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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Absolutely fantastic! I was able to chat with a human right away and after describing my issue, it was solved In less than a minute.
Tim, while we have a bot, we also have real LIVE human beings! And, we're happy to do so! We believe in providing our Freshly family members the most avenues in technology to communicate with us! Thank you, thank you!
Great food. Awesome customer service. The good is gourmet and healthy. It's very filling. Love it!
Anna, hearing words to describe your meals and experience as Great, Awesome, Gourmet, Healthy, Filling -- and, maybe most importantly, LOVE is so inspiring! Thank you for your positive review today!
Nikki was helpful in resolving my issue of being double-billed.
Oh no, that doesn't sound right! I'm so happy that Nikki was at the ready to assist you with this today and that you're happy! And, I know Nikki will be thrilled to see your review!
I needed to pause my subscription and thought it would be a hassle. Nikki, was amazing and made the process effortless.
Reginald, we aim to make things easy, not difficult. Certainly, we'd never hassle a customer who wishes to pause their subscription! Just think, no stress, no hassle -- makes everything easy for everyone! Thank you for sharing your experience with us!
I take your review as a big thumbs-up, Hasan! Thank you for providing our customer service rep with the title, GOAT! I loved it!
I spoke with Jess about a couple of issues and she explained everything thoroughly. She answered all of my questions and was extremely pleasant while doing so.
Hi Jesse! Thank you so much for leaving this sensational review on Jess. I'm so delighted to hear that Jess was able to get all of your questions answered. Thanks for being part of the Freshly fam!
I did not receive my delivery. Diana S refunded my money and also changed my delivery option so this doesn't happen again. Unfortunately, I have no dinners for the week, but that's the driver's fault. I'm handicapped and searched everywhere. I don't have a front door as I'm in an apartment. Diana S was understanding and helpful.
Oh no, Cynthia, I am so sad to hear this. While I'm very pleased that Diana helped you and assuredly treated you right, I want to invite you to feel free to reach out to us at [email protected]. If I can be of any further assistance, I'd love to hear from you! Thank you for your patience and understanding.
Mary was so helpful. Very polite and cheerful.
She was able to refund my payment and cancel my order plus my subscription. She also sent me a link to resubscribe when I am ready.
Sandra, you're most welcome, and thank you for the stellar review of Mary! You are a gem of a soul to take your time to reach out to us and share your positivity -- I appreciate you!
Great customer service. Kenny was prompt and attentive. Made the whole online chat experience easy. Thank you Kenny!
Hello John! Thank you for taking your time to review Kenny today! We certainly appreciate you. Keep sharing the Freshly love!
Hello Tina, I'm so glad Jess was able to assist you quickly and efficiently. We're always here to help you -- 24/7. Thanks a lot for the spectacular rating!
Quick to cancel order and issue refund. Also checked status of a previous request.
Hello Adam, we aim to please! I'm so grateful that everything has been taken care of. Thanks for reviewing us!
Josh was polite and took care of my problem fast and very efficiently
Hi Jaena, I'm so happy that Josh was able to help you out. Thanks for your review and for being the best part of Freshly Fam!
Jess really helped me! I forgot to skip my next delivery and she was able to cancel it for me.
Hello Alicia, thank you for sharing your positive customer service experience with Jess! You put a smile on my face and I know you'll put a smile on her as well! Thanks again for reviewing us!
Addressed my issue right away - very friendly and helpful
We've got your back, Chelsea! We're always happy to help. Thank you for the 5-star rating!
I needed to change my meals bc missed deadline by a few hours. I was accommodated. It was a breeze. Great customer service.
Sounds like an easy-peasy time, Nathalie! I'm super happy that we were still able to assist! Thank you for sharing your experience with us today!
Excellent service from MARY F., she was thorough and kind!
Mary is a gem, Nicole! So are you for being so kind to recognize Mary and the customer service you received from her today! Always remember we're here for you 24/7!
My order this week arrived missing two meals. The chatbot was quick to get me to customer service and Diana S issued a refund for the missing meals after only a few questions. Glad the Freshly team is willing to deal with issues so quickly!
We absolutely are willing and able to deal with issues quickly, Ann! I'm disappointed that you had the missing meals today and thank you for your understanding! I'm so glad that Diana was there to assist you. And, while not necessarily a silver lining, I am happy to know you've been issue-free with your deliveries for 7 months! Thank you for being the best part of Freshly!
Enza, how nice of you to say and we love you, too! Thanks for your dose of positivity, and I'm so pleased you're enjoying the service and your meals!
I was so excited to try Freshly. The convenience and all the ads I saw for it drew me in. I tried three of the meals and had to throw them away because the taste was so bad. Very bland/ tasteless. I also missed the deadline and will get the same meals repeated next week. And when I tried to chat with someone they said it was too late to change my meals. ( 5 days before shipment). I know that was on me, I just got really busy and missed the email reminder. But I'm literally going to throw the meals away when they come. So disappointed because I was very excited to start on this new meal plan. I don't even want to try the other meals I have. Hopefully other people have better luck!
Emily, I'm so sad to hear about your experience. While everyone has different tastes and palates, I'm disappointed the meals weren't more of a hit with you! As with any feedback, I will share your thoughts with our chef and team! I will also reach out to you via private message to see if I can be of further assistance.
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay, Amy for taking good care of Lezly! Yay, Lezly for taking the time to reach out to us today and share some love on her customer interaction with us!