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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Mary F was spot on with customer assistance exhibiting fast service and professionalism. All you folks are awesome. Thank you!
Freshly is a pre cooked meal delivery service. I personally enjoy the ten meals a week option. Being new to meal services I wanted one that would be easy to suspend or cancel if need be. Customer service is fantastic, especially from Steve who helped me recently.
Sean, WELCOME to Freshly! I hope you enjoy the service and your meals! Steve is wonderful, and it sounds as though he got you well taken care of! Thank you for sharing your positivity!
Mary F was so helpful in helping me change my meals when I missed the cut off window to change them myself. She was super fast and efficient! :)
Heather, I like efficient and fast, too! Mary is a star in my book and it seems like she shone bright for you today! Thank you for the thumbs-up and for being the best part of Freshly!
I spoke with Mary through chat and she bent over backwards to ensure I was satisfied. She was polite, understanding & tremendously helpful. Y'all should clone her. Amazing Customer Service. I'm very pleased.
Geena, first, I'm so sad there was a delivery issue, and thank you for your understanding. I'm in the process of cloning as many Mary's as I can! All kidding aside, yes, Mary is truly wonderful, and I'm so proud of the way she went above and beyond to assist you!
I used the chat feature to ask for a refund on an order that I had cancelled. Nikki assisted me in a timely manner and most definitely helped me with that refund! She was very nice and professional, and I'm very thankful.
Hi Alicia! I'm thrilled that Nikki got you all taken care of! Thank you for the shout-out and I know Nikki will enjoy hearing your review!
It took me for agents to finally resolve my problem. I kept getting hung up on, and it didn't seem as if any of the agents had reread my previous messages I had to keep repeating the same information again and again. It made me not want to use the chat service again. It's now 1123, and I contacted Freshly about an hour ago. I had to ask the last agent who I was connected with to please not hang up on me and she told me that Freshly agents are allowed to end conversations without any prior notice. I find this very dissatisfying. We finally resolved the problem, but it took much too long and was too repetitive.
I don't understand why your chat agents don't review the conversation stream prior to responding to customers, so they keep asking customers the same questions again and again
Madelyn, oh no, this doesn't sound right and I'm saddened you had this experience. Yes, agents should be able to pull up past conversations to be of assistance. I'd love to help you with your experience and, in that vein, please feel free to reach out to us at [email protected].
Amy helped me quickly and efficiently to fix my issues. She did a great job.
Kelsey, how nice to hear! I'm very happy to hear that Amy was at the ready to assist you!
Amy was great to work with to achieve my goal of order cancellation and refund. She was patient and understanding
Sounds like it was a gold-banner day, Betty! Amy made you happy, and I can tell you that you made her happy as well! A job well done by both of you!
I needed to change my meals and Amy was helped me.
Marlen, thank you! You rocked Amy's day with your kind words!
Always pleasant dealing with them. They always make things right.
Bobby, I can't think of two consecutive sentences that make me happier! You said it all -- and THANK YOU!
Amy was awesome in resolving my issue. No problems to cancel order already in process.
Joe, we strive to make our customers happy! If we can assist, we always do! Thank you for some good 'ol fashion recognition of Amy -- trust me, she'll appreciate it! And, I appreciate you sharing with us today!
Belle U. Helped me so quickly and was so kind. It took hardly any time at all and she gave me all the info I needed.
Yay, Belle for coming through for Rebecca! Yay, Rebecca for taking her time to spread some kindness back to Belle! I like both of you!
Very helpful, polite, and speedy customer service.
Melody, sounds great! I like to hear words describing our customer service as being helpful, polite, and speedy! I hope we made your day as much as you made ours!
This was my second week of the service and I was not aware of the Tuesday deadline for meal changes. So I was set to receive the same meals as week 1. Nikki was kind enough to change my meals after the deadline. I'm very grateful for that.
Jim, being new I can understand if you didn't remember the deadline day for your next delivery. If we didn't need one, we wouldn't -- but our chefs do need time to secure ingredients, prep meals, cook, and then deliver. I'm very happy that Nikki was able to still assist you with some last-second changes! Thank you for sharing your Freshly success story!
The customer service rep, Kenny, was very helpful and prompt with addressing my request. The good customer service and good food encourages me to stick with this service!
Amara, how nice to hear! You can stick with us as long as you'd like -- we enjoy cooking for you! Kenny is a hard-working young man who I know will be very happy to see your kind words! Thank you for your thumbs-up today!
The team was able to help me and was very quick to respond. It was very helpful and resolved quickly. Thank you!
Hi, Charlene! Thank you for reaching out to us and letting us know you got taken care of in an efficient manner! That's our goal, and it looks as though we met our goal today! Thank you!
Coral from the customer service department was extremely helpful and easy to communicate with. She promptly assisted me with my concern and found a great solution. Thanks Coral!
Ethan, thank you for your review on the stellar assistance provided to you today by Coral! Sounds like everything went A-OK!
Speedy responses, helped me achieve address change in time efficient manner due to my rigorous schedule i had little time to achieve this before the delivery change due date expires, Amy was patient with me through our entire interaction, offered to send me an email i expressed my fears to emails getting lost in cyberspace making it harder for us to achieve our goal and she was happy to accommodate my concerns the entire way, thank you Amy!
Yay, Amy for helping Jonathan get everything resolved with the new delivery address change! Yay, Jonathan for being a kind soul to take the time to recognize Amy today! I like you both!
I had several questions for Freshly regarding orders and replacement meals, and Diana S answered everything for me. Timely and descriptive. It was much appreciated.
Timothy, I gotta say, I love Diana! I'm super pumped that she was able to satisfactorily address all of your questions and get you assisted today! I know you'll put a big smile on her face with your review!
Diana S was very helpful. She worked with me to track my missing food and deal with the lasership nightmare
Oh no, I'm so sad to hear of any delivery issue, Sue! But, it certainly seems as though Diana was of great assistance to you. Please also know that if we can ever be of service, you can feel free to reach out to us at [email protected]. Thank you for sharing your experience and its resolution.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cassandra, thank you for the shout-out! Freshly fam is always here to help you. I'm sure Mary will be delighted to hear your wonderful remarks on her assistance today. Thanks again for sharing your Freshly experience with us!