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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Diana S. Made it quick and easy. Thank you so much!
I like quick and easy too, Deana! Diana is a gem - as are you for bestowing kindness upon Diana! Thank you!
I needed to change my meals at the last minute since I was receiving a duplicate from the week before. Nikki was kind enough to help me out.
We're so happy to hear that Nikki was great of assistance. We'll be sure to pass your thoughts with her and with the rest of the team. Thank you for your 5-star rating, Susan!
I had just moved and forgot to cancel my order, and got charged. They reversed the charge and canceled the order, no problem.
Hi Jordan! Thank you so much for taking the time to leave this awesome 5-star rating! We appreciate you!
I had inquired about returning to freshly and the customer service representative was very helpful and provided me with a returning customer promo code
Hi Stacey! Thank you for sharing your stellar customer experience with us. I'm so thrilled to hear one of our representatives went above and beyond in handling your inquiries. Thanks again for reviewing us!
All of my questions were answered quickly. Very helpful.
Tiffany! I couldn't be prouder with the excellent customer service you've experienced with us. Definitely worth the 5-star rating! Thank you!
Every meal I've tried from freshly has been really good. The only problem I have is that there's mushrooms in almost everything. I've had some problems ordering my meals online, but the customer service is very good. They always straighten everything out. Nikki helped me out this last time and was very helpful.
Hi Kim, I'll be sure to let our chefs know and I want to thank you for your patience and understanding and, I'm so happy Nikki was able to help you out. Making things right is our priority and seeing your review truly made our day. Thank you for reviewing us!
I called because I had some confusion around shipping and delivery notices. Trex was very friendly and had a calming manner with just a hint of humor. He explained everything and even went further to adjust my date of receipt so I could truly have time to sample and decide if this system would work for me. He is simply the best.
Gloria, it's always been our pleasure to help at the best that we could, and we're so touched to hear how Trex assisted and treated you golden! We'll be sure to share the good words with Trex. Thanks for giving us 5-stars!
Awesome, friendly, efficient Always a pleasure to turn to.
That's where we pride ourselves -- providing awesome, friendly, and efficient service! Thanks for the 5-star rating Monika!
August was so helpful and took the time to fix the problem and go above and beyond. I felt like this was the best customer service experience I've ever had
Hi Anyssa! We're so happy that August was able to provide you a remarkable customer service experience resolving your concern. We'll make sure he gets the shoutout he deserves for doing such an awesome job helping you out! Thanks for reviewing us!
Needed assistance with account, Super quick, easy got me where I needed to be.
Hi Bren! I'm so happy how you've been assisted today by Diana S. Your 5-star rating is appreciated!
I loved the meals. So fresh and delicious. Very easy. Just pop in microwave but they don't taste microwaved. However, I was really disappointed that on my very second order that I was so excited about, I should have still been receiving a promo, but was charged regular price although I was shown the promo price on my end. This food is so good and convenient that I am perfectly willing to pay full price when my promo is over, but it's not. And now, I have to wait for a refund and they've offered a $10 credit on next purchase. I'm still not overall satisfied.
Hi Charmain! It made my heart flutter knowing that you love our meals; however, I'm as saddened about the issue you've encountered with our promo code. I understand how frustrated you are right now and how I wish an apology is enough to rectify the situation. With that said, please allow me to reach out to you privately so I can assist you further in this matter.
My box had duplicates of some of what I ordered rather than the full variety. That's fine, it was stuff that I already eat and enjoy, but I don't see any email or other alert that there was a shortage of anything. The representative let me know about the shortage and refunded some of my order as compensation.
The food isn't gourmet, but it's a hell of a lot better than typical microwave meals. Customer service is always accommodating whenever there are issues, and everything's always resolved quickly.
Hi Alex! I do apologize for this experience. I appreciate you for reaching out and taking the time to share your sincere feedback on our meals! Assisting our customers and making them happy is something we look forward to every day, and it's a great pleasure to serve you!
Ordered Freshly June 17,2021 to try out the service. The meals were decent, for frozen food, but not to my liking. The following week, Freshly charged my credit card another $49.42 for a weekly order. I immediately requested to cancel the service and refund my order. Freshly responded stating my account is canceled and refund submitted to my charge card. As of today, 8/7/2021, I have yet to receive my refund. Freshly tells me it was processed and my charge card says they see no refund from Freshly. I've asked Freshly to resubmit the refund but they push me off to my credit card company.
FRESHLY STEP UP AND DO SOMETHING. This is not good business practice and should follow through to completion.
Oh no! I'm disappointed to hear about this unpleasant experience, but I do appreciate your feedback. While our meals are delivered fresh, never frozen, I understand that everyone has different preferences. In the meantime, I'll be reaching out to you privately to take a closer look at this and see how I can make things right.
I had to cancel my order and it was easy and fast! Not many questions asked.
Hana, your time is precious, so we always want to make the best out of it! Thank you for sharing your experience.
Mary F. Was very professional and solved my long order issue with patience. I appreciated her customer service. Thanks again.
Mei, we appreciate you for reaching out and taking the time to share how your experience with Mary F went! Assisting our customers is something we look forward to every day, and it's a great pleasure to serve you.
Diana was very helpful cancelling a delivery before it was sent out. Very courteous as well. Thank you.
Jacob, we can tell you how easy it has been to work with Diana S! Your 5-star rating is very much appreciated!
I forgot to skip my order and they were able to correct that as well as refund the payment very quickly.
James, it's fulfilling to know how you got the help smoothly and so quickly! Thank you for the stellar rating. Keep on sharing the Freshly love!
Answered all my questions and more, cancelling my order and giving me an extension of my promotion!
Hello Maelee! We're so happy how Mary F assisted you today with your request. We'll be sharing this shout-out with the team and thank you for reviewing us!
I expressed some dissatisfaction about the pervasive price increases due to the COVID-19 pandemic. Arjen understood my concern and to alleviate some financial stress, provided me with a promotional code to help. Arjen also reviewed my past referrals to ensure I received all rewards! Thank you!
We're relieved to know how Arjen was able to sort things out for you, Gregory. Thank you for taking the time to review us!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Josh, I understand! Thank you for your kind review! Once your home more, look us up -- we'll be more than happy to cook for you again!