to be out of town. The order that was already confirmed, spoke with agent over messenger and they were able to cancel my order!
It's our pleasure to help at any time! Thanks for reviewing us, Claire!
I've been in hospital for a few days. My order came Thursday and was brought in and refrigerated by a friend. I wanted to cancel or postpone the next order but that ability was gone from selection at that time. Mary F got it cancelled for me.
Another job well done for Mary F! We'd be sure to give Mary F a shout-out she deserves, and we appreciate the 5 stars!
Thanks for sharing your awesome experience with us, Robert! We hope we can cook meals for you again soon!
One of my selected meals was replaced with another because of unavailable ingredients. The replacement was one that I very much did not want. When I responded to Freshly about it, I received a response within an hour and was given a full refund for the amount as well as additional credit on my account. I was very impressed with the responsiveness and the actions taken to resolve my issue.
While this isn't the ideal experience we want you to have with us, we're still relieved that we're able to make things right for you, Margaret! Thanks for reviewing us!
Great! Resolved the issue quickly! Very pleasant experience!
Hi Kristina! It's delightful to hear about your awesome customer service experience with us, and we appreciate the 5-stars!
We're glad to hear that Mary F was of great assistance! Thanks for dropping us 5-stars, Linda!
I had skipped a week but was charged for it. Mary F took care of it right away for me
Hi Fran! That's really great to hear and I'm glad Mary was able to help you come up with a solution to your concern! I just know she'll be more than glad to hear your kind words! Thank you!
Trex B. Went over and above with his service. We were so frustrated we were ready to quit. He did his absolute best to make sure that we were satisfied with your service. We want to make sure you know how much HIS service meant!
Hello Carol, I'm so glad to hear that Trex B. Went above and beyond in resolving your concerns! One of our goals is to make things right and help our Freshly family members. Thank you so much for taking the time to share your experience with us.
When an order went through accidentally, Jess helped me address the problem. Jess is compassionate, efficient, and professional, and I couldn't have asked for better service. Thank you!
Hi Meagan, thank you for your kind review! I'm so proud of Jess that she got everything taken care of efficiently and quickly. Definitely worth a 5-star rating. I'll be sure to share your stellar feedback with her and it'll surely make her day!
Customer service experiences can be a toss-up sometimes, depending on what's needed.
Kit was extremely helpful today and i'm thankful y'all are so pleasant to work with.
It's experiences like this that drive customer loyalty. Thank y'all for being badasses
Hello Zac! We're always here to help you 24/7. Thank you for sharing your wonderful customer service experience with Kit. We hope you continue to enjoy our meals and overall service!
Josh made sure to take care of our needs after we had forgot to cancel an order for a week we meant to skip and it had already been processed. He made sure to promptly cancel the order and refund our money and was extremely polite and competent!
Hi Jaclyn, thank you for your stellar review! I'm beyond grateful to hear that Josh was able to help out. Freshly fam is always here to help you 24/7. Thanks again for the shout-out!
Nathan replied promptly and set up my refund in a timely manner. He was courteous and respectful too!
Melissa, thank you, thank you! I'm a softy, but I love to hear when our customer service reps are kind, courteous, and respectful! Thank you for recognizing Nathan today -- I know it will put a big smile on his face!
I just remembered I will be away for my scheduled delivery, so I quickly texted to see if I could change my delivery date. Nathan quickly identified the order and suggested the optional dates I could choose from and made the change in a flash. That was easy! Thank you Nathan!
Lisa, I hope your trip went swimmingly well! I can tell you we try to make things as easy-peasy as possible -- sounds like Nathan should get the gold for coming through with exemplary customer service. Thank you for being part of the Freshly family!
She was was awesome. She answered my questions and helped me super fast.
Yay, Crystal! I'm so happy to hear this. I love friendly, quick, and efficient service! Thank you!
Nathan was so accommodating to a need came up. We are all service and food is great, but customer service makes it a 10+
Julia, thank you so much for the 5-star review! I'm glad Nathan was there to help -- I can tell you we place as much emphasis on our customer service as we do our meals. I thank you for your heartfelt review!
I received excellent customer service and assistance with resolving my issue. Representative was very helpful and friendly.
Johnnie, we're here to assist! In fact, we're here for you 24/7! Feel free to reach out to us whenever you want -- I can tell you we love hearing from our Freshly family members!
Just had a quick question about skipping a week. Nikki was super helpful telling me how to do it and offering to make sure it was done from her end. Really appreciate the information and quick assistance.
L. B., you're most welcome, and thank you for your 5-star review! I will absolutely share your review with Nikki! Thank you for being the best part of Freshly!
Needed to add delivery instructions to my account as my house is hidden from view. Auto assistant quickly transferred me to a live agent who promptly provided helpful and courteous service.
That's what I'm talking about Kimberly! I'm so happy you got your delivery address updated without issue! Thank you!
Nikki was awesome. She helped out in an efficient manner. Freshly is great with this
We always make sure that we're ready to provide a helping hand with your concerns, Rich! I'll be sure that Nikki gets the recognition she deserves and thanks for the rating!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It's delightful to hear how Josh was able to leave such a spectacular impression! We'd be sure to give him a shout-out he deserves, and thanks for sharing your experience with us, Johnna!