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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Josh was really helpful and was able to assist even when my internet cut out.
I accidentally forgot to skip this week & was charged & when I went to see what meals I would be getting... I somehow wound up with 5 of the same meal. I reached out to support to see if I could switch my meals & he actually just ended up refunding me my money!
Hello Ashley, we've got you! Freshly fam is always here to help. Thank you for reviewing us and for being the best part of Freshly!
We went out of town for a family emergency so were not going to be home to receive meals. Jess was super helpful and accommodating to ensure food was not wasted or delivered while we were gone unexpectedly. We appreciate the great customer service.
Hello Marinda, I'm so pleased to hear that Jess was great of assistance. Always remember we're here for you 24/7! Thanks for reviewing us!
Ivy offered excellent customer service. She was personable, knowledgeable, and quick to answer any question I had.
Hello Fatima, thank you for your stellar review of Ivy! I'm so glad that she was able to help you out. Definitely worth a 5-star rating. Thanks again for sharing your Freshly story with us!
I had a scheduling issue and could not take receipt of an order the following week. I received prompt, courteous help addressing my issue from Abby L. She was a great ambassador for Freshly. A service that I have been very happy with - particularly because it is so convenient. If it were less convenient, and if customer service people were less like Abby, I probably would not use the service as much as I do.
Hello Brian, thanks for the perfect 5-star rating! I'm truly happy to hear that you were satisfied with Abby's excellent customer service.
I needed to cancel an upcoming order I had just been charged for, it was handled quickly and refunded back to my account.
Hello Erin, thanks for the awesome review! I'm glad to hear that you were satisfied with our customer service.
I had some questions being a new customer of freshly, and Jess went above and beyond to answer my questions. The app is so easy to use and you can sort by macros to find the perfect meals for your fitness goal. Thank you Jess! Cant wait to receive my first meals
Hi Hannah! Thank you so much for the wonderful review! Going above and beyond is what we're known so I'm really proud of what Jess accomplished! Thank you and I hope you continue to enjoy your service and meals.
I texted with Ivy, and asked a few questions. The questions were answered directly and informative.
Hi J R! Thank you for sharing your experience with Ivy! I'll make sure she gets the recognition she deserves for this!
I had to cancel an order that had already gone through and Nikki helped me and refunded me!
Hi Isabel! I see Nikki's service being recognized again! Thank you for the shout-out and I hope you continue to enjoy our service!
I placed my 1st order today. I am almost 70 years young and frankly I'm tired of cooking. Plus, I am Technology Deficient. This means I will probably
Be calling you several times. Hopefully (for your sake) when I'm placing my orders for the first few times, then I should be Ok... one can only hope.
The person who helped me through my confusion today was Ivy, and let me tell you she was great. I have the feeling she guessed right off that she was
Dealing someone who was not proficient with computers. Ivy even sent me a picture of meal weeks and delivery times, and when I would need to make
Changes by. She was polite and very patient with me, and I greatly appreciated it.
Hi Nancy! Wow -- I'm just floored with the experience and help Ivy displayed! She'll definitely be recognized for this huge win! I can't wait to share your kinds words with her and to the rest of the team!
Ivy was great at helping me out with my order and making sure I was satisfied with my service.
Hi Tabbetha, thank you so much for recognizing Ivy! I'll make sure she hears your kind words! I appreciate you taking the time to let us know.
I needed to stop a delivery going to our pregnant daughter and family. The food is fabulous but the customer service was even better! Thanks to Ivy for her kindness and extreme efficiency!
Hi Pam, thank you very much for your kind words on the kindness and customer service Ivy provided you. It sounds like she hit a home run!
Jess helped me to cancel my subscription to Freshly because l don't need it any longer.
Barbara, I want you to know that we're here for you! I'm very pleased to hear that Jess helped you with your cancelation. We hope to cook for you again and thank you for being a part of the Freshly fam!
Jess was extremely helpful. I wanted to add delivery instructions to my orders because I live in the city, in a building that has a lockbox on the door with the key to my building for deliveries. Packages are often left out on the sidewalk when delivery workers can't access my building. Jess added the lockbox code I gave her to access my building, and explained that some delivery workers may not follow the instructions, which is understood. It is a relief to know that I was able to provide this info and at least hope for the best.
I love it when I read the word helpful! Kali, thank you so much for letting us know how much of a job well done Jess did! I hope you continue to enjoy the service and your meals.
Who says eating healthy has to TASTE healthy? Freshly lets me feel good about what I'm eating while also enjoying what I'm eating! Who knew?
And special thanks to Csy for addressing my shipping concerns (in the middle of the night, no less).
Patrick, I'm really overjoyed now! Thank you for the awesome review! From the convenience to the good meals, and excellent customer service, I think we're a great match! Thank you and just know we're always here for you 24/7!
Trex was terrific he was beyond professional in every way! Areal keeper!
Hi Thomas! I see Trex is at it again with his terrific customer service. Thank you so much for your kind review. Rest assured I appreciate you and I hope you continue to enjoy your meals.
There was a glitch in the canceling, but August was able to help right away!
Nora, it sounds like August put on his Superman cape and flew in to assist! I'm very happy you got the assistance you deserved today!
Great so far, meals are really nice and easy! Diana S. Helped change my menu via chat support for the upcoming week when I forgot to do it.
Bernard, I'm thrilled that you're enjoying your meals and that we've made it easy and convenient for you! Always know that we're here for you 24/7! Thank you for your dose of positivity!
Ivy was awesome! She helped me with my problem and was very helpful!
Looks like Ivy continues to WOW! Thanks for the 5-star review, Humberto! I'll make sure they know how much you appreciate their help!
Ivy was very helpful and personable when helping me make a last minute change to my order. I appreciated her service :)
Amazing! Thanks for sharing this with us, Bri. I'm glad to hear that Ivy has been really helpful to you and I'm excited to share your awesome review with the team!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raphaela, we're so thrilled to hear that Josh was able to help out! We hope we continue to impress you with our customer service. Thanks for taking the time to leave us a stellar review!