On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
We monitor reviews for authenticity
All my detailed questions answered. Although I cannot use this service because you don't currently offer diabetic/ low or no sugar options, I am looking forward to Freshly service if and when you do!:-) customer service was
Most helpful with costs and adding promo for me. It was on your live chat and I am a senior with Social Security and not Tech savvy. He was most helpful, Please thank him for the excellent help with me.
Maureen, you are so sweet! I'm so happy to hear our customer service rep was of assistance! Trust me, I understand what you said about technology. Whether one is 10 years old or 90 years old, it can be challenging -- more so the reason I'm happy we cut through some of the difficulty you were having and helped you! Welcome to Freshly and I hope you enjoy your meals!
Its a little klunky getting the account set up the first time, cuz they send so many advertisement's to you email you doubt it set up right. So you follow the email offerings and then you end up with a 2nd account. Confusing. But all the meals are great except a couple I have written on the all, but font remember just now./
Roy, I do appreciate your feedback on the confusion with the sign-up process and will forward it to our team! It's feedback like yours that helps us improve for all of our Freshly family members! Thank you!
Quinn was the representative that I spoke with. She was very kind and professional and helped me a great deal! Quinn is a true asset to Freshly!
Lynn, I absolutely agree with you on your sentiments of Quinn! She is truly a keeper! Thank you for being so kind with your recognition of Quinn -- and I want to thank you for being the best part of Freshly!
I like that i got answers quickly without too much waste of time.
At the end i got a refund of my missing package and maybe a replacement too, so that was great
Hi Mohamed, I can tell you we do our best to be quick and efficient (and don't forget kind) to our Freshly family members. I'm sad to hear of the delivery issue and thank you for your understanding.
If Kenny is nothing else, he's fast and efficient, Evrim! Thank you very much for your words of encouragement about Kenny! Thank you for being the best part of Freshly!
Customer representative Quinn was friendly, professional and answered all of my questions. It was a pleasure to interact with her.
Quinn is pretty awesome, Chance! But, regardless of what I think of Quinn, it matters what our Freshly family members think! It sounds as though Quinn reached or surpassed the customer service bar of quality customer service. I thank you for sharing the success story today! Thank you!
The chat agent I worked with was very efficient and helped me out to get a refund due to family emergency.
Cassie, I'm certainly sad to hear of any family emergency and I hope everything ended up being okay. I can simply tell you -- you're most welcome! I'm glad we could be of timely assistance.
I did not get a response when I referred a friend for a free promotion. I e-mailed Csy this morning and got an immediate response and resolution! Great service!
Timothy, thank you so much for your kind review! I'm not sure why the promo didn't apply, but Csy got you all taken care of -- that's the main thing! Thank you for sharing some Freshly love today! I appreciate you!
Mary F helped me out with my questions regarding my order and resolved it quickly.
Mary IS awesome, Andrew -- and, so are you! Thank you for taking your time to recognize Mary today! You are the best part of Freshly!
Brian, that's what I want to hear and that's our goal! Thank you for sharing your experience with us!
Nikki resolved my problem of needing to skip a week because I'm leaving town. I forgot to skip it in time!
Miranda, no worries! First and foremost, I hope your travels are safe, enjoyable, and productive! I'm pumped that Nikki came through for you and got you skipped! Thank you for sharing your story with us!
I lost track of the day and didn't get my order set before the deadline. Kenny couldn't have been nicer helping me get what my very hungry 15 year old would actually want instead of the default order.
Jen, well, I want your very hungry 15 years old child to be happy so I'm so glad Kenny was of assistance to you! Another successful Freshly story! Thank you, thank you!
Chat with Nikki, who quickly solved my issue. I appreciate her time and efforts.
Brenda, how awesome to hear! Nikki is a fave of mine, so I'm so glad she got you all taken care of!
Needed information to set up a plan for my sister. Nikki provided me all the information I needed very quickly and with all the details I needed. She was extremely nice and helpful!
A job well done for Nikki! We appreciate you for sharing Freshly love, and we'll be more than happy to let Nikki know how much you appreciate her help. We can't thank you enough for the stellar rating, Thomas!
Kenny was very helpful and issued a refund.
One of the meal packages was ruptured
Hello there! I'm sad to hear about what happened to one of your meals, but I'm happy to hear that Kenny came through with the wonderful customer service he's known for! Thank you for being the best part of Freshly!
Delivery excellent but did not receive 2 of the meals I had ordered. But they credited me for those 2 meals. I chatted with Kenny and he was very helpful.
Hi, Linda! Thank you for the stellar review of Kenny! While I'm sad to hear that you didn't receive the two meals you've ordered, I'm so happy Kenny came through with awesome assistance for you!
Needed to make changes to my subscription and Kenny was extremely helpful.
Hi Cristen! Thank you for the kind review and I know Kenny will be thrilled with your 5-star rating. Thank you for reaching out to us and sharing your experience!
Amin, I couldn't be prouder with the excellent customer service you've experienced and how pleased you are with our meals! Definitely worth the 5-star rating! Thank you!
Chatted to have my deliveries dropped off at my garage starting with todays. It was a easy and pleasant experience. I chatted with Nikki.
Hi Donna, I wouldn't disagree with you on your sentiments of Nikki! Truly a gem! Thank you for sharing your customer service experience with us! You make Freshly what it is, and I appreciate you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Food Delivery Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannan! Thank you very much for sharing your experience. We do hope that we'll be able to meet your dietary needs one day! Stay tuned for our growing menu. We hope to cook for you soon!