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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Person that helped from freshly chat was incredibly friendly and helpful. Thanks!
Had an issue where I got too many meals delivered and I was overcharged, customer support rep Kiarha figured it out and also refunded me the overcharged difference, no muss, no fuss.
Woah, what a great story to share! We apologize for the trouble. Your praises made our hearts flutter, so we'll share this with Kiarha. Thank you for showering us with a 5-star rating, Paul!
I forgot to cancel my order for the week. August was incredibly helpful and fixed it quickly. Easiest customer service interaction I've ever had
We got your back! We're glad we made it on time - all thanks to August! We appreciate you for sharing this amazing experience.
August was great and very helpful helped me to put a hold on my order and refunded my money
Maribel, we can tell you how easy it has been to work with August! Your 5-star rating is very much appreciated!
I forgot to change up my order and they easily switched it up before it was delivered, great customer service! Mandi R
That's where we pride ourselves -- providing top-notch customer service! Thanks for dropping us 5-stars, Mandi R!
I wasn't as pleased with the meals, but Josh was awesome. Many chats with other companies struggle to be efficient, multi-task across chats, and still stay focused on the request and able to resolve it. Josh kept me apprised, was efficient, clear, and resolved my issue. His service impressed me and he gave me a link to try the meal service again. The meals are for my parents, so I may try see if they will try them again in the future. Kudos!
Hi Ruth! While we're sad to hear that you haven't left satisfied with our meals, we're relieved to hear how Josh was able to sort things out for you! We'd be sure to share your feedback with our kitchen in hopes of cooking meals that you can enjoy soon! Thanks for dropping us your review!
First of all, major kudos to David L. I had received one different item in the box than what I ordered. This has happened only once before, and Freshly caught that one and refunded it before the box even arrived. This time, though, I thought I might've mixed it up on my end. So I used the chat from the App, got connected to David, and he helped square away the bill almost instantly! By far the fastest and most succinct help I've gotten in ages with other companies.
Andrew, I seldom speak for our customer service reps, but I can safely say that David will be very happy to hear your review! I want to extend kudos to you for being kind and recognizing David today. Thank you!
I was confirmed and charged for an order that I did not mean to submit. Kiarha solved my problem quickly and efficiently.
Kasee, I'm glad we got you in and out today with your customer service experience -- and, quickly! Thank you for your kind words today!
The customer service rep was friendly, and very helpful.
Hi Melanie! We're very happy to hear this! Thank you for the brief, but ever-so-awesome review!
Hello Zorina, thank you for your stellar review! I'll be sure to share your thoughts with Mary F together with the rest of the team. Have an awesome day!
Josh, took care of my question right away and was very helpful!
Hello Cathy! I'm so happy to hear that everything has been taken care of by Josh. Thanks for reviewing us!
My meal was swapped at the last minute and I did not recieve an update until past the deadline. Mary was very ind and offered me store credit to make up for the change of meals. Very nice customer service
Hi Susan! I'm proud that Mary was helpful and nice in resolving your concern! Thank you for the stellar review!
Very quick response and resolution through chat. Thank you for making the problem solving process quick and easy.
Hi Patience! I love hearing it! Thank you for letting us know about your awesome customer service experience!
When I forgot to change my meals I contacted customer support and Nikki was so helpful and patient helping me make changes! Great support :)
I'm filled with joy knowing Nikki was helpful and patient in helping you make the changes! Of course, a very big shoutout comes her way for doing such an incredible job helping you out! Thanks for your review, Amanda!
Very quick and efficient! Kiarha assisted me with an order i meant to cancel before it was prepared and was very helpful.
Splendid job, Kiarha! Thank you for the fantastic review, Michelle! I'll be sure to share this with her!
Customer service representative Trex was extremely helpful and courteous. She was extremely professional.
Maryjane, thank you for your stellar review of Trex! Trex is new to us, but a total gem to work with! I'm so happy to know you received the type of customer service you expect and deserve to receive! Thank you, again!
She is super patient and helpful with my questions and with my orders; made my experience with freshly great, thanks Amy!
Q Z., thank you very much. I'm very glad to hear that Amy provided top-notch customer service to you and answered all of your questions! Thank you so much for sharing your Freshly story with us today!
Belle U was able to change my meals even though the deadline had already passed. We love the meals and now the customer service
Jessica, thank you! I can tell you we take as much pride in our customer service as we do our meals! I'm proud that you've now been able to love both!
Amazing experience! Ms. Quinn S was incredibly helpful and wonderful. She also answered my questions on meal selections at new location as well which I was worried about until speaking with her. I'm only canceling because of relocation and weeks of not being home prior to relocating.
Hi Harvey! Thank you for your kind review of Ms. Quinn - I can tell you Quinn will appreciate hearing your review! I'm so happy that Quinn was at the ready in providing great customer service to you. No worries about the cancel -- we'll see you when you're ready to return and will take great pride in cooking for you.
I wanted to cancel my order for the week. Through the chat, I was able to get to a human (Nikki) quickly. She was very helpful - quickly cancelled the order and refunded my money and also reminded me about deadlines for ordering and cancelling.
Thank you so much for the fantastic review, Karen! I'm glad that you had a seamless customer service experience with Nikki! I'll be sure to give her a special shout out for a job well done!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brent, I love your brevity! You got right to the point -- incredibly friendly and helpful! Thank you for allowing us to assist you!