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Freshly Reviews Summary
Freshly has a rating of 3.8 stars from 7,505 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freshly most frequently mention customer service, next week and fast food. Freshly ranks 3rd among Food Delivery sites.
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Josh was great helping me change an order! He was very nice, and quick.
Love the food, love the selections, love the freshness, love the varity - especially love the prices and love the customer service! Jess! You are amazing!
Sherry, your words are more than enough to keep us going, and Jess will be happy to hear about this. Thank you for this excellent rating!
I needed to cancel an order or rather postpone an order and had missed the deadline for doing so. I went on the Freshly Chat and Arjen took care of the issue without any hassles or questions. Wonderful! Got my money refunded... no questions asked. That's why I use Freshly. Great company and service.
Hello Carla! It's fulfilling to know how you got help from Arjen smoothly and so quickly. Thank you for sharing your Freshly love!
Great customer service. You are truly appreciated. All your efforts to help people eat healthy conveniently.
Mira, words like these inspire us to keep going. Thank you for taking the time to share your experience, and we can't wait to cook more for you!
My former account was reactivated in error and a shipment was charged and scheduled. Mary F was very helpful in correcting the situation and issuing a refund.
It is a bit disconcerting that a closed account can be reactivated and a customer charged so easily and without proper verification.
Oh no! I'm genuinely disappointed knowing about this experience, but I'm somehow relieved that Mary F was there to help. Thank you for the 5- star rating, Rosa!
Quick help and effective. My food was delivered to the wrong address but she was able to ask questions to be able to investigate and resolve quickly
Hello Nancy, while we're saddened to hear about your recent delivery experience. I'm glad we were able to turn things around and resolved it efficiently! Thank you for dropping us 5-stars!
Quick and only a 3 minute wait to talk to a live person mary f was awesome
Hi Orlando, thank you for sharing your positive Freshly experience with us! I'll be sure to share your kind words with Mary together with the rest of the team. Thanks again for the shout-out!
Mary F was so helpful! I messed up and didn't change my delivery when I was going to be away. She changed my delivery date so that I wouldn't miss my meals! Really appreciate it!
Hi Ryan, it's such a relief knowing that Mary got things right for you! Definitely worth a 5-star rating! Thank you for the excellent review and for being the best part of the Freshly fam!
Josh from Customer Service was very quick & efficient in resolving my issue.
Hello April, thank you so much for this stellar review of Josh! I'm sure he'll appreciate hearing such kind words about the customer service experience he provided today.
Hello Anca, I'm so happy to hear that Josh was able to help you out! I'll be sharing your kind words with him together with the rest of the team. Thank you for the 5-star rating!
Professional, quick and polite. Very impressed. Thinking of ordering for our family now.
Hello Nicole, I'm so happy to hear that you're satisfied with our service! We can't wait to cook for you all. Thank you for reviewing us.
Kiarha is an amazing team member of Freshly. I had a problem with my payment method which Kiarha promptly resolved in a most professional, cheerful and expedient manner. It's wonderful to have outstanding and excellent customer service and Kiarha is such an asset to the Freshly brand.
Hello, Joyce! Thanks so much for letting us know how Kiarha was of great assistance to you through this review! Your feedback matters and I'll be sure this will reach Kiarha! Thank you for being part of the Freshly fam!
Mary F was such a pleasure to work with! She represents a company that makes the entire experience "user friendly"!
Great company with great customer service!
A winner!
Hello, Tangerine! Thanks for much for sharing this with us! It's truly overwhelming to hear this. I'll be sure Mary F. Is recognized! Thanks again!
It was perfect. Every thing I needed and asked she did for me I would recommend freshly to everyone I know
Hi, Evan! Thanks for taking the time to review us! I'm pleased to hear how our Customer Service team was able to address your questions! I hope you'll continue enjoying the meals!
Error on my part signing up. I spoke with Josh and he straightened it right out! Thanks Josh!
Very helpful and very professional.
Hi, Colleen! Thanks for reviewing us! It's great to know Josh was there to sort things out for you! Thanks again and I hope you'll continue ordering from us!
Needed to skip a week. Did so and let me know how to do it next time
Hello Linda, thanks for your review! I'm happy to hear our Customer Service team was able to provide quick assistance! Thanks again!
It may be my inability to navigate web site but I couldn't find where it described exactly how it all worked. But when I was connected to Kenny for support he was able to walk me through the process. FYI: what I needed was one clear statement/paragraph that said: "Here's how it works: you select # of meals, then select that many meals from menu. Submit order by Sat. Before 6pm, order gets to you 5 days later. Repeat process every saturday. Add any extras from menu like snacks, see your total Bill, pay it. Live happily ever after."
The other stufff, like how to heat, how to skip, how to change menu after submitted etc. are handled by links. It was the basic structure that eluded me.
Thanks to Kenny for his patience and clarity
I sure hope I love the meals!
Hello Karen, thanks so much for your review! I deeply apologize for the trouble but I am glad Kenny was there to assist! Your feedback will surely reach the team!
I quickly received help with changing my delivery instructions. The process was quick and easy and the person who helped me provided me with helpful reminders! I'm new to this service so this was very helpful to me.
We're so thrilled to know that our customer service has been very helpful! We appreciate the 5-stars, and we hope you'll have an awesome stay with us!
Im new at freshly and was trying to change order and wouldnt let me. I got on chat and very nice customer service helped.
We're relieved to hear how we're able to sort things out for you, Sarah! Please know that your Freshly fam will always be here to help! Thanks for dropping us 5-stars.
She completely understood my issue and took care of it in an expedited manner. Thanks again Agatha!
Hi Keanen! It sounds as though you two had a great interaction. Rest assured, I'll make sure Agatha hears your review. Thank you so much for leaving this excellent feedback!
From the business
Healthy, gourmet, chef prepared meals delivered to your door.
How Freshly Works:
1 - Choose Your Meals. You pick your meals from our constantly rotating weekly menu of more than 30 different gluten-free options.
2 - No Shopping, Cooking Or Cleaning. Our chefs take care of everything for you. From perfecting the meals on your weekly menu to shopping for the finest, all-natural ingredients they can find.
3 - Delivered To Your Door. All of your meals are prepared and cooked by our chefs and delivered fresh (never frozen).
4 - Heat & Enjoy. Our fully prepared, healthy meals are ready in under 2 minutes. The only thing you need to do is enjoy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacob! I'm so happy with the help you got from Josh. Your 5-star rating is appreciated!