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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I thought I had activated both but she checked and I didn't. Very Friendly's and fast resolution
Kiarha was the best! She was able to look up my account and change my email address for me fast and efficiently. I misspelled my email‍ and she was able to fix the spelling and get me logged in! Great work because I would have been devastated if I couldn't get this resolved. Thanks Kiarha!
Grace, thank you for your 5-star review! I'm sad to hear you had ANY frustration, as I never want to see that! I'm very happy to hear that Kiarha not only got you taken care of, but did so in record time. If there is ever an Olympics for customer service reps, I might have to nominate Kiarha Grace, thank you for being the best part of Freshly!
I was having issues with the website, specifically the promo link I received in my email. Diana S was very helpful!
Emily, oh no, I'm sad to hear if you had some frustrations applying your promo code, but I'm very happy Diana was at the ready to assist you! Thank you kindly for sharing your Freshly love with us today! And, by the way, Diana will love your review!
August addressed my request efficiently and effectively with no questions asked.
Yay, August for taking such good care of Tim! Yay, Tim for reaching out to us to recognize August's customer service! Thank you both! Tim, thank you for being the best part of Freshly.
Diana S was quick, efficient and courteous. She asked, listen and solved my problem quickly!
Danielle, thank you for your kind review of Diana! Diana is quick, efficient, and courteous! But what really made my heart warm is when you said Diana asked, listened, and then solved! That is the way customer service should be. I'm so happy you had a pleasant experience with us today!
It is a little confusing at first. Kenny explained it to me which helped!
Hi Judy! Thank you for sharing your experience with us. It's so great to hear that Kenny was able to explain and guide you through things. Thank you again for sharing!
I received freshly meals (6 meals) via a promotional employee benefit through the organization I work for. The promotion allowed for 6 free meals using an organizational code that was given to us. I ordered my 6 meals (2 of which incurred a fee of about 5 dollars). I don't know how or why but for some reason I became a subscriber and appeared to be on schedule to be receiving weekly meals, which I was being charged for. I utilized the chat feature and the very friendly and customer service oriented team at freshly was able to cancel my subscription and give me a full refund. I greatly appreciate them working with me to correct the issue.
Hi, Joseph! Thank you so much for the 5-star review! I'm so happy to hear how our customer service team was able to assist you with your situation - certainly a huge win for the team!
I canceled my subscription. I will be on a very long vacation--more than 8 weeks.
Hi William, thank you for taking your time to register your thoughts and we're looking forward to cooking for you again! I hope you have a wonderful vacation!
Great customer service with Trex B. Professional, courteous and was able to do everything I needed in under 10min!
Hi Alby, thanks for the 5-star rating! I'm glad to know how Trex B did an awesome job in assisting you with your concern!
I had logged back into the app to browse what new meals had become available. In doing so I accidentally restarted my subscription and was charged. Contacted customer support and Arjen was there to help. The charge was immediately refunded and all is well. Thanks Arjen!
Hi Jarrod, thanks for the review! I'm sorry to hear that there was an issue with the subscription, but it's great to hear that Arjen was able to sort things out and make things right!
Ivy was extremely helpful to me and very prompt with her responses via email. My situation turned out to be a little complicated and she took care of everything with patience, care, and fantastic customer service. I would definitely use Freshly again, and if I needed help again, I would ask for Ivy by name!
Wow - looks like Ivy left a remarkable impression! Thanks for this amazing review, Tamara! I'll make sure to give Ivy a big shout-out for the awesome job they've done! I hope you continue to enjoy Freshly!
Selection of meals very nice, not disappointed in any of the 22 meals I have received, talked to Trex who was very helpful in answering my questions.
Carole, aren't you a gem! Thank you so much and it sure sounds like you're enjoying your meals! Thank you, thank you for your fun review!
Diana S was very quick to resolve my concerns. I sincerely appreciated her swift action.
Lisa, to say that Diana is quick would be an understatement! You and I both love how proficient Diana is, and I can tell you that she is a very kind person. I'm very happy you were pleased with your interaction with Diana today!
The representative who assisted me was very friendly, responsive, easy to work with and ultimately was able to fully assist me with my issue
Amanda, I love customer service and so do our reps! Regardless of the person who assisted you today, I want to sincerely thank you for sharing your positive vibes with us! Thank you!
They were able to help me get my order changed even though I missed the edit window.
Yay Nicholas! I'm pumped! I truly love hearing success stories. Thank you for reaching out to us today!
I see Kenny stepped up to the plate and hit a customer service home run! Thank you, Lyric, for sharing some Freshly love with us today in recognition of Kenny! I want to thank you for being the best part of Freshly!
August helped me switch the date of an already confirmed order after a last minute schedule change. Really appreciate it
Jeremy, if we can be of assistance we always will be! Freshly family members are #1 to us, and I can simply say we will always try to do our best to help the customer! Oh, and don't forget -- we're here for you 24/7!
Jess answered all my questions and was patient with me.
Rosanne, what is the saying..."patience is a virtue". It appears you experienced that today with Jess! What I can tell you is that we do our very best to provide professional, efficient, and kind customer-oriented service to our Freshly family members! Thank you for your kind review of your interaction with Jess.
Using the chat feature, Nikki, was very helpful and answered all my questions, and provided me with written a written document I could look back on with any other questions!
Jessica, how wonderful to hear! It sounds as though Nikki not only provided you with an awesome experience, she also aided by sharing some good educational information on Freshly! Thank you for being the best part of Freshly.
My package was left at my side door which was a inconvenience to carry the package to the front or back to,,, since the side door is never used and my agent was able to help solve the issue for me. She was awesome and very helpful,,, best customer service experience.
Inger, I wish you never had an issue, but I'm very happy that we were able to help resolve this for you today. You were so kind with your words -- I LOVED hearing your customer service experience was the best ever! Thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi V S, thank you for reviewing us and for the rating. I'm glad to hear that your situation got resolved fast! I hope you continue to enjoy our service!