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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Experience was pleasant and to the point. Would recommend again.
Howard, in addition to wanting to provide excellent customer service, we want to get you in-n-out quickly so you can move on with your day! Thank you for the fun review!
Kenny was excellent and very nice in helping me with our situation Thank you so much
Melissa, thank you for your stellar review! I'm so happy that Kenny was there to assist you! Thank you for sharing with us today!
Worked with August to solve the problem of a Missing Meal. He took care of the problem in a fast, friendly, and professional manner.
Yay, August for being of assistance to Norman! Yay, Norman for being so kind to recognize the assistance he received today! Thank you!
I had questions about canceling my plan if not satisfied. Nikki was right there for quick answers. She is the reason I decided to join
Barbara, I will make sure to thank Nikki for the excellent customer service provided. Nikki is a gem and I'm so glad she was at the ready to assist you! Thank you for sharing your experience with us today!
Meal was missing and Nikki in customer service made me feel valued and provide appropriate credit.
Charles, you ARE valued! I hope that regardless of which customer service rep you ever speak with, each rep would make you feel valued and special -- because you are! Thank you for sharing your Freshly love!
Needed to cancel an order but was having trouble logging into my account. DJ handled everything quickly and smoothly.
Yay! I'm so excited to hear that DJ was able to get your order cancelled out and made your experience with us easy breezy!
Had a couple of questions regarding the subscription. Josh knew all the answers! Great Job!
Oh yay! I'm so pleased to hear that Josh was able to answer all your questions regarding your subscription to make it a more hands on experience for you.
All my questions were answered professionally in a timely manner and I couldnt think of anything else to ask. Ivy was amazing
Wow! I can't wait to let Ivy know what a excellent job she did with ensuring all of your concerns were addressed.
Agent was able to fulfill my request promptly and accurately. Very easy.
Fantastic! Thank you for leaving this 5-star review, Chris! I'm happy to hear you had a prompt and easy customer service interaction with our agent today.
I had forgotten to change my meals for the upcoming delivery. It was too late to change them, but Jess was able to get the order cancelled so I didn't get a bunch of meals I didn't want. She also made it so I got my coupon returned to me as well. Great service!
Hi Aaron, thank you so much for this amazing review! I'm so ecstatic to hear that Jess was able to get your order taken care of and refunded your in-house credit for future orders. Thanks for sharing the Freshly love.
Hello. I have had good experiences with the delivery service, but today they delivered at the very end of the day and put the box in the back of the building in an insecure area. Our receiving room closes at 6:30, so packages have to go to the front after that. I assume the delivery service was in a hurry, but I initiated a chat and was very happy with the service I got. Not only did Freshly offer me a small refund, but the delivery instructions should be on my label in the future. Thanks!
Brian, goodness, I never like to hear of delivery issues, so thank you for your patience and understanding! I'm so happy to hear that we tried to further assist by trying to secure a bit more detail with the delivery instructions for the driver. Thank you again -- please know if you ever need us, we're here 24/7!
I was having issues with payment declined. It was because of something with PayPal. Despite multiple attempts at trying to solve it I couldn't. I was about to give up when I read that you can change your payment by doing a new subscription. So that's what I did, but I wanted them to be merged. Coral was awesome in helping me. Not only was she fast and efficient, but she was able to do it in a way that I could use my preferred e-mail and I didn't lose any credits on my original account. Very impressed! I was about to give up on Freshly because I couldn't figure out how to pay it! Coral saved the day!
Michelle, I'm so happy you showed true patience as I'm guessing you were getting frustrated! Thanks to you and my thanks to Coral as well for what appears to be an excellent customer service interaction with you! And, it sounds like you're on a good, straight projection moving forward!
When I was unpacking my order, I noticed 2 of my meals were incorrect. I went onto the app and selected the customer service tab. I was able to chat with an agent about my issue and get it resolved. I enjoy the chat option much more than a phone call.
Amanda, I'm so sad to hear of the 2 incorrect meals, but am heartened to know that you received top-notch customer service from us! And, we understand that people like different contact options in visiting with us -- phone, email, chat, text -- oh, and 24/7! Thank you for sharing your experience with us today!
I missed the deadline to change meals and the agent helped me to do so very quickly and easily.
Sarah, I want you to have the meals you wish to have, so I'm so glad we still had the time to assist you! Always remember -- we're here for you 24/7!
My service with Jess was overall good. Answered all my questions and was very helpful
Deonta, thank you for your 5-star review! I'm very pleased that Jess was of assistance to you today!
My experience today with customer service was very kind and quick and helpful.
Mallory, sounds like a winner-winner-chicken-dinner experience! You were happy with us, and you know we're happy with you! Thank you for sharing your positivity today!
I had to cancel an order after the deadline due to an unexpected business trip. Kiarha was wonderful and was able to cancel the order and get me a full refund. My experience with Freshly has been exceptional to date.
Karen, we hope we continue to operate at a level that you find exceptional -- that's our goal! I'm so glad to know that Kiarha still had time today to cancel the upcoming delivery for you!
Exceptional service! Appreciate how responsive and helpful all chat representatives are to the customers.
Sarah, I can tell you we absolutely do our best to be there for our customers! I'm glad you experienced a rewarding customer service interaction today!
Yesterday I chatted with Kenny who helped solve a problem. I inadvertently skipped the wrong week. It's my first time using Freshly and I am learning the ropes and he was kind enough to help me out.
Ray, that's what we're here for and you can reach out to us any 'ol time you want - we're here for you 24/7! Most importantly, WELCOME to Freshly! I can tell you we absolutely love cooking meals for you, and I hope you enjoy your meals!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience, Jason! It's our pleasure to help and cook for you! I hope you continue to enjoy our service!