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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Wrong order, problem solved. I received a refund and credit. Great customer service.
I'm new to Freshly and have only had one week of meals. I wanted to replace one of the meals for next week so I got into the chatroom and spoke with Kirarha. She said she could do that for me and she brought up all the dishes for me and let me take my time about choosing a replacement for it. I chose it and she replaced it on my menu right away. I really appreciate that! She's a real asset to Freshly and they're lucky to have people like her working this night shift, since it's 3 am.!
Hello Peggy, thanks for your awesome review for Kiarha! Freshly fam is always here to help you 24/7. I'm delighted to hear that she was able to resolve your concern efficiently and provided you the excellent customer service you deserved! Keep sharing the Freshly love!
I was overcharged when a promo code wasn't applied correctly. Mary F took care of it quickly and professionally.
Oh no, John, I'm sad to hear there was an issue with your promo code being applied! I'm very happy to know that Mary was right there for you and got that taken care of lickety-split! Thank you for sharing your success story!
I had the pleasure to talk to Marry F. And she was very understanding of my concerns.
Adam, I'm pleased to know that Mary gave you the assistance you reached out to us to receive! I'll be sure to pass along your kind words! Thank you!
Thank you so much for the fantastic review, Angela! I'm glad that you had a seamless customer service experience with us! I'll be sure to give him the team a shout-out for this win!
Hassel free and a pleasant experience. This is my first time I've needed assistance and it was very pleasant.
Aimee, I might have to start blushing! While no one is ever perfect, our goal is to always be there for our customers and provide them a friendly, professional, and respectful experience! It certainly sounds like we accomplished that today! Thank you for sharing some Freshly love!
Yay, V. H. -- I'm so happy to hear this! Thank you for sharing your Freshly success story today!
I somehow picked my meals for next week (or so I thought) and realized after getting the confirmation email that they were for the following week.
I got on the chat line to explain my problem and Diane S. Fixed it for me!
Yay, Diana for taking care of Janice! Yay, Janice for taking her time to recognize Diana today! I think I like both of you!
Had questions regarding how food is packed and shipped. Nathan was able to answer all my questions
Theresa, an educated Freshly family member is a happy Freshly family member! I'm glad Nathan was at the ready to assist! Thank you.
I missed the deadline to change my meals and got some thing I didn't want. The live chat with Nikki was super easy and she was very helpful. Thank you for the service
Sue, thank goodness Nikki was able to assist you. I'm so happy to hear that you were satisfied with your customer service interaction with Nikki today! Thank you!
I cancelled an order as we were out of town. It showed up, I chatted in, and they did the right thing and fully refunded.
Hi there, and thank you for your kind review! We never want customers receiving meals when they're not there to enjoy the meals! I'm glad we were able to assist you today. Thank you.
As always freshly remains top of their game on customer service.
Tara, thank you so much for the recognition! As you know, we place a high emphasis on customer service -- it's part of our core values! Thank you for being the bet part of Freshly!
Had to make an update on an order as i was not satisfied with one plate that I ordered earlier and am currently trying out. Jess took care of me and did so quickly, even though my first meal replacement choices were not available. Great care and awesome service!
Hi Marilys! I'm very happy Jess took great care in getting your order sorted out! Thank you and I hope you continue to enjoy our service!
I accidentally activated a subscription and Kenny helped me cancel and refund my charge quickly and professionally. Thanks
Wow -- sounds like Kenny is on top again! Thanks for sharing this with us, Shannon, and I'm excited to share your kind words with Kenny!
Providing the best customer service experience is one of our top priority and knowing how you've been assisted brings pride and joy to us. Thanks for sharing this with us, James!
Very good and helpful. They answered my questions and was very nice.
Sounds like another excellent customer service experience. Thanks for sharing this with us, Lonzetta. I'd be happy to share your amazing review with our team!
I had occasion to deal with Quinn S. At Freshly's customer service today. What a stellar experience. Quinn was pleasant, knowledgeable, and totally fixed my problem smoothly and professionally. One of my all time best customer service experiences. Thank you Freshly and, especially, thank you Quinn S.
Oh my goodness, "stellar" is one of my favorite words, Cathy! You wrapped up so many compliments on the customer service you received from Quinn in your review! Words such as pleasant, knowledgeable, smooth, and professional. If that wasn't enough, when I read it was one of your best customer experiences ever -- well, my heart melted! Thank you, Cathy! Rest assured I'll make sure Quinn hears your review!
I was billed wrong but thanks to Diana S. The issue was corrected for me. I will continue with the subscription as long as Freshly continues good service.
Brenda, that's certainly our goal and intention! I'm disappointed there was any issue at all, but I'm very proud of Diana and her ability to quickly help you and get you on with the rest of your day! Thank you for sharing your success story with us today!
I forgot to skip a week, and upon receiving a confirmation email for my order, I immediately reached out to Freshly via chat. Kenny was very helpful and provided me a refund, cancelled the order, and reminded me of my weekly deadline.
I see Kenny was trained well by doing exactly what you said! I'm very happy we're all good and we still had the time to assist you! Thank you, Amber, for sharing your review with us today!
Needed to cancel a week, for what I needed done! Worked out, the assistance was very brief and straight forward
Nduka, thank you for your wonderful input! It sounds like it was a great experience for both of us! Thank you!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Woo-hoo! Thank you for this shining review, Royal. Thanks for being part of the Freshly fam!