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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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I realized right after the cut off time I needed to change my meals. Diana S. Was incredibly helpful in doing so. She confirmed my changes and was proactive explaining how my changes impact my future deliveries. She was pleasant and a great communicator.
Nikki did a great job helping my update my account and future meal preferences as well as canceling an order when I missed the deadline. We have really enjoyed the meal options and the convenience some meals are better than others but once you have your favorites it's a very convenient service.
I quickly and easily received the help that I needed
Rachel, I'm thrilled to hear it! Thank you for sharing your positive Freshly story with us today!
Nikki helped me in understanding how my new subscription will work. She was patient, professional and courteous.
Hi David! Thank you so much for sharing your experience with Nikki. We strive to ensure we're giving all of our customers a superior customer service experience!
I had ordered my first week meals excited to start trying. Mid week before delivery got a notification of a menu change and noticed the change on one meal on my app - no big deal. Unfortunately when my meals were delivered all the meals were different then what was ordered. Diana S with customer support was quick to offer an apology and correct the issue - she was great! Bit disappointed in the mix up as I was looking forward to the menu created but excited to try them out and Diana S really helped me feel more confident in my subscription.
Dan, oh no, I am disappointed with this, and thank you for your patience and understanding! I'm so pleased that Diana took a bit of lemon and made some nicer lemonade. Please know that regardless of whatever happens, you can always reach out to us 24/7. We place great pride in assisting our Freshly family members!
I was trying to place my first order and the link to get a new customer discount wasn't working. Kenny was prompt with a code for me to use and the entire customer service transaction took little time.
Pat, I'm a customer too, so I can tell you everyone likes promo pricing! While I'm sad there was an initial snafu, I'm so glad that Kenny was at the ready to assist you! Thank you for sharing your experience with us today!
Had a billing issue but Diana S. Was very responsive in the chat and helped fix the issue right away. Great customer service!
Anna, I love those 3 little words -- Great Customer Service! I'll be sure to share your review with Diana! It's amazing how such kind words really do make this world a better place! Thank you!
I chatted with Jess today and she answered all of my first time Freshly user questions. I am excited to begin this journey. Very grateful for her.
Hello Ashleigh, and welcome to the Freshly fam! I'm so glad Jess did a stellar job in assisting you today. Thanks for your review!
Jess was super helpful and quick! Thanks for the great customer service!
Hello Miranda! I'm so glad Jess took care of everything! Thank you for leaving a stellar rating.
She was great with answering all my questions! Response time was great too!
Hello Lindsay! I'm so thrilled to hear that Nikki did great in answering all your queries efficiently and promptly. Definitely worth a 5-star rating. Thank you for taking the time to share your Freshly experience with us!
Easy to work with. Made things simple. No complaints from me
Hello Brandon, I want to thank you for sharing your experience with us! I'm so pleased that Jess was of great assistance. Thank you for reviewing us!
Helped promptly address problem. Professional, appreciated.
Jae, thank you for sharing some Freshly love! I appreciated hearing from you on your positive customer service interaction.
She was incredibly kind and helpful. If only every company had customer service this helpful. 5 stars
Joe, thank you for the 5-star review of Kiarha! I could tell it was heartfelt, and I know she'll love hearing your kind words! Thank you, thank you!
This is my 2nd week ordering and I forgot to turn on push notifications. My exact same order placed which I didn't want as I'd like to try new things. Kiara was able to swap everything out for me. Shes the bomb!
Metaphorically speaking, Kiarha is definitely the bomb, Emmanual! Thank you for the recognition you showered upon Kiarha! Hey, you are like most people with meals -- you like variety! I'm so glad that Kiarha was still able to make those changes for you!
I had an issue with receiving 2 wrong meals. I reached out on the chat and got Diana S and she quickly refunded some money to me and was pleasant. It was a very easy and painless experience. I am thankful for the service and resolution.
Jamie, I'm disappointed you had the two incorrect meals today, but am glad that Diana was at the ready to assist you! I want to thank you for your understanding, and I'm glad you appreciated the assistance you received. Thank you!
Reached out to customer support after my package hasn't been delivered for the second time. Tracker shows it was left at the lobby. Most residential homes I know don't have a lobby necessarily to leave things in. Diana was very prompt with my concerns and have no complaints towards her service. I do have serious concerns and complaints on the shipping team.
Ryan, thank you for sharing your honest review! We certainly don't want any delivery issues, and I'm disappointed you had this experience. I want to make sure you were treated correctly for this issue -- so, please feel free to reach out to us at [email protected] and we'll certainly see how we can further assist.
The customer services was great and helpful. I truly appreciate the assistance of the representative who assisted with my issue.
You're most welcome, Carl! Always know one thing -- we will always do our best to assist our Freshly family members! Thank you for sharing your experience today!
Mary F. Was great! Quickly and courteously made everything right
Mary is a rock star, and I'm happy she made everything right for you, Michael! Thank you for sharing some Freshly love today!
Nikki on Chat with Freshly was very prompt, courteous, and helpful today. I am just starting with Freshly and know that it was a great first experience with the company.
WELCOME, Bob! I always like to welcome first-time folks who share their experience(s) with us! I'm so pleased that Nikki was wonderful in how she helped you today! Also, being new, please know that we're here for you 24/7 -- and we love hearing from our customers! Thank you, again!
Good customer service and fast. Convient online chat through app was able to solve my problem quickly.
Jenna, sounds as though we treated you fairly and everything was conveniently quick and thorough! Thank you for letting us know!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Joanna, thank you for your honest review! Like any other menu, I'm sure everyone has their thoughts on what meals they prefer over others! You stated it perfectly that once you have a feel for the meals, it makes it much easier to 'load and lock' with your selections! I also want to thank you for your kind words in your interaction with Nikki. I know she'll appreciate it!