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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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They were quick and polite to change my mistake. I missed the deadline for changing some meals. They changed it without hesitation! Thank you, my mom enjoys the meals!
Diana S. Provided excellent service and communication pertaining my order cancelation. They also ensured that my promotion would still apply whenever I re-subscribed. I really appreciate this service and quick response, it's a huge relief.
F. C., you're most welcome! Diana is a gem and I know she was very pleased and proud to assist you! Thank you for being the best part of Freshly!
I missed the deadline to make changes to my order due to a power outage in my area due to weather. Josh handled my issue within minutes
Yay, Josh got Gail all taken care of! Yay, Gail for being so kind and recognizing Josh's efforts! I think I'm very happy that you're happy!
I was assisted with an order that was charged to my card that at the moment I currently can't afford. The gentleman who assisted me completely understood and was able to put the refund back to my card with no guilt and in only a few minutes. Very helpful in this stressful financial time.
Rebecca, I understand completely and we do our best to always help our Freshly family members! Regardless of who helped you, I'm proud that they gave you the timely assistance you requested! Thank you for sharing!
Kenny was very helpful and I am very satisfied with his level of customer service
Erica, I'm so happy to hear it! Kenny is so caring as are you for providing such a stellar review of your customer service interaction! Please know we truly appreciate you being a Freshly family member!
The agent was very nice and informative. I had questions about fridge and shelf life.
Hooray! We're always happy to help throughout! Thanks for dropping us 5-stars, Shahrzad.
I didn't like the food the service from the customer service rep Nikki was great.
Hello Darius, thanks for the honest review! While I'm sad to hear that you didn't enjoy our meals, I'm glad that you're satisfied with Nikki's assistance. We'll be sure to let our chefs know of your thoughts and as well as Nikki of how much you appreciate her help. Thanks for this 5-star rating!
I was pleased with the meal delivery service Freshly.
Kenny was very helpful when I needed assistance!
We're very happy to hear that our food and service have been a great fit for you! I'll be sure to give Kenny a shout-out for this one, so thanks for being part of the Freshly fam, Lotus!
Mary F was very efficient and helpful in resolving the issue with my order!
Alexa, your words are straightforward yet heartfelt! Thank you for sharing your experience with Mary F.
I needed to update my order after I was charged and Mary F helped me in such a great way. She updated my order with the new orders I wanted after I was already charged. She is great.
This is one of the best ways to describe Mary F! Your appreciation will surely complete her day, Janet. Thank you so much for reviewing us!
Steve helped me so much with a situation that could have cost me. It was my bad and he helped get me back on track. I will keep using Freshly and and I love their Food.
Lia, we're saddened about the confusion, but it's a relief that Steve took care of everything for you. We look forward to sharing more meals with you, so keep sharing the Freshly love!
Hi To, thanks for reviewing us! I'm so happy to hear Josh was of great assistance. Your recognition will surely make him happy!
Made sure to address my concerns and did everything I asked
Hello Cameron! It has always been our pleasure to assist you. Thank you for reviewing us!
I was charged for recurring plan although i had wanted it deactivated. Thankfully the issue was resolved very quickly!
We're so thrilled to hear how we are able to sort things out for you, Mike! We appreciate the 5 stars!
Quick n efficient, Very timely response and getting back to my inquiry as to why my food was late and I was offered a full refund since I had to throw the meals away
While this isn't the ideal delivery experience we want you to have with us, we're relieved to hear how we're able to sort things out for you! Thanks for sharing your experience!
Sounds like Marge S ticks all the boxes! We'd be sure to give Marge S a shout-out for this one, and thanks for reviewing us, Rob!
Mary F was great at quickly solving my issue. My subscription somehow got reactivated. Mary quickly refunded my charge, as well as canceling the delivery and my subscription (again.) Thank you!
Hello Chelsea, thank you for sharing your amazing customer service experience with Mary! We're happy to hear that everything has been taken care of in a timely manner. Thanks again for dropping your 5-star rating!
Josh answered my questions in a timely matter and was ever so helpful for me to know if l should go forward and look into your program
Which l will do as soon as l finish this survey.
Pat! First and foremost, we hope for your fast recovery from your surgery and we want to welcome you to Freshly Family as early as now! Cheers to Josh for spectacular service! Thanks for dropping us 5-stars!
Josh was quick to fix a mistake with an upcoming order. I appreciate the ease in which it was handled!
Theresa, thank you for your stellar review of Josh! I'm so happy to hear the service was fast and quick! Josh always impresses me! Thank you for sharing your experience with us today!
I called Freshly today to ask about my bill and how I was charged for their product. Quinn S. Handled my call and did a great job.
She answered all my questions and was very polite and professional. The food at Freshly is very good. Good food, good price just
Plain old good company.
Edward, we're so happy to hear that we're a match! I'm also glad Quinn was able to help you out and answered all of your questions. Thank you for the Freshly love!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lacy, thank you! While our chefs have tight deadlines to start cooking your mom's meals, I'm very happy to hear that we still had time to accommodate your request! Sounds like it was a gold-star day! And, your mom is happy, too!